HP scanned pdf's are incompatible to other users

I purchased this printer last week. I used the scanner for the first time yesterday, and all the docs scanned and saved as PDF on my computer. I am able to open them, but when I emailed them to other coworkers, they could not open those scanned pdfs. It said the pdf was not a supported file type or was not correctly decoded. I can send them other non-scanned PDF's and they are able to open them.
I rescanned the docs as JPEG, and the pictures appears on my desktop, but other coworkers still cannot open them because it said there was no content.

Hi there @dibarra
Welcome to the community
I will certainly do my best to help you with the scanning issue you are facing! However, I am going to ask that you please let me know some more helpful information to help me research the problem for you.
Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result:
What printer(s) are installed on the computer?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Can you print?
Have you tried uninstalling and reinstalling the software?
If you're running Windows, run the Print and Scan Doctor and include the results.
Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
Have you completed all Windows/Mac OS Updates?
Have you tried using a different USB/Ethernet cable?
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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