HP Photosmart Premium All-in-One Printer C309g won't print from iTunes

My C309G won't print anything from iTunes. Anybody have any luck fixing this problem? Thanks.

Hi - Got this from another user on the forum. Go into Printers and Devices (from start menu), right click on the C309G and there should be a Properties option. Select Properties and click Advanced. the default is "Spool print documents so program finishes printing faster", and then "Start printing immediately". Change it to "Print directly to the printer". This resolved the problem for a number of users.
Hope that helps.
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I am an HP employee.

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Photosmart premium all-in-one (C309 Series) won't print

I have this printer set up on a network with an ethernet connection. It was printing fine set up as wireless and all of a sudden it stopped. I reinstalled the software and I got a message that there was an internet problem. I reinstalled the software using an ethernet connection but it still won't work. I am trying to run the Network Diagnostics but no printer is found; however, when I click on network on my computer, it shows the printer as "Ready". Operating system is Vista. Can you help me?

OK, try to disable your McAfee firewall and try again.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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Since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

Check whether you have the latest driver:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Infor regarding HP Photosmart Premium All-in-One Printer - C309g

HI i have a question.
I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
I have a PC with DSL but with no wireless connection.
Umer

The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

dose
HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
This question was solved.
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Hello RetiredHP,
Thanks for the post. Ok, we may have several options here. With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone. If you have downloaded and installed the app., then check the below. If the ePrint app. is not showing (should look like icon below), check the link below these steps. The 2nd link provides some additional information. The key is to ensure that both your iPad and the printer are on the same network. Good Luck!
Figure 3: HP ePrint mobile app icon
If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
Step two: Activate the mobile app (optional)
Why should I activate the mobile app?
If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
Use the following steps to activate the mobile app.
On your Apple device, tap the HP ePrinticon, and then tap Activate.
Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
Check your email, and then write down the Activation Code sent by the HP ePrint service.
On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
Type the Activation Code into the box, and then tap Activate.
The app displays a message to confirm activation.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
I worked for HP but my posts and replies are my own....Thank you!
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Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hi Tomiwa,
You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

Problem Installing HP PhotoSmart Premium All-in-One C309g

I have a Wireless PhotoSmart Premium All-in-one Printer, model C309g. In the last 4 days, I've had 7 tech calls to HP as I cannot print. One got me printing temporarily from 2 laptops, but then failed. Most recently, after the latest tech's assistance, my printer cannot find or connect to my network. Each tech had their own theory, from a problem w/ router relating to N/G/B speed (???), a firewall blocking communication between printer/laptop, MAC address filter and the router (D-link wireless G/N/B) changes the IP address on the printer. My case was escalated 2 days ago at HP, but I have not yet heard back from them. Needless to say, I am not happy w/ HP.
I have just enough experience to be dangerous, but I do have some experience and I've learned alot by watching the HP techs. Anything anyone can suggest would be greatly appreciated!
Thanks!

You are wonderful!!!
Yes, I know my passphrase.
There were times when all items PASSED. Initial setup error msg indicated problem w/ MAC code filtering. Tech was able to resolve. At this point, the printer cannot connect to router. It sees it, asks for passphrase, errors off. All recent diagnostics run indicate FAIL for No Filtering.
BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer. Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP.
THANK YOU SO MUCH for your time. I am still interested in learning more, but I have a previous appt. If I have NOT taken the product back before I get back on line, I would still be interested in your ideas. I will check back tomorrow. Have a wonderful evening!

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printing on Printable CD's With Photosmart Premium All in One C309a

I have a Hp Photosmart Premium All in One C309a that has the capability to print CD labels or Print directly on CD's, using Avery design pro label software 5.5, the printer gives an error message saying the CD tray is open. In order to print the tray needs to be closed. I've tried other label software but haven't found one that will communicate with the printer. I'm wide open for any and all suggestions.

Hi,
The link below for Printing Software may be of help
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/printapp_index.html?jumpid...
If you're still having issues let me know and I'll follow up with other folks that know more on this topic...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Printing envelopes on photosmart premium all in one

I have a new Photosmart premium all in one printer, and I'm trying to print #10 envelopes. Sometimes they print and sometimes I get a message that the main paper tray is empty and needs filling even though there are plenty of envelopes remaining. The last six attempts have failed. Any ideas?

I will need a little more information in order to help out. Did you also clean the contacts inside the printhead where the ink cartridges are seated? Did you notice any specific ink cartridge leaking? What materials did you use to clean the inside of the machine? When, you had the printhead out, did you take note of the warranty ends date listed on it above the contacts that you cleaned? If that date has not expired, I would contact HP Total care as this is a print quality issue that you are having and would be covered under that printhead's warranty. If not still in warranty, please reply back and provide that warranty date in the post and I can provide further assistance based of the date. At the end of this post, I am including a link to a document that shows the proper materials to use on the printhead when cleaning it and lists the steps on what to clean and what not to touch just so there is a point of reference to that procedure for you to look at the check off what you have attempted. I know that that title of the document is not the error that you are having, but it illustrates that process well. Here is that link.
http://goo.gl/2WuI9
I am a former employee of HP...
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Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?

Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?
Operating System: Windows Version 8.1 PRO
When I upgraded from Windows 7 to Windows 8.1, my HP Photosmart Premium all-in-one C309n-s
stop working. Is this printer not compatible with Windows 8.1 PRO? Is there any update for this?

Hey,
HP Photosmart Premium all-in-one C309n/g printer is compatible for Windows 8.1
Please uninstall your printer's old software then install new one for windows 8.1.
HP Photosmart Premium All-in-One C309 Series Full Feature Software and Driver :
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109711-1&cc=us&dlc=en&lc=en...
Kevin_US_CA
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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HP Photosmart Premium All-in-one c310a - How to print in black and white

I want to print a color pdf file in b&w on my HP Photosmart Premium All-in-one c310a printer. When I go to "features" -> color options -> grayscale -> in the drop down box, there is only one choice - "high quality". There's no "black ink only" choice as I have seen in forums on similar printers.

If you have the full feature drivers installed for this printer and there isn't a Black Ink Only option under Print in Grayscale, then this printer lacks the feature. Typically the Black Ink Only options follows the drivers for some deskjets and most officejets, because of the office environments they are intended for. Where as Photosmart printers are more aimed at printing photos.
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Photosmart Premium All in One Blue screen error B882B1C4

I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in receipt of the 4th replacement . Can anyone suggest a solution please? I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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CC336A vs CC335A Photosmart Premium All-in-One

Is there any difference between models CC336A and CC335A Photosmart Premium All-in-One?

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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HP Photosmart Premium all-in-one C410a. The photos are coming out dark, what is happening?

The photos are dark. I am sending the photos wireless from my Toshiba Netbook NB205-N325BL with Window 7 Starter to my HP Photosmart Premium all-in-one C410a. The photos are dark when i send the photo from my iPhone 3Gs too. I have changed out the ink cartridges to see if that was the problem since the ink cartridges were low.
I have recently purchase this printer. I recently had a Photosmart All-in-one C7280 and was very happy with it until it stopped working with Win 7.
Your help is appreciated.
thank you,
Paula

Laura,
There are quite a few trouble shooting steps in my [FAQ|http://discussions.apple.com/thread.jspa?threadID=2658560&tstart=0]. But to cut to the chase, first make sure you can run one of the Apps on the Printer and its getting content. Then make sure the firmware is the latest (Tools->Web->Automatic Updates->Check for Product Updates). Then power cycle everything (Router, Printer, iOS device). If it's still not working, more likely then not its a problem with your wireless router and Bonjour, so post back what brand of router you have, the model, and how your network is configured.
Just trying to help.
Andrew

HP Photosmart Premium All-in-One Printer C309g won't print from iTunes

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