HP Photosmart Premium All-in-One Printer - C309g

I have just tried to replace the ink cartridges and there are 5 cartridge slots, but I can only seem to buy 4 cartridges. The cyan, magenta, yellow and the large black one.
I cannot seem to buy the small black one on the left side of the cartridge mounting, why not?

Hi there!
Have you tried to buy it online from HP? This could well be the fact that they don't sell that type of ink to where you are now. 
Have a look around HP's Printer Cartridges online and see weather you will spot yours!
Best Regards,
Shayan Doust
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Similar Messages

  • Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

    Hi folks,
    I've searched many threads and found some directions to remedy this, tried them and have had no luck.
    I'm running Windows 7.  All updates are current.  When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine.  Fast forward a year and Solution Center stopped working.
    Uninstalled all HP software to reinstall.  I was only able to reinstall HP Update.  I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center.  The installation stops abruptly after "installing updates".
    I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
    What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
    Thanks,
    Alex
    This question was solved.
    View Solution.

    Hi jerseyal,
    I hate to hear you are having issues.  What suggestions have you tried?  Did you get an error when installing?  How are you connecting the device?  Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
    If you are still experiencing the issue the steps below may help resolve it. 
    Try using the scrubber built into the software, then reinstalling from the current download available on the website. 
    From original printer installation CD:
    1. Insert CD into drive, and then cancel the installer
    2. Open My Computer, and then right click on the CD drive and chose open
    3. Open folder Util
    4. Open folder CCC
    5. Run the uninstall_ L4.bat for non-HP computers only.    For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
    6. When the uninstall has completed restart the computer
    7. Run Disk cleanup from Accessories\ System Tools
    8. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
    9. Use the following tool to clean the registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
    10. Download the full feature software and drivers Driver Link
    11. Run the download to reinstall the printer
    From a download:
    1. Run disk cleanup on your computer
    2. Download and run the software and drivers below.
    3. Once the download is done extracting, cancel the download. Driver Link
    4.. Press the Windows key + R on the keyboard to bring up the run menu.
    5. Type %temp% in the run field and click OK.
    6. Look for, and open the folder starting with 7z (Example: 7zS2356)
    7. Open folder Util
    8. Open folder CCC
    9. Run the uninstall_ L4.bat for non-HP computers only.    For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
    10. When the uninstall has completed restart the computer
    11. Run Disk cleanup from Accessories\ System Tools
    12. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
    13. Use the following tool to clean the system and registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
    14. Download the full feature software and drivers Driver link
    15. Run the download to reinstall the printer
    Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
    Hope this helps!
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    I work for HP.

  • Infor regarding HP Photosmart Premium All-in-One Printer - C309g

    HI i have a question.
    I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
    I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
    I have a PC with DSL but with no wireless connection.
    Umer

    The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
    Read more here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

    dose 
    HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
    This question was solved.
    View Solution.

    Hello RetiredHP,
    Thanks for the post.  Ok, we may have several options here.  With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone.  If you have downloaded and installed the app., then check the below.  If the ePrint app. is not showing (should look like icon below), check the link below these steps.  The 2nd link provides some additional information.  The key is to ensure that both your iPad and the printer are on the same network.  Good Luck!
    Figure 3: HP ePrint mobile app icon
    If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
    Step two: Activate the mobile app (optional)
    Why should I activate the mobile app?
    If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
    If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
    Use the following steps to activate the mobile app.
    On your Apple device, tap the HP ePrinticon, and then tap Activate.
    Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
    Check your email, and then write down the Activation Code sent by the HP ePrint service.
    On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
    Type the Activation Code into the box, and then tap Activate.
    The app displays a message to confirm activation.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    I worked for HP but my posts and replies are my own....Thank you!
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  • Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

    Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

    Hi Tomiwa,
    You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
    There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
    That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

  • HP Photosmart Premium All-in-One Printer C309g won't print from iTunes

    My C309G won't print anything from iTunes.  Anybody have any luck fixing this problem?  Thanks.

    Hi - Got this from another user on the forum.  Go into Printers and Devices (from start menu), right click on the C309G and there should be a Properties option.  Select Properties and click Advanced.  the default is "Spool print documents so program finishes printing faster", and then "Start printing immediately".  Change it to "Print directly to the printer".  This resolved the problem for a number of users.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • HP Photosmart Premium All-in-One Printer - C309g photo printing - paper feeding

    Windows 7, wireless printing
    Printing on 6x4 photos, either borderless or with a white frame. The paper is fed from the photo paper tray on an angle it would seem since all the photos come out printed on an angle on the paper.

    Windows 7, wireless printing
    Printing on 6x4 photos, either borderless or with a white frame. The paper is fed from the photo paper tray on an angle it would seem since all the photos come out printed on an angle on the paper.

  • Why won't my hp photosmart premium all-in-one printer - c309g print in color from my macbook air?

    It prints from a Dell laptop and a Tobshiba laptop but not from my Mac

    Hello,
    Thanks for the post.  We may have a couple of issues here, were you able to sucessfully download and install the drivers on your system?  Are you using the correct printer in your print and fax?  Since you can print color sucessfully from two other PC's, I would suspect a setting on your MAC.  I've included a link below where you can download the drivers for this product.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=37936...   (driver download page)
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • "ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

    "ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g  - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
    This question was solved.
    View Solution.

    Have you tried the steps outlined in this article:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
    If not give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

    since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

    Check whether you have the latest driver:
    Printer and Scanner software available for download:
    http://support.apple.com/kb/HT3669?viewlocale=en_US

  • HP Photosmart Premium All-IN-One printer CD055A

    I have the All-In-One printer, however when I go to actually print something, it is not grabbing the paper.  The roller is rolling, but I am not sure if there is some sort of lift gate in it thats not lifting?  Just wondering if anyone has had this problem before and if I should take it back to where I bought it from (as it is out of the 1 year warranty).

    Hi there meghan,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP Photosmart Premium all in one Printer c309a series

    I am having and have had numerous problems with this product since the beginning and have communicated with HP and also have used the HP solution and also the HP installation process but sometimes with success but none to date, I have a Touchsmart 300 computer and a HP Laptop but the printer will not work on either one.
    The following problems exist, error message Wireless Radio not working  but I have tried to connect with the USB and also with the Ethernet but to no avail before I trash it maybe some body has a solution.
    HP Photosmart Premium C309a series all in one.
    Serial # {Removed for privacy}
    Ron Sgro
    e-mail{Personal Information Removed}

    Try resetting the printer two different ways:
    1. From printer screen, press Setup > Network > Reset Network Defaults.
    2. Turn off your printer, hold # and 6 keys while and a bit after turning it back on.
    Show support by clicking the blue Kudos star in the post that resolved your problem. Doing so will help other forum members find their solutions too.

  • Photosmart Premium All-in-One Printer C309a rollers

    The visible rollers in the back wont roll when I try to clean them. The black studded wheel/gear on the left moves with the shaft, the black studded wheel/gear on the right does not move with the shaft. I dont know if thats the way it is suppose to be or if thats whats wrong.

    Hi , I see by your post that the rollers in the back of the printer, don't roll when your trying to clean them. I would like to help you.
    Please clarify the issue that you are having? (paper jams, paper feed issues)I don't have that model available, but the rollers should rotate upwards. Please try the steps in this document, if the issue is related to paper jams or paper feed issues. HP Photosmart Premium (C309a and C309c) All-in-One Printers - 'Paper jam or misfeed' Message Displays on the All-in-One. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

  • AirPrint on HP Photosmart Premium All-in-One Printer - C309a series.

    Is there anything that can help my iPad or iPhone find the correct printer through AirPrint for an HP Photosmart Premium C309a series?

    I don't think the 309 is AirPrint enabled.  The list is in the link below.  If it is not an AirPrint printer, then you will need a third party app like print and share or printopia.
    http://support.apple.com/kb/ht4356

  • Why doesn't my HP Photosmart Premium All-in-One print envelopes - of any size?

    I have recently installed two of these printers (in two different locations, one prints envelopes fine, mine doesn't)

    Hello,
    Thanks for the post.  We may have a couple of issues here, were you able to sucessfully download and install the drivers on your system?  Are you using the correct printer in your print and fax?  Since you can print color sucessfully from two other PC's, I would suspect a setting on your MAC.  I've included a link below where you can download the drivers for this product.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=37936...   (driver download page)
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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