HP PSC 1515 paper-feed problem

Hi
Our HP PSC 1315 has a paper-feed problem, but this does not appear to be a dirty roller: while I can hear motors whirring when the printer wants to feed in the paper, none of the visible rollers turn ― including the single pick-up roller ― and the "check paper" light remains on.
Any suggestions? Can you help?
Thank you
Michael

Hi,
You could try a printer reset. See the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577374&tmp_task=solveCategory&lc=en&dlc=en&cc...
This may help. However, if the rollers still persist in not moving there may be some mechanical issue with internal gears not engaging. This would probably necessitate some physical repair so you woul dprobably have to contact HP to find out if there is somewhere that does printer repairs near where you live. See this link:
http://www8.hp.com/us/en/contact-hp/contact.html
I hope that this helps.
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I am employed by HP

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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I work on behalf of HP

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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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Hello @RhondaGS,
Welcome to the HP Support Forums!
I understand that you're experiencing paper feed issues when printing from your Windows 7 computer to your HP Officejet Pro 8610 e-All-in-One Printer. I would like to assist you today with resolving this paper feed issue. However, before I am able to accurate guide you to a solution I do need to clarify a few things.
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(2) What program are you printing cheques through?
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X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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