HP USV R5500 XR doesn't show the HP Power Manager screen
Hi folks,
I'm working on following problem. A HP USV R5500 XR connected to a HP ProLiant ML350 G3 with OS MS Windows Server 2003 SP2 and HP Power Manager 4.2 is not showing anymore the HP Power Manager sreen. In the task bar down right there is the battery with the green sign for successful intallation and communication. When I want to configure the HP PM, there i no problem, the USV is recognized after a few seconds. When I want to connect to the USV, I get in the Internet Explorer the error message, the website cannot be shown.
I have allready resetted the electronic module of the USV (press the alarm button, pull out the module, wait 30 seconds, press and hold the alarm button, push back the module.
Are there any more options for testing the USV? How can I state with a high possibility, that the electronic module of the USV is defective?
Thanks in advance.
Best regards, Markus (on a sunny Saturday in my office in Munich one mile away from Hofbrauhaus)
Hello @bsm_a,
Welcome to the HP support forums. From what you have posted you are having a boot issue. For us to help you better could you please provide some more important information.
Please provide your full Model number and Product number. If you need help finding this. Click Here
As well could you provide the Operating System with any service pack information. Click Here
Please post back soon.
Thank you and have a great day.
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