HT1277 i have recently bought a macbook pro and all looks good but ...

small problem with sent mail. Previously i had windows PC with mail through Yahoo. With an apple iphone i could send/recieve mail and sent mail (in particular) would sync on all devices - my guess is via yahoo. Hovever, on the new macbook it seems that the sent mail is saved only to the macbook and not to yahoo so i cannot see my sent mail from any other device.
Any ideas how i can fix this would be appreciated.

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I have recently bought a MacBook Pro, and have downloaded my PSCS3 for windows on the windows side of mac, and then using Paralells, downloaded my pictures ( or opened directly in windows and downloaded, BUT by RAW CR2 files don't download?

I have recently bought a MacBook Pro, and downloaded my windows version of PSCS3 in Windows and am accessing it via Windows direscly or via paralells, BUT PS does not download my CR2 files, only the jpegs from my Canon 20D. PLease can someone help.
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W.L.L.

I don't have a Mac but use this Adobe TechNote to solve problems with RAW files in ACR:-
http://kb2.adobe.com/cps/407/kb407110.html

I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

You should change your AppleID password NOW. And if it says it was registered under another AppleID, the thief has probably done it.

I have recently purchased a macbook pro and i gave my macbook to my wife, how can she recover the apps i bought and paid for so she can use the Pages, Numbers and Keynote

i have recently purchased a macbook pro and i gave my macbook to my wife, how can she recover the apps i bought and paid for so she can use the Pages, Numbers and Keynote

If you bought/paid for them in the Mac App Store, you would just need to sign in to the MAS with the Apple ID you used to purchase them, go to purchases, and click install.
As for the limited licensing that Bordy brought up, the TOS for the MAS states:
"Apps from the Mac App Store may be used on any Macs that you own or control for your personal use."
If you installed them from an iWork disc, just pop the disc back in and reinstall.
Regards,
Gnomish8

I recently bought a macbook pro and i made a new apple id. my last macbook had a different id as well and i was wondering if there's a way of transferring all my music from the other laptop to the new one without having to use my old apple id?

i recently bought a macbook pro and i made a new apple id. my last macbook had a different id as well and i was wondering if there's a way of transferring all my music from the other laptop to the new one without having to use my old apple id? if it makes any type of difference i have an iphone 5 so i tried transfering the music but it only transfered certain things and not my entire album.

Making a new Apple ID was the worst thing you could of done. This is very bad to do. Not sure why people do that. Your Apple ID is Your Apple ID. You only need one and it is best to only have one Apple ID for all apple devices.
Sorry I don't have any suggestions for you.

HT201303 I recently bought a MacBook Pro and want to purchase music in iTunes. Can I add my new computer to the computer list from which I can purchase music? I could switch computers if necessary.

I recently bought a MacBook Pro and am trying to purchase music from iTunes. For security, it says that I have a different computer trying to purchase music. Can I switch the computer I purchase my music from?

You can purchase music from up to 5 computers at once.
Just sign in and buy

I have just bought a macbook pro and i want to use an ext hard drive with it which i previously used on a windows computer, but when i plug it in it doesn't show up on my macbook pro, I've wiped it and just need to format it but don't know how, help

i have just bought a macbook pro and i want to use an ext hard drive with it which i previously used on a windows computer, but when i plug it in it doesn't show up on my macbook pro, I've wiped it and just need to format it but don't know how, any help would be much appreciated

Try the other USB port. If it still doesn't show up in Disk Utility then there may be something wrong with your Mac. Try something else in each USB port and see if it is seen. If the other thing, like a USB thumb drive, does show up in disk utiltiy then the USB ports are fine.
Power down the system and restart with the drive connected, go to DU and see it it is seen.

I have just bought a Macbook Pro and sync data from my old version onto the new one...However when I tried opening the mail client...Message window does not appear.

I have just bought a Macbook Pro and sync data from my old version onto the new one...However when I tried opening the mail client...Message window does not appear. The old Macbook Pro I was using used Snow Leopard. Now with the new it is a Lion. Toruble now when I click onto new message window I have the spinning icon which show it is trying to load. However it fails and Im left with having to Force Quit it. How can I resolve this problem

Tunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

Recently bought a MacBook Pro And sometimes Delete key is detached (loose). I would like to know what are the steps to take to repair it?

Recently bought a MacBook Pro And sometimes Delete key is detached (loose). I would like to know what are the steps to take to repair it?

If it is within the warranty period, take it in to an Apple store genius bar for repair.
Ciao.

When somebody facetimes me, only my iphone 4 rings. I have recently bought a Macbook Pro, 13" and im not sure how to get my mac to ring aswell as my iPhone!?

Something has really been bugging me. Two days ago i bought a Macbook Pro. I like to facetime my family since they live abroad. Well when a family memeber rang my facetime, i realised that only my iphone rang and not my macbook, i waited for a while to see if it just needed time to introduce the call, however this didnt work out. I was wondering if anybody can help me sort this problem...
Thanks

see
http://support.apple.com/kb/HT5538
mac 101
http://www.apple.com/support/macbasics/
also
http://support.apple.com/kb/TS4185

I have recently updated my MacBook Pro and now it crashes once my Desk Top completely loads

Has anyone had a similar problem after loading the latest operating updates?
After switching on the MacBook Pro and entering my password, all goes well until my desktop and icons load. Once this happens it switches itself off.
SOlutions Inc have backed up everything for me, reloaded the older version and all is fine. Then once they try and upload the latest version the whole issue starts again!! This is starting to cost me money!
The Genius Bar at Brighton can't get me in until Sunday 19th April, can anyone help with this issue? I am a novice so any ideas need to be pretty straight forward.
Many thanks
Bonsai Bill

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Hi, My desktop pc died recently. That was the computer that I used for my Itunes purchases. I have recently purchased a Macbook pro and tried to transfer info from the dead pc hard drive to my mac,how do I sync without losing apps?

When i try to sync my Iphone on my macbook pro I am told that I will lose any apps previously purchased while I was using a since crashed pc harddrive. I have authorized my macbook as a second computer but am not able to sync. Is there a way I can transfer my apps from my phone onto the macbook and then sync with my family members phones on the same account?

On the MacBook launch iTunes.
From the menu bar click Store / Authorize This Computer.
Now sync your iPhone.
Apple - Support - iPhone - Syncing

I have just bought a Macbook Pro and need to know how I transfer songs, films etc purchased on other devices to my new device. Can anyone help?

Hi all,
How do I transfer items bought on other devices (mainly my iPad) to my new MacBook Pro?
Rob

Hello there, RobW1982.
The following Knowledge Base article offers up some great information for accomplishing what you're looking to do:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have just bought a MacBook Pro and want to transfer my iTunes library from my old laptop to mac. I've prepped and copied the library to an external hard drive then loaded it onto my mac however none of the music or apps are appearing.

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Tunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

HT1338 I have just bought a MacBook Pro and was eligible to acquire Mountain Lion for free. However, when I insert the password I received in the redeem tab in the AppStore I am told "The code is not valid". What can I do?

Pretty much the question says it all!

Welcome to the Apple Support Communities
Are you inserting the redeem code in the App Store or in the iTunes Store? You've received two emails, one with the password to open the file and another one with the file with the code. Are you typing the redeem code or the password in the App Store?

HT1277 i have recently bought a macbook pro and all looks good but ...

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