HP Photosmart 2610xi all-in-one caught fire/started smoking

I have a HP Photosmart 2610xi all-in-one thats started smoking and appeared as if it had caught fire. I had recently moved it from on top of my counter to under it in a cabinent with my computer. I used the same cords, plugins, etc, i move it all the time and this wasn't anything major. When i plugged it back in as usual the screen flashed white and then turned off. I tried to press the on button but it wouldn't start. So I went to HP Support and found a troubleshooting video, which i followed. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01321436&tmp_task=solveCategory&lc=en&dlc=en&cc...
As i was finishing step three, i plugged in the power cord into the usual outlet and then plugged the cord into the printer. The lights and Screen flashed rapidly and smoke started rising from the back. I immediatly unplugged the power cord from the printer and power outlet. What could have caused this, and what are my options. Ive loved this printer since i got it, and would prefer it repaired, unfortunetly its not showing up on the warrenty check so im assuming its out of warrenty, its pretty old. Thanks

The Photosmart 2610 has been out of production for five years or so, I bought my last new one at closeout when I retired in 2005. I do not have any information on repair costs. The HP Partsurfer site says "Note: This product (Q5550A) is no longer supported by HP as of Oct-10-2008, and service parts may not be available. The information below is for reference only."
Bob Headrick, HP Expert
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HP Photosmart 2610xi All in one. Can't get it to scan.

I'm running my All in one 2610xi on Windows 7 Service pack 1 home version 64 bit. I have downloaded the software and driver several time and still get the same error message when I try to install it. I finally purchased the Software and Driver on CD, but I still get the same error as follows:
MICROSOFT VISUAL C ++RUNTIME LEBRARY
Runtime error! Program: C:\users\jerry\appdata\local\temp\7zs3do2\setup.exe.
This application has requested the runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
The printer works fine, it just won't scan. It does copy.
Can anyone help me?

Welcome to the HP Forums Zoney,
I read your post which indicates that you are getting a "MICROSOFT VISUAL C ++RUNTIME LIBRARY" error, when trying to install the printer software. I can help you with this.
Download and install this Patch> Microsoft Visual C++ Runtime Error.
Uninstall the printer software.
Before installing the printer software again, setup the Admin rights on the computer.
Run Command Prompt as Administrator. Go to the start menu, type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission. In your Command Prompt window (as administrator), type the following and hit Enter: net user administrator /active:yes
You should see a message saying "the command completed successfully". After troubleshooting is done, you can disable this account by typing the following command into Command Prompt (as administrator): net user administrator /active:no.
Restart the computer, and utilize the new account that is available, which should be named "Administrator".
Here are some more steps you can try if you are still getting the Runtime error.
But it is looking more like a Operating System issue.
Download and install the Microsoft Visual C++ 2010, 2008 and 2005 Redistributable Packages.
You will find the download links to these packages below:
2005 - http://www.microsoft.com/en-ca/download/details.aspx?id=26347
2008 - http://www.microsoft.com/en-ca/download/details.aspx?id=5582
2010 - http://www.microsoft.com/en-us/download/details.aspx?id=14632
Try the installation again please.
Let me know how you make out.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Photosmart Premium All in One Blue screen error B882B1C4

I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in receipt of the 4th replacement . Can anyone suggest a solution please? I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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HP Photosmart e-All-in-One - B110a : How can I deactivate wireless?

Hi, everyone.
I just bought HP Photosmart e-All-in-One - B110 and after the installation (which went OK), while trying to get acquainted with the printer and the rest of the functions, I pushed the Wireless button out of curiosity.
Now, every time I switch on B110, the Wireless blue light keeps blinking. Does that mean that it's working?
I do NOT want to activate wireless printing (at least for the time being). I want it deactivated permanently. Is there a way to do this?
Many thanks in advance.
This question was solved.
View Solution.

The blinking blue light means it's looking for a network to connect to. It won't connect to a network if you haven't put any info in the wireless setup. I believe there's an option to turn off the wireless radio in the settings somewhere.

Hp - photosmart e-all-in-one wireless printer cn731a- nothing prints??

HP - Photosmart e-All-in-One Wireless Printer (CN731A)
Went through setup on Windows 7 64-bit, printed the test photo, came out great. Thought everything was good to go. Later, when trying to print a document, it wouldn't print. Computer popped up a message saying "Successfully printed" but when I went to the printer, there was nothing there. I tried running a wireless network test on the printer's screen, and once that page printed with the results, immediately after that, the document I was trying to get finally printed. This was an early Christmas gift for my parents, & my mom just informed me that she tried to print again today, but nothing happened on the printer. I am out of town now and am not able to troubleshoot on my own on the printer like I did a couple days ago so came here for advice.. Any idea what the issue might be? Did I maybe miss a step after doing the test print of the photo? Any ideas would be appreciated!

Hello,
Try the below steps ..
While the printer is ON, Unplug the power cord from back of the printer.
Disconnect all the cables that are connected to the printer.
Wait for 30 seconds.
Plug in only the Power Cord. ( Printer would Power on ).
Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges or the Printer .
Regards,
Jabzi
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How do I direct my HP Photosmart e-ALL-IN-ONE D110 series printer to my Android Tablet?

How do I add my HP Photosmart e-ALL-IN-ONE D110 series printer to my Android Tablet?

Hi,
Given your ptinter supports print from Android, you need an app called HP ePrint. Please use Google Store to install it:
https://play.google.com/store/apps/details?id=com.hp.android.print
Regards.
BH
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Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
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Thank You,
I work for HP.

Since I installed Mountain Lion operating system, I cannot print. I have a HP Photosmart C7280 All-in-one printer. I get a message when I try to update the software "Server not available The software update service is currently not available."

After installing Mountain Lion, my printer doesn't work. I know it is connected as it shows up, The message is:
"The printer software was installed incorrectly. Please reinstall the software for this printer or conact the anufacturer for assistance."
I used the disk that came with the printer as when I go to the HP site, it tells me that Apple has the drivers needed. I unistalled the printer and reistalled. Previously, I just went to the HP website an everything worked fine for drivers, program, etc. I never had to use the CD that came with the printer. My printer is: HP Photosmart C7280 All-in-one, it is wireless, but I even took the computer and plugged it into the printer to make sure that everything was connected. Can someone please help me to get this working,
Thank you,
Cheryl Paul

Here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

HP Photosmart C7280 All-in-one problem printing. Ink System Failure has failed unable to copy--

I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
Does anyone have any suggestions?
This question was solved.
View Solution.

Hey Spider! First off welcome to the forum.
I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
Thanks,
SeanS
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I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?

Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have an hp photosmart c7250 all-in-one the wireless radio is not functioning

I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?
This question was solved.
View Solution.

Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have a HP Photosmart C7280 All-in-One Printer and want to print from my ipad

I have a HP Photosmart C7280 All-in-One Printer and want to print from my ipad's and my iphones at home... My printer is set up to print wirlessly on my Network. I need to know is there a firm wear update i can get or a good app to install so i can print??

hi there,
This article should have everything you need to get started . Check it out and let us know if it helps.
Best of Luck!
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Purchased an HP Photosmart 5520 all in one printer last year and a Macbook Pro in Jan. They worked together up to June. In Sept. when I tried to print wirelessly, it would not print. The laptop had been updated. Tried to update the printer via HP,couldn't

I have an HP Photosmart 5520 all in one printer and a MacBook Pro. Bought the MacBook Pro in Jan 2013 and the printer in Dec 2012. I was able to print to the wireless printer up until June 2013. In September, when I tried to use them together, I could not print. During the period between June and Sept., my laptop software was updated. I have tried to update the HP software on my laptop, but could not. What can I do to use this printer with my MacBook Pro? Please help!

The MacBook Pro is running at least 10.7.

I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

I have an HP Photosmart C4180 all-in-one, printer, scanner and copier. I can't figure out how to scan more than one page? It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement. Any ideas??
Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

Looking for Print Server for HP Photosmart C4483 All-in-One Printer

I am looking for Print Servers that I can use with 'HP Photosmart C4483 All-in-One Printer' for both 'Printing and Scanning'. I'm not sure if this Printer is Network Ready or Network Capable, kindly advice.

Hello Merole
As I understand it you can print color everywhere but from MS Word 2013? If this is the case try the steps I have outlined below to see if they resolve your issue:
On the View tab, in the Color/Grayscale group, click Black and White.
On the Black and White tab, in the Change Selected Object group, click the settings that you want.
I hope this helps resolve your printing issue. Thank you for posting on the HP Forums. Have a great day!
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HP Photosmart 2610xi all-in-one caught fire/start​ed smoking

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HP Photosmart 2610xi all-in-one caught fire/started smoking