HP Photosmart 2610 All-in-One, Manual Two-Sided Printing, HP e-mail support Ticket no: 8028153835

HP e-mail support, Ticket no: 8028153835
I purchased my HP Photosmart 2610 all-in-one printer in 2005. It was previously installed on a HP Laptop, Windows XP, and all the features worked.
It is now on a PC running Windows Vista Ultimate 32. When I tried installing the printer software CD, it wouldn't load because of the Vista OS. I then loaded the HP Photosmart 2600 series full feature printer driver (Vista OS compatible) from the following HP website link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47754-1&lc=en&dlc=en&cc=us&...
Now I cannot get the Printing Preferences to allow Manually Duplexing (two-sided) printing. This option was available on the original printer software.
I've tried the solutions on: HP Image Zone Help / Two-Sided Prints which indicate: Click the Finishing tab / In the Document options area / select the Print on both sides check box (this box is not available).
When I run the printer from the Control Panel as Administrator, the printer Properties / Device Settings show Manual Duplexing: Enabled. When I go to the printer Properties / Advanced / Printing Defaults, neither the Finishing / Print On Both Sides check box is available nor will the Printing Shortcuts tabs allow the Print On Both Sides option to appear (only shows Print On Both Sides: Off).
HP e-mail support told me to install this patch to correct the problem:
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=mp-69848-1&cc=us&lc=en&...
When I try installing the patch, it won't load because it wants the original CD software. So I'm back to my initial problem of trying to load the original printer software that won't load because the CD is for Windows XP OS. I am at an impasse between the Software CD that I have, and what is available on the HP website.
What is your solution?
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cschmidt41 wrote:
I use Windows 7 Home Premium 64 bit and the Deskjet 6500 is not one of the choices. Any subs?
Also, if it were, do you download the driver?
The driver is supplied through Windows Update. Go to the Devices and Printers folder, Add a Printer, then select Windows Update. It will take a few minutes to update the list, then the Deskjet 6500 series will be a choice under HP (not Hewlett-Packard).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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