HP Solution Centre - Officejet 4500n wireless

Hi All
Currently getting :
parsing error in file (x86)\hp\digital imaging\bin\hpqscloc\1033.xml
running on windows 8, 64bit. I have tried to uninstall and re-install, and also system restore.
Cannot resolve.
Any help greatly appreaciated.
This question was solved.
View Solution.

Please follow the steps below. Normally I would link the printer software, however, I don't know what printer everyone is using.
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe (IF not HP computer, if HP computer run L3uninstall)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
Enter your Printer Model and go to Software & Driver Downloads
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe (IF not HP computer, if HP computer run L3uninstall)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
Enter your Printer Model and go to Software & Driver Downloads
10. Run the download to reinstall the printer
Although I am an HP employee, I am speaking for myself and not for HP.
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Hi , Welcome to the HP Support Forums! I understand you are not able to Scan using Solution Centre with your HP Officejet 6500. When you attempt the scan you get an 'Scan cannot be performed because another program or computer is using the networked HP imaging device' error message. I would like you to go ahead and run the HP Print and Scan Doctor > www.hp.com/go/tools-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers. What does the PSDR find, are you now able to Scan? If not, leave me with the following information: 1. How is the printer connected, USB or Wireless? 2. When you uninstalled and reinstalled did you use a CD or software download for Windows 10 software and drivers? I will watch for your reply. Thank you,

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Each time I try and install the HP Solutions Centre software for my Office Jet J5780 on my laptop (Microsoft Windows Starter 7 32Bit) I am confronted with the following error message:
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Hello Sophia10,
Welcome to the Forums!
I noticed your post about the Runtime Error you are getting when you try to install your printer. I have a few suggestions to hopefully get it installed and working for you.
First of all, I would suggest performing a clean boot:
How to perform a clean boot in Windows
Next, try reinstalling the printer:
HP Officejet Full Feature Software and Driver Download
If the installation still does not work, try this:
Running Microsoft's Fix it tool, which will fix corrupted registry keys, etc:
Fix problems that programs cannot be installed or uninstalled
Try to reinstall the printer again.
Please let me know how this goes! Good luck
R a i n b o w 7000I work on behalf of HP
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Changing the language on the Solutions Centre prog associated with an HP Officejet 8500

Hi,
Everything worked fine until my Motherboard crashed. After a techie changed out the motherboard and reinstalled my printer the Solutions Centre dialogue is in French although the printer itself is in English.
The techie was French - I live in France - so what could he have done to muck things up? As far as I know he used my intallation CD to reinstall the printer.
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Any help gratefully received - Many thanks.
This question was solved.
View Solution.

Hi Peter,
From the control panel, enter the Langage and Region preferences.
Open the Administrator tab.
Under Current language for non-Unicode programs I believe you will find it set as French.
Change the value to english, confirm the changes and reboot your PC, then check for any change.
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2) Uninstalled all HP software using Control Panel\Programs and Features.
3) Attempted to reinstall with my disc - failed several times. Disc just spins in Drive.
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Hi aquaboy,
I understand that after upgrading to Windows 7 you could not get the HP Solution Center to work. I will try my best to help you resolve this issue. This document for The Printer Is Not Listed in HP Solution Center After Upgrading to Windows 7 are steps for resolving this issue.
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One very important place to remove the other software is in the "server properties" in your printer folder. You need to click on your printer icon in the printers folder> then look for "server properties" , click it> go to drivers> remove all instances of your first printer you originally uninstalled. For some reason the drivers get hung in this and have to be removed in order for you to configure your device- Let me know of any questions
Although I work for HP, I am speaking for myself and not for HP.
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Hi,
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03666764&lc=en&cc=us&dlc=en
Run the RemovePreinstalledDrivers file and allow it to reach 100%
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search for *x86.msi or *x64.msi, depanding on your OS type.
Right click the larger MSI file out of the 2 resutls, then click on Repair. if you get a prompt that it is only valid for installed software select Instal instead of repair.
Reboot your PC if prompted to do so.
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Please let me know if that helps,
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Tilehurst,
What operating system are you running and could you provide a screenshot of the exact error you are receiving? If not does this error include the words 'fatal error'?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi mowit,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Please respond with which Operating System you are running and I will be happy to research this question about the twain drivers.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I am always happy to help so please respond back at you convenience.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
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2. If that does not work, please try this next troubleshooting document step by step.
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I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi there kittypotpie,
This article covers printing booklets via office. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi,
Pleae download and run HP Print and Scan Doctor utility which should resolve most of printing issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Solution Centre - Officejet 4500n wireless

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