HP system restore and factory reset not completing

Hello.
1:  Person tried a system restore to fix a user profile problem but once booted the OS changed the  user profile to "temporary" every time, checked the original profile but only the avatar was left , all other personal info was gone.
      Working through "profiles list" in the registry and setting back to the original user profile from temp profile didn't work and went back to temporary.
      Complete erasure  reset of all user profiles includig in the registry didn't work either. Went back to temporary profile.
      It was no use to save any files while the OS was in this stat as every reboot would remove the files including in the temp profile.
 2:  Tried all basic boot/DOS HP recovery for installed windows OS with no success, all system restore backups back several months failed.
3:  Tried a factory reset twice and while it did restore for the most part with the automated drivers installed the HP recovery  returns an error that factory reset did not or could not complete itself.  This was attempted twice.
      While one could shut down the HP error screen in windows 8 and continue the failed reset booting error was still logged and it defaults to the HP receovery which ends up looping over and over again.
       while still in windows once the HP error is closed one can goto the usual user name and password so  that was done  twice and with the simplest password.
       Problems compounded when the OS rebooted and asked for user name and password, which returned "not valid" over and over again.   One time i entered the user "administrator" with the password "admin" and it worked, it started loading but then returned invalid username or password.  Point being that  that was not the actual user name and passowrd that was chosen and confirmed.
       This part of the problem is the same as the first problem
3A:  I wiped the main and system partitions and reformatted them  and ran then HP factory reset once again, it restored faster than the first attempt, however it dropped to the same username/password error and i can't even get into safe mode any longer.
Again the system boot sequence registeres the restore as incomplete but i can boot select OS which is how i am able to get into windows to test the User/pass.
4:  I beleive that there is hardware malfunction with the hard drive controler in this system as i noticed that UEFI is intermitant no matter what settings you set in the BIOS/CMOS.  When UEFI boot CD/DVD does appear in the boot selection it can't detect the cd/dvd drive or a USB drive "invalid device".
     Many of the boot options even when set in the bios will not always appear in the boot selector on every power up that includes legacy.
      While i can boot from CD/DVD with the legacy boot selection. I can't install windows 8 or 7 becasue the HD is A GPT and without UEFI i don't get advanced options in the windows OS install partition setup.  Windows 7 or 8 won't install becasue the HD partition is a GPT format even after i wipe those paritions and make new ones with basic NTFS.
      I could LLF the HD and hope that i could install windows 7 but the UEFI being intermitent would probably return the same resutls as the HP factory reset.   Similar problem with older computers when enabling AHCI in windows.
     If i LLF the HD i loose the HP recovery completely.
Any suggestions?
Thanks.

Hello.   The laptop is an HP Pavilion dv6 notebook PC
I have since LLF'd the HD and installed windows 8.1.  It's still touchy but it's working for the time being.
A: The laptop's owner did a standard windows system restore
B: I did two windows system restores  as well as backups.
C:  Yes i usd the F11 at boot  recovery system to run windows system restores, cleanings, and finally the factory reset. Which is obvious as i stated above that if wiped both main windows partitions and it helped the factory restore speed so only restoring an image will replace the OS on the now empty partition.
D:  No i didn't keep the failed restore logs as they were randomly scrambled with all the recover cycle loops (both times).
 Also i should mention that the factory restore once it failed the completion i got "insufficient sapce"  error as well  which i am guessing that it's trying to write the log file.
If memory serves there was only 40mb left on the recovery partition.  Yes MB not GB.

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