HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

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Photosmart 6520 Server Connection Error 403

I'm trying to scan to email and I keep getting a "Server Connection Error-403".
This has worked for me recently so I know it's set up correctly.
I also tried scanning to computer, which the HP utility device says is connected. Scan to Computer is enabled, however it say "communication error".
I've reset my computer, my router, and my printer. I've turned off wifi and back on.

Hello cassieb5347,
Welcome to the HP Forums.
To deal with the communication error that you are experiencing, please click on the following link for A 'Connection Error' or 'No Computer Found' Error Message Displays When Attempting to Scan from the....
If you are still having issues or if you have any other questions or concerns, please feel free to write me back and I will be happy to help.
Cheers,
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W a t e r b o y 71
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Why i get server connection error 901 in my new hp and no apps connection?

IM getting very mad, my first time buying an HP brand and IM already tired .
Printer just won't connect by itself to the apps and keeps showing messages of unable to connect to server or server connection error 1 or error 901....
Any help on the photosmart 5512
This question was solved.
View Solution.

Hi
Follow the steps below to reset network defaults
Press Setup button
Scroll to Wireless Menu
Scroll down to Restore Network
Run the Wireless Setup Wizard to reconnect the print to your network
Press the ePrint icon on the upper left hand of screen
Follow the instructions to setup ePrint
Let me know if you were successfully able to setup ePrint?
I am an HP employee.
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Please mark the post that solves your problem as "Accepted Solution"

Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I downloaded IOS6 a week ago, now, all of a sudden the when I try to send emails the server connection fails. I have tried deleting and recreating the email account, but no good. Any suggestions?

I downloaded IOS 6 a week ago and just last night the server connection fails when I try to send an email. I tried deleting and recreating the email account several times, but it still doen't work. Any ideas?

Are you using yahoo? If so, wait it out. Yahoo has had a lot of issues lately and you just have to wait for them to fix it.

Re: Server Connect Error: 901 & 403 -

Have photosmart 5520 e copier. Have scanned one document some time ago. Tried to scan again using same procedure but each attempt stops after document loading with message : there was a problem connecting to the server. Have powered off printer and disconnected power cord from wall. Powered up again, still same message. What do I do now?
This question was solved.
View Solution.

Hi @Baysidejohn
Welcome to the HP Support Forums. I gather that you are getting a connection error message when attempting to use the scan to email feature of our Photosmart 5520 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
If you after applying the manual IP address and manual DNS servers you are still getting the same error message, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Re: Server Connection Error 403.

I cannot scan to email says internet issue but it is c onnected

Hi @ashiwild
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to use the scan to email feature of your HP printer.
I am presuming that you have a Photosmart or Envy series printer. Please set a manual IP address and manual DNS server for the printer. I have included a link to another post that has the steps, including screen shots, on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Server Connection Error 403 - HP Photosmart 6520

My scanner all of a sudden stopped working and I got "Server Connection Error 403"
How do I fix this?

Hello @SeanTK ,
Welcome to the HP forums.
I understand that you are getting a Server Connection Error 403.
I would like to help.
You would only receive the 403 error if you are using scan to email.
There are a few things you can try to resolve this issue.
Hard reset the printer.
While the printer is turned on, unplug the power cord.
Wait at least 30 seconds.
Plug the power back into the printer.
Test the scan to email.
If you still get the error, try setting a manual DNS.
The following post by happytohelp01 has instructions for setting the manual DNS.
It is for a Photosmart 7510, but the steps should be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint
If the Error is still present after setting the manual DNS, you should cycle your network.
Turn off your network devices, including the printer.
Unplug the power to your router for about a minute.
Plug the power back into the router.
Turn on your printer, and the other network devices.
When the blue wireless light on the printer stops blinking, try the scan to email.
Another option is to remove then re-enable the printers Web Services.
This will act like an uninstall and reinstall.
Caution: removing the printers Web Services will cause it to permanently loose its ePrint address.
If the ePrint address has been customised then that address will be lost forever.
Once you enable the Web Services again you will have to setup the scan to email.
This will provide you with a new pin.
If you need further deatail on any of the steps, please let me know.
You can also call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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App File Server connection error when trying to run a BI Publisher report..

hello Gurus...
As above - App File Server connection error when trying to run a BI Publisher report.. FOR THE FIRST TIME.
What does our DBA need to do..?
error message reads..
Template code: SUARXASR
Template app: AR
Language:      en
Territory:     GB
Output type:   EXCEL
[5/10/10 10:59:27 AM] [UNEXPECTED] [46321:RT1487572]
oracle.apps.fnd.cp.util.RemoteFileException: An error occurred while attempting to establish an Applications File Server connection with the node FNDFS_*****.ac.uk. There may be a network configuration problem, or the TNS listener on node FNDFS_*****.ac.uk may not be running. Please contact your system administrator.
at oracle.apps.fnd.cp.util.RemoteFile.readURL(RemoteFile.java:241)
at oracle.apps.fnd.cp.util.RemoteFile.transferFile(RemoteFile.java:194)
at oracle.apps.fnd.cp.util.RemoteFile.transfer(RemoteFile.java:130)
at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:264)at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:157)
[5/10/10 10:59:27 AM] [46321:RT1487572] Completed post-processing actions for request 1487572.I'm sure we never had to set anything up in our Test instance!??!!??
many thanks for looking..
Steven

nobody experienced this before..?

Every time i try and get on the apps it comes up with server connection error

every time i try and get on to the apps it keeps comeing up with server connection error -1

Hi,
Please refer the link below to troubleshoot the issue
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Web-Services-problem-Server-connection-...
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

Server Connect Error HP Photosmart

I just bought an HP Photosmart 5512
Im trying to set up the eprint and I keep getting a server connection error that says to check the connection or enter my proxy address.
I've tried several solutions and nothing seems to work. Help

hi jessyb03, welcome to the forum and sorry to learn that you are having this issue.
Hope you are doing great otherwise thought
Without having an understanding of the configuration that you are using is virtually impossible you me or anybody else in the forum to properly assist you, I will suggest for you to read this Post and then please include as much information as possible to make it possible for others to actually have a change to formulate a theory and provide you with suggestions.
There are some general steps that I can recommend to you in the mean time for you to try;
Make sure that all this is in done.
- Set an static IP Address for your printer, You will have to do your research to see what is the procedure to accomplish this is your OS, Router and other peripheral in this case most probably your printer.
- Use Google public DNS Servers 8.8.8.8 and alternate 8.8.4.4 (the reason that I recommend this is because I have use them all the time and have not seem conflict of any kind)
- Make sure that your printer have the most current firmware and software available for them (remember most of the updates in firmware and software are to FIX ISSUES and sometimes are to add functionality)
- Make sure that your Operating system is updated (To a lesser extend this are also updated to FIX ISSUES although some times can create them as well, mostly they are update to patch security issues) it may be important.
- Check if you can accomplish what you are trying to do with all security applications disable sometimes this applications will see and legit process as a thread and treat it as, if you find that this is the case you most to the research that to be able to allow the process being block to work with the current security applications you use.
- If you are uninstalling some application try to do it in safe mode, In safe mode you OS will load basic and mostly critical drivers the same with applications that start with your operating system this way it may be easier to uninstall any software, application, utility or driver that you are trying to remove. This step is only needed if you are uninstalling something.
The steps aforementioned will help establish that is not any of this circumstances creating the issue you are experiencing and is a more isolated issue. And if this is the case please post again with all relevant information please I reiterate this will give all visitor of the forum a good chance of the to understand and provide suggestions to you.
Hope this helps;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Client ADI App File Server Connection error when trying to publish report.

Our users are having intermittent problems when trying to publish reports from their Client ADI process to Excel. They are receiving the error:
"An error occurred while attempting to establish an Applications File Server Connection. There may be a network configuration problem, or the TNS listener may not be running. Nodename:"
The problem is this issue will be present for a user and then for no reason that user will be able to publish reports again. Or several users will get this error and one user will be able to publish reports. The only consistency is when it errors out they get this message. The listener appears to be up and running as well.
We are running 11.5.10.2 and ADI version: 7.2.12
Any helps or tips would be appreciated.

"An error occurred while attempting to establish an Applications File Server Connection. There may be a network configuration problem, or the TNS listener may not be running. Nodename:"Please see these MOS docs.
ADI: Troubleshooting Connection Problems with ADI/GLDI [ID 70669.1]
Troubleshooting the "Error Occurred While Attempting to Establish an Applications File Server Connection" [ID 117012.1]
How To Validate FNDFS For Applications Desktop Integrator - ADI [ID 364796.1]
ADI: Unable To View Reports In ADI [ID 1018797.102]
Can not View Reports Submitted through ADI/Request Center [ID 135128.1]
ADI RRA:Prefix When Connecting to Server with Muiltple Apps Instances [ID 201492.1]
ADI Application File Server Connection Error [ID 146220.1]
Thanks,
Hussein

How do i get printer connected to internet "server connection error"??

NEW PHOTOSMART 5520 wifi all fine, prints fine on wifi, but it just keeps saying SERVER CONNECTION ERROR check internet connection- but i know the internet connection to the house is fine

Hi there, take a look at this support document for a list of suggestions for the problem of establishing connectivity between the printer and the ePrint service (internet) http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/ePrint-Apps-Connecti...
Work down through them in the order presented to isolate and resolve the problem. Post back with how you go on.
Best
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

When trying to initiate Web Services getting server connection error

HP PhotoSmart 5510, 6510 and 7510 all get Server Connection Error when trying to do the initial Web Services setup. I connected with no problem to my wireless router and have received an ip address but all three printer give me the same error when trying to set up web services. Any insight would be appreciated.

Hello cdecicco,
I answered a post with similar issues where someone was unable to connect to Web Services on their printer. Here is the link:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-3070A/m-p/1250295#M15308
Let me know if this helps or you need more assistance.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Phototsmart 5510 ePrint server connection error

Hi,
I have a Photosmart 5510 with Windows 7. I am trying to turn on the ePrint service, but it has to run an update before it will enable. However, every time I try to enable it it gives me a "Server Connection Error" after trying to connect to the server for a minute or two. The printer is connected to a network with internet and I have no problems accessing every other feature. I have also tried to download the firmware update from the HP support but when I run it I am told there are no supported devices connected to the computer, regardless of usb or wireless connection to the printer and full drivers being installed. Is there a way I can do a factory reset on the printer or manually install firmware?
UPDATE:
I followed instructions to set Static IP and DNS addresses and the printer connected to the server.
Issue resolved

Hi @iliaunt,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services of your Photosmart 5510 printer.
Please set a manual IP address and manual DNS server for the printer. I have included a link to another post that has the steps, including screen shots, of how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

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