HP Probook 4510S says "Plugged in Not Charging," little help from tech support

Hi there,
I have a two year old HP Probook 4510S that has had a ton of problems. The most recent of which was an error message every time I turned on the computer saying "Batter is critically low" and it stopped charging and said that power was 0% (it continued to work though if it was plugged in and would die immediately if the plug was removed). I replaced the battery ($108), which took about a month to receive because HP apparently sent the store the battery that goes with the new model of Probook and said it would fit in the old model (it didn't and had to be sent back). When I finally got the new battery it worked for about a day and then I noticed that the message said "Plugged in, not charging" and when the charger isn't plugged in the battery seems to deplete rapidly. Now it's at 36% and not charging.
I spoke to someone today at tech support and she said because it's out of warranty they couldn't help me, but that I should "try a friend's charger" to diagnose the problem myself, as though everyone has the same charger. When I said I didn't have access to another laptop to try another charger she just repeated that I need to try it on a different charger to see if it's a problem with the battery or the charger. But that if it's the battery and I provide them with proof of purchase they could replace that. The battery is brand new and doing the same thing as the last battery, so I doubt this is the problem. I said that I had seen messages all over the internet discussing this problem and that no one seemed to have the answer and she said "Those are on the internet, we haven't substantiated those claims." I'm shocked that HP doesn't seem to care that they get a bad reputation for offering so little help if a product is out of warranty. Because of this experience I doubt I would purchase another product from them, and I would warn others against it too. I've had more computer problems with HP than any other brand of laptop I've had or any of my friends/family have had. In the meantime, has anyone else had this problem? From the forums I've read it seems that occasionally people find solutions, but none seem to be working for me. Any insight would be much appreciated.

I did a BIOS update on my ProBook 4530s and it took care of the problem

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If I have helped, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.” and if your issue is resolved please click solution provide to help other people find this information .
Best of Luck and have a terrific weekend!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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benkan wrote:
I got a T400 a month ago and now it is having a battery problem. It says "plugged in, not charging" when I mouse over the battery system tray icon.
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