HT1338 I can't update my laptop why is it? I di all the process and it says it should restart with a gray screen and a status bar and it does not it just goes back to the regular screen

I can't update my laptop why is it? I di all the process and it says it should restart with a gray screen and a status bar and it does not it just goes back to the regular screen

You will need to contact support to have your account sorted.
https://expresslane.apple.com/GetproductgroupList.action

Similar Messages

  • When I click on the iCloud icon it says that it will download without additional charge because I've already purschased it but after that it goes back to the icloud icon and doesnt download. How can I download it?

    Im having trouble downloading the iMovie app on my iPad. When I click on the iCloud icon it says that it will download without additional charge because I've already purchased it(I did purchase it) but after that it goes back to the icloud icon and doesnt download. How can I download it?

    Hello bianca,
    It sounds like you are trying to download a previous purchase to your iPad but the item never downloads. I would recommend starting by closing all the apps that are running in the background.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone and try again:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If the issue persists, I would next backup your device to iTunes, and restore it:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • It's so annoying!! I have created a new Apple ID but after I click verify it just goes back to the previous page!!! It''s really frustrating I have tried for more than 4H, and the problem is not about the apple ID. I can download apps with the apple ID, w

    It's so annoying!! I have created a new Apple ID but after I click verify it just goes back to the previous page!!! It''s really frustrating I have tried for more than 4H, and the problem is not about the apple ID. I can download apps with the apple ID, which means IMessage is the problem! I restarted my iPad, I logged in and out of the apple ID in the store, AND YET IT STILL WON'T WORK, PLEASE HELP!

    Hi Vmanfromusa!
    It sounds like you are having an issue with activating your iMessage app on your iPad. An article outlining some troubleshooting steps for this issue can be found here:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • HT4623 I just updated my phone to ios6 and it says update completed, just a few ore steps and im done but wont let me go beyond that page when i press continue it just goes back to the ios6 screen "slide to update"???

    i just updated my iphone to ios6 and now it wont let me use my phone it says i phone was updated there are just a few more steps then im done but it wont let me get past the first screen it just goes back to the slide to update screen....

    If you are absolutely positively sure that the password you are typing in is your Apple ID password, I would try once more to enter the password. Be real careful as you type and make sure that Autocorrect is not changing what you are typing.
    If no luck try to proceed without entering the password. If you can get the iPad functional go into
    Settings > ITunes and App Store and log in there.
    If you can log into to your Apple ID there you will also need to go to
    Settings > Messages > Send and Receive and enter or check the email at which you want to receive messages,
    Also
    Settings > FaceTime > check or enter the email address you want to be reached by FaceTime.

  • HT1212 I dissabled my ipod touch 4th generation. It says connect to itunes, and i did what it say to do but the "connect to itunes" screen never shows up...it just goes back to the "ipod is dissabled connect to itunes screen. What do i do?????

    I dissabled my ipod touch 4th generation. It says connect to itunes, and i did what it say to do but the "connect to itunes" screen never shows up...it just goes back to the "ipod is dissabled connect to itunes screen. What do i do?????

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • When I try to use spellcheck, I get the "Cannot find the User dictionary". It has always worked in the past and when I go to choose the main dictionary, it just goes back to the same line, cannot find user dictionary.

    When I try to use spellcheck, I get the "Cannot find the User dictionary". It has always worked in the past and when I go to choose the main dictionary, it just goes back to the same line, cannot find user dictionary.

    Have you ever created a user dictionary? You have to manually create one, AppleWorks won't do for you. The user dictionary & any other dictionaries belong in the AppleWorks Essentials folder which belongs in the AppleWorks 6 folder in Applications.
    Deleting & reinstalling AppleWorks from the original disk will not delete your files unless you have saved them in the application folder. The Mac OS creates a separate Documents folder for your files & that is where the documents you created should be.
    Unless all of your documents are AppleWorks 6 word processing documents, Pages alone is not sufficient. The iWork applications - Keynote, Pages & Numbers - can only open AppleWorks 6 presentation, word processing & spreadsheet documents, respectively. They will not open any other type of AppleWorks 6 files or any AppleWorks 5 or any version of ClarisWorks files.

  • My computer was dropped yesterday and it will not turn on past this gray screen that tells me to reboot it but everytime I reboot it, it just goes back to that same screen and tells me to do it again. Anyone know how to fix this?

    My computer was dropped yesterday and it will not turn on past this gray screen that tells me to reboot it, but everytime I reboot it, it just goes back to that same screen and tells me to do it again. Anyone know how to fix this?

    When you jar or drop a hard drive when it's operating the heads strike the platters and ruin sectors and the data on them.
    Your getting the spinning wheel because the OS has been damaged and/or quite possibly the drive.
    You'll first have to determine if it's a hardware issue
    Do #3 Hardware Test and #5 Disk Utlity Repair Disk/Permissions here (check the SMART status)
    Step by Step to fix your Mac
    If the drive is fine and you don't have a recent copy of your data off the machine then also do this
    Create a data recovery/undelete external boot drive
    Then proceed with fixing the damaged software, likley by #8 your problem will be fixed.
    Step by Step to fix your Mac

  • TS3274 Google loads but web pages will not load, just goes back to homescreen

    Google loads but web pages will not. Just goes back to home screen.

    Any time you introduce new networking hardware (regardless of the reason) it is always a good idea to perform a complete power recycle of that hardware. Check out the following AirPort User Tip. Please post back your results.

  • How do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

    how do i cancel my subscription when i go to the page on adobe it just goes back to the previous page. is there an email address i can contact the customer support?

    I don’t know the email address, but this page might help:
    Cancel your membership or subscription | Acrobat.com online services

  • My sons ipod keeps coming up with security questions when trying to conect to apple store. We try to answer or set up but it just goes back to the begining. can you help ?

    Hi - My sons ipod touch keeps coming up with three security questions when trying to conect to apple store. We try to answer or set up but it just goes back to the begining and asks again . can anyone help ?

    If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
    iPhone and iPod touch: About backups

  • HT3529 i cannot open my messages app due to a ridiculously long text i sent, it goes to a white screen then just goes back to the home screen, what can i do ?

    i cannot open my messages app due to a ridiculously long text i sent, it goes to a white screen then just goes back to the home screen, what can i do ?

    OK, just remembered that someone had posted a solution for this "login loop" issue.
    If you follow the directions here and be sure to enter all of this EXACTLY as it appears here, you may be able to solve this problem.
    You will first need to boot into single user mode, which will bring you to a scary looking text only screen. Don't be frightened.
    To do this, startup holding the Cmd-S keys together. At the entry which shows root# enter the following exactly. Write it down now, since you won't be able to copy/paste. Pay attention to case and spaces. Everything is lower case. The only spaces are between /sbin/mount and -uw, between -uw and / and between rm and /var/audit/current
    Type in
    /sbin/mount -uw /
    Hit return and then at the next root# prompt, type in
    rm /var/audit/current
    Then hit return and at the next root# prompt type in "reboot" no quotes. Don't type in anything new until you get the root# prompt after entering each command.
    If after entering rm /var/audit/current, you get a message back saying "no such file," then just type in "reboot" at the prompt.

  • TS2634 Why does my apple iPod touch just automatically stop playing songs and it also when I am doing a google search just goes back to the home screen

    My iPod touch just stops playing songs automatically.
    When doing a google search it sometimes times goes back to the home screen.
    Also it sometimes takes several goes before it will accept the charger!
    Would appreciate any help, thanks

    - The charging issue could be due to a poor connection or a problem with the iPod. Try another cable first
    - Try the following, it is mainly for the not playing and other problems:
    Reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod
    If still problem time for an appointment at the Genius Bar of an Apple store.

  • I cannot log onto sites that require my log in and password. I get no error message, fire fox just goes back to the same empty log in screen. this problem is not limited to one site. I reloaded firefox with same results.

    When i type in my log in and password and enter, the site either returns to the blank screens or does nothing. This is not limited to one or two sites. all of my financial institutions, electric company, insurance companies, even trying to register here so that i could ask this questions. In this situation, when i hit the register button, nothing happend, its as iff the button is inactive. i had to go to IE to register and post this question. I just tried to enter my new log in and pw on the screen in fire fox and nothing happens. Some sites behave differently when i hit the submit or log in button. the information seems to be transmitted but the screen comes right back to the original log in screen with blank fields. there are no error instructions that something does not match or is missing. then i go to IE and it works.
    This started a few weeks ago. I cant identify anything that was added around that time but i tried a system restore and that did nothing. i deleted fire fox and downloaded the latest version 3.6.13 and it is still happening

    This issue can be caused by corrupted cookies.
    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    * Tools > Options > Privacy > Cookies: "Show Cookies"
    *http://kb.mozillazine.org/Cookies

  • When I try to open my games it acts like it wants to open but then just goes back to the symbol page.

    When I try to open my7 games I can't. The icon blinks like it is going to open and then just goes back tot he home page. I think my music may be playing all the time how do I turn it of?

    Hi,
    Try resetting your iPod:  http://support.apple.com/kb/HT1430. 
    Hope this helps! 
    ---likeabird---

  • HT2478 Why does this often just revert back to the stock Mountain Lion background? Not that it's ugly or anything, its just annoying having to go back and change the settings all the time!

    Yeah, why?

    Hi Ethan,
    This is a user to user forum, so there is nothing we can do to respond to your post. However, you can send feedback to Apple: Apple - Feedback and you can complete the Apple Retail Store survey: Apple Retail Store - Feedback
    If you are now experiencing a "grinding noise" when you start up the Mac, then take it back to the store. Also, if you want to reproduce the original problem, then play a game at home until it occurs, then take it to the Store (don't turn it off - just close the lid). Beyond doing a diagnostics test, there is very little else they can do if you are having a problem that you cannot reproduce when they are looking at the machine. Sort of like one of those annoying squeaks or groans in car. If you cannot reproduce it at the dealer, they can't fix it....Not sure what else you would expect them to do if they have no way to see the problem occurring, and the tests come back fine....
    Cheers,
    GB

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