HT1212 iphon5 is disabled - never synced with itunes - advice is not working ???
I have tried the advice in the support pages but the phone is not restoring - any advice ?
See Here > http://support.apple.com/kb/HT1212
In particular... here... If you have never synced your device with iTunes
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
However... if the Device has been Modified... this will Not necessarily work.
Similar Messages
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This is the most frustrating site and instructions. I got locked out of my iTouch and had to do a system restore. I followed the directions for having never synced with itunes directions, as I inheireted this itouch from my dad and when I tryed to sync before it looked like I would wipe out everything on it, which I DID NOT want to do. Now, after following the directions, I have wiped out everything that was on it, pictures, songs,...is there anyway to restore what was on the itouch?
Looking at those directions I am not seeing the device in itunes. Here is what I followed from: iOS: Forgotten passcode or device disabled after entering wrong passcode under if you have never synced your device with itunes.
"Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device."
From: https://discussions.apple.com/thread/5229504
So I followed these directions and in step number 5 it was uploading (I believe) for about 30 minutes. When that was over there was no other directions and the device was still locked. So I repeated the steps. This time it restored the device, but when I get on it, I lost all music and pictures, along with a few apps. The apps are no big deal as they were free downloads, so I can redo those with no problems. Trying to follow your directions above and clicking through the links, my main problem is that I have no devices showing in itunes. I just down loaded it today, so it is the latest version. So what now? -
Verizon Iphone 4 without sim card is locked because of forgotten passcode. Can't access serial number because of having no sim tray. Never synced with itunes. Recovery mode always comes up with an error. are there any solutions on resetting the phone?
Are you looking for the serial number or the IMEI? If the phone was active on your Verizon acount, Verizon can give you the IMEI.
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What if sync with new computer does not work?
logical connection to old with WindowsXP, 32 bit version of iTunes.
New is Windows7 with 64bit versionSyncing to a new iTunes library or computer will erase your iPod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your iPod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in iTunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved: http://support.apple.com/kb/HT4946
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device
If your iPod can't be recognized by Windows, try these tips: iOS: Device not recognized in iTunes for Windows -
2nd Gen Ipod will sync with itunes but will not download new song
My Ipod will sync with itunes but will not download newly purchased songs. It is Ipod nano 2nd gen.
If you want to use automatic syncing, you may need to set up or update the iPod's Music sync settings in iTunes. If the new songs are not included in what gets synced to the iPod, they will not sync.
If the sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar. The iPod appears in the sidebar, under DEVICES. Select it there, to show its Summary screen to the right. Toward the top, there is a bar of buttons, starting with Summary. Click on Music next to Summary. This Music screen is where you tell iTunes how to sync songs to the iPod.
Check the box for Sync Music, if not already checked. This is the "switch" to enable automatic syncing for songs.
NOTE: If Sync Music is not already checked, that means the iPod is currently set to Manually manage music. Setting up automatic syncing will replace the iPod existing content. If you want to add the new songs manually to the iPod (instead of using automatic syncing), please post back.
If your iTunes library fits on the iPod, you can choose the option to sync Entire music library. Otherwise, choose the option to sync Selected playlists, artists, albums, and genres. Below that, select (checkmark) what you want to sync to the iPod from the lists.
One convenient way to set this up is to first create one or more playlists in your iTunes library, with ALL of the songs you want on the iPod. Or you can use existing playlists. Back on the iPod's Music screen in iTunes, select those playlists under Playlists.
When you click Apply, iTunes syncs the songs in your selection(s) to the iPod (replacing its existing content). Going forward, to update the iPod, you can just update those playlists in your iTunes library (add/remove songs). If you have new songs, add them to a playlist that is synced to the iPod. The iPod does not need to be connected. The next time you connect the iPod (or click Sync if already connected), iTunes automatically updates your iPod with the same changes. -
I phone is not sync with itune, phone is not appearing in left pannel of itune screen
i phone is not sync with itune, phone is not appearing in left pannel of itune screen, please advise!!
When connected with USB data cable, its only charge and open camera folder.
Laptop OS is windows 7.Calendar has 5 appointments over next month
7 contacts added to file
Outlook set as default email
PST file is 2007 file
this has been done for each test with no luck -
How can I sync my iphone to my home computer (to sync with itunes music) AND my work computer (to sync with Outlook calendar)?
Sorry iphones are meant to be sync to one iTunes media library.
You could copy your music and put it on your work computer and then sync it.
If you try to sync to one and then sync to other its going to wipe the phone and remove the old sync with the new sync. -
HT1386 my phone will not sync with itune it says not in service
my phone will not sync with itune it says not in service
Type "apple mobile device service" into the search bar at the top of this page by Support and read the resulting help articles.
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My 3 year old put in the wrong password too many times. I did not have the setting on that says to erase device. So why can't I unlock it? Is there a "backdoor" way to put in the password? like with iTunes?
Thanks!There's no back door. The passcode is doing it's job.
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
You may have to force iPad/iPod into Recovery Mode
http://support.apple.com/kb/ht4097 -
my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New. -
My ipad is locked and I have forgotton my passcode. I have never synced to itunes. Do I lose all purchases and photos? Many thanks
Removing Disabled erases the contents of the iPad. You can redownload your apps, but the pics will be gone. If you have important files on your iPad, you should always backup frequently.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
New iMac 27, my iPhone WILL sync with iTunes, but does not backup......
I have synced 4 times now, and my phone has not backed up yet in iTunes. I have a new iMac 27", and I use a 3Gs phone. On my windows computer, iTunes performs a backup almost every time I sync it. I have authorized my new iMac. It just wont backup....
Possibly because you have automatic syncing turned on for the Windows computer?
From http://support.apple.com/kb/HT1766 iPhone and iPod touch: About backups
*Creating a Backup*
+If you have configured your iPhone or iPod touch to automatically sync with iTunes on a specific computer, iTunes will back up the iPhone or iPod touch after you connect it to that computer and sync with iTunes. iTunes will not automatically back up an iPhone or iPod touch that is not configured to sync with that computer. iTunes only makes one backup each time you connect, even if you sync multiple times before disconnecting.+
Regards,
Colin R. -
my ipad3 is disabled after entering wrong passcode. I have never synced it with itune. I transfered my Nikon camera picturs with USB cable from the camera to ipad multiple times. If I restore the ipad, will all pictures saved on the ipad erased afer restore?
If you do not have backup, you can download past purchase
http://support.apple.com/kb/HT2519 -
Can I restore my iphone5 to factory settings if it was never synced with iTunes??
I dropped my phone in water, dried it out in rice and turned it on. It instantly gave the me black apple icon screen. I plugged it into my PC and itunes recognized the device. It said that it was in restore mode and to restore it to factory settings. I started the process, but it kept stopping after it began updating my iphone. I'm wondering if it was doing this because I never synced my phone to iTunes previously and we only have the must recent version of iTunes on our PC, not the previous operating system version. I attempted to download the firmware for the prior version, but when I click 'alt' and then 'restore iphone' and choose the the prior firmware file, iTunes just tells me that the firmware is outdated. Any advice? We do not have a Genius Bar anywhere within two hours of my location; so am trying to repair it on my own until I can purchase a replacement. Thanks.
Hello Sprashley,
Thank you for using Apple Support Communities!
I would try these steps from the article named:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error9
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
All the very best,
Sterling -
Ipod won't sync with itunes & it's not charging.
I just got a new laptop, and i've linked my ipod to itunes and everything a few times in the past, and its worked fine. It's been a few months now since i've needed to charge it or load more music onto it, and I just plugged it in to do so and now for some reason it won't even sync to itunes & it won't even charge... I don't understand what's wrong with it.
I've tried using two different chords for it, restaring my computer, and i've already tried restarting my ipod. Nothing seems to work.
Any ideas??...If you have iTunes 7.7, I would quit trying to get it to connect, because eventually, you will get some weird things happening to your iPod. Trust me! I am having serious problems with my iPod and have had everything deleted off of my iPod once it connected. I finally restored it and got everything from my iTunes on there and pulled the plug til they fix this update.
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