HP support assistance keeps shutting down when I try to open it.

When I try to open HP Support Assistant I continurally get a message that it has stopped working and windows is trying to find the cause.   On some other programs the message says that internet explorer has stopped working etc.  I have done malware and virus scans and adwcleaner, but still unable to get certain programs as they keep stop working. 

Hi @hurmie 
Welcome to the HP Forums!
It is a terrific place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
I understand that the HP Support Assistant and other programs will not open.  You have checked for viruses and malware but it did not help.
You can try this step as it will scan for corrupted files and try to repair them
Go to the command prompt and run as administrator
Type sfc /scannow and press enter
Wait for it to complete.
If this has not helped you can try  uninstalling  the HP support assistant and reinstalling it.
HP Support Assistant 
You could also do a restore back to a known good time.  Using Microsoft System Restore (Windows 7)
If the issue should still remain, I suggest doing a recovery back to factory.
Performing an HP system recovery (Windows 7)
During the recovery there is an option to backup your personal data to prevent data loss. If you have not done one recently  I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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