HT1296 my ipad continues to drop the wifi connection. I can get it to connect for awhile but then it drops the connection. Any ideas on how to rectify the problem

my ipad continues to drop the wifi connection. I can get it to re connect for awhile but then the ipad loses the connection. any idea how to fix this problem with the Ipad, it is very frustrating!! I have reset it, tried shutting it off and on, turned on airplane mode and then back to wifi etc??

Try update firmware of router.

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HT201335 My iphone (ios 7.1) is not showing the apple tv icon from my pull up center control? They are both running on the same wifi network... Any ideas on how to fix this problem?

My iphone (ios 7.1) is not showing the apple tv icon from my pull up control center? They are both running on the same wifi network... Any ideas on how to fix this problem?

Was it working before? Is your Apple TV enabled for airplay?
See
http://support.apple.com/kb/TS4215?viewlocale=en_US&locale=en_US

I am having problems with the Preview application. When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it. Any ideas on how to resolve this problem? Thanks for any help

I am having problems with the Preview application. When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it. Any ideas on how to resolve this problem? Thanks for any help

Can you open the Preview program without loading a file, like by itself?
If it doesn't load then I suspect a corrupt Preview preference file.
Deleting the System Preference or other .plist file
Can you open other files with Preview, like jpg's and images?
How about other PDFs? or is it just that one you have downloaded?
Run through this list of fixes
Step by Step to fix your Mac

My installation freezes at 96%. Its the latest update. Any ideas on how to rectify this?

My installation freezes at 96%. Its the latest update. Any ideas on how to rectify this?

Please refer to the document : http://helpx.adobe.com/acrobat/kb/troubleshoot-installation-errors-or-freezes.html
Regards,
Ravi

HT1338 When I insert a disk, a disk icon does not appear on my desktop, nothing happens and there is no option to eject. I have to restart in order to eject the disk. Any ideas on how to fix this problem?

When I insert a disk, a disk icon does not appear on my desktop, nothing happens and there is no option to eject. I have to restart in order to eject the disk. Any ideas on how to fix this problem?

The headphone jack on my macbook air isn't working. I have plugged in two headphones and both won't work although they do work on other devices. Any ideas on how to resolve this problem?

The headphone jack on my macbook air isn't working. I have plugged in two headphones and both won't work although they do work on other devices. Any ideas on how to resolve this problem?

update to latest OSX 10.9.3
reset SMC , you likely put your Air into sleep mode with phones attached.
update the OSX to fix the issue.

TS1398 I seem to be experiencing some technical difficulty when trying to load up my Facebook home page and also other people's FB home pages. My iPad initially starts to load the page, but then abruptly closes Safari. Any ideas on why/how to fix?

My Safari abruptly closes when trying to load my Facebook home page or the home page of others. It seems like there is too much info trying to load so it just shuts down. Any ideas on how to fix?

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
See also http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Extension_issues
Do a malware check with a few malware scan programs.<br />
You need to use all programs because each detects different malware.<br />
Make sure that you update each program to get the latest version of the database before doing a scan.<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

My phone went blank. It still had 41% battery life. I have tried to reset by holding down the sleep button and botton on top until the Apple Icon appears but then after that, nothing. Any ideas?

I had just checked my phone and it had 41% battery life left. A few minutes later, it simply went blank and won't do anything. I tried reseting it by pushing down on the wake/sleep button and the button on top until the Apple logo appeared, but that didn't help. Any ideas?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT201412 My home button does not respond on my iPad 3. Any ideas on how to solve this problem?

I just received a new iPad 3. The home button does not respond. Any ideas?

return it to have it checked for malfunction. Might be a transport defect . ( Although I never heard of such a severe case on brandnew Apple Hardware )

Have just downloaded the new iSO6 and now my facetime will not work. I have checked the settings and all looks fine. Any ideas on how to solve this problem?

Have just downloaded iSO6 to my ipad and now facetime will not work properly. It will take incoming but will not allow to make a call. Could anyone offer suggestions to the problem please?

Hi Deb,
Deauthorizing all is definitely the way to go. You will just need to authorize your computer again after, as well as your husband's.
Here's some additional information on deauthorizing all:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
I hope this helps!
- Ari

When Firefox begins, I get the message that Firefox has stopped working. Making it impossible to do any of the troubleshooting procedures. Turning off computer and rebooting do not help. Any ideas about how to solve this problem?

Everything was working fine and when I switched from email back to Firefox the problem started. Nothing new had been added before it experienced this problem. I also have IE on the computer, so I can get to this site.

You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.

TS1717 Downloaded "clean" album from store. Some of the songs show their total length, but only play partway thru. Any ideas on how to get songs to play full length?

Downloaded from "clean" cd from store but some songs only play partway even though total time shows.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

I was trying to do a backup from the iphone to my computer, i got a message that said it couldn't update and not the iphone screen is stuck on the itune symbol and the cable connection any ideas on how to clear this? I've tried turning the iphone off ??

I was trying to backup my iphone to the computer, I got some message that said it didn't finish an update and now the iphone is stuck. It has the itunes symbol and the usb cable picture on the screen, any ideas as to how to clear this???

Put your phone in Recovery Mode & restore it, as described here:
http://support.apple.com/kb/ht1808

My iTunes program crashes whenever I connect my iPad to my computer. Does anybody have any ideas about how to fix this problem?

This was previously a problem with one of the older versions if iTunes and had stopped happening for a while with the new version. Any ideas why this may have recurred and how to fix it?

Go to the settings in your Jeep, "forget" the iPhone. And on the iPhone "forget" the jeep. Then put the Jeep in Pairing Mode and tap Settings/BlueTooth on the phone and pair them anew (which sounds less confusing than "repair them").

Downloaded ios 8 on iphone 4s and wifi is not working, any ideas on how to rectify the situation?

Please help. Downloaded ios 8 on the iphone 4s and the wifi button is GREYED. Tried to resetting the Phone without losing data and losing data but wiyhout success. Does anybody know how get the wifi working again, please as I have a very disgruntled daughter. I believe it could be down to a battery issue, over heating? Is there a solution?
Thank You for reading and a response to sort it would be much appreciated.

What was the full wording of the error message? Usually there is also a number or additional information.
Try placing the iPod in Recovery Mode and then restore
Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

HT1296 my ipad continues to drop the wifi connection. I can get it to connect for awhile but then it drops the connection. Any ideas on how to rectify the problem

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