HT1338 I did not obtain the free Snow Leopard DVD when it was offered and now need to update from MAC OS X version 10.5.8. What steps do I need to take?

I need help updating from Mac OS X 10.5.8 to iOS6.

Phone the online Apple Store and order it.
(70966)

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HT4009 I did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase. Please help!

did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase. Please help!

Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario

I TRY TO OPEN IPHOTO AND I COULD NOT. WHEN I CLICK ON THE ICON DID NOT EVEN BOUNCE. THEN I DRAGED IT ON MY DESKTOP AND NOW I CAN'T EVEN FIND THE ICON ANYWHERE,

I TRY TO OPEN IPHOTO AND I COULD NOT. WHEN I CLICK ON THE ICON DID NOT EVEN BOUNCE. THEN I DRAGED IT ON MY DESKTOP AND NOW I CAN'T EVEN FIND THE ICON ANYWHERE, what can i do???

iOS? or OSX
OSX = Finder > Applications > iPhoto. Double click the app to open it.
The icon (alias) will then be back on the dock. Right click the Icon > Keep in Dock.
Icons dragged off the dock vanish in a puff of smoke.. they are only aliases (shortcuts)
If you mean iOS I can't really understand what is happening..

I have seen so much response about the Mountain Lion update slowing down computers. I am updating from Mac OS x 10.6.8. What can I do to ensure the upgrade will go fine? Do I unplug my external hard drive before installing, or keep it plugged in?

I have seen so much response about the Mountain Lion update slowing down computers. I am updating from Mac OS x 10.6.8. What can I do to ensure the upgrade will go fine? Do I unplug my external hard drive before installing, or keep it plugged in?
Also, I have the 08 version of iWork. Will this cause problems for the update? Can I update this AFTER I update the processor?

Welcome to Apple Support Communities
There's no reason to think that Mountain Lion will slow down your Mac. Just make a backup of your data before upgrading with Time Machine > http://support.apple.com/kb/HT1427
Also, check that your apps are compatible > http://www.roaringapps.com Upgrade them to a compatible version or delete them before upgrading.
The external drive won't make the OS X Mountain Lion installer fail, but it's better to unplug it during the upgrade.
iWork '08 is compatible with Mountain Lion. iWork '09 includes OS X Mountain Lion features and can be purchased at the Mac App Store.
To upgrade to OS X Mountain Lion, I recommend at least 4 GB of RAM. You can check how much memory you have in Apple menu > About this Mac

Iphoto will no longer recognize my camera, says it does not recognize the format....they are jpegs? And now it will not even open when I plug my Canon Eos Camera in to download. I have checked everything on the camera and it is working perfectly....

Iphoto will no longer open when attaching my Canon Eos Camera. I have checked the camera and everything is working perfecty. When I open it myself, Iphoto is working perfectly too. But now when I attach the camera, Iphoto no longer opens at all. Yesterday it did open after a really long wait but it kept saying that it did not recognize the "format" of the images....they were jpegs??? Then it flashed on and off and if I hit download at just the right second they would download. But today it won't work at all. Any suggestions.
thanks

As a Test:
Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?

I did not try the free evaluation program of adobe photoshop lightroom 5 on my mac, but since i downloaded it long ago, it will not allow me to try it now

has anyone had this problem and know how to work on the program?
i recently got a macbook pro, migrating to it from windows XP pro. its operating system is OS 10 X; however, the most up to date mac OS is really (on my mac) called OS mavericks.
when i downloaded adobe reader for mac--some months ago--adobe gave me the chance to download adobe photoshop lightroom 5 as a trial evaluation. the download took a lot of time.
i never had the time to try this application yet, and now i need to do that.
the reason i have not yet tried it is because i am still in the learning curve learning how to use my macbook pro.
I REALLY NEED TO WORK ON SOME PHOTOGRAPHS! the free mac apps for photos have proved to be difficult and very time consuming. they do not have capacities to perform tasks like i want, for instance, to compress a photo, or to work on editing some photos as a batch operation. in fact, i cannot even "select" a number of photos that i need to work on. it is driving me crazy!
at this time, i need to try this product. i opened it, but the only thing that i can do is provide the license number, as though i bought the product. I NEVER TRIED THE EVALUATION COPY. not one time at all.
since i never tried it out, what can i do to try it now?
must i uninstall the program from my macbook and then reinstall the trial version? would that work since i work at home, so therefore adobe would recognize my IP address.
thanks for any help!
Message was edited by: Karen Dallas Hartig

You can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Firefox 4 requires at least OS X 10.5

Where can I find the free Snow Leopard upgrade for Mobile Me customers?

I stopped by my local Apple Store yesterday and asked about purchasing Snow Leopard for my macbook. I am a mobile me subscriber and I was told that there is a free upgrade available on apple.com. I have searched, but cannot find the form to fill out to receive my disk. Anyone know where I can find the application?
Thanks!
jbark9

Sorry, but that offer expired already. Mobile Me has shut down. You can still purchase Snow Leopard from Apple's Online Store - $29.00.

I have a 2006 iMac w/Snow Leopard. When it was recently installed I no longer have Microsoft Office;mac, or iPhoto on my computer. Do I need to buy these applications to install them?

Where do I purchase these applications for my iMac?

Did you purchase this computer or did you just do a re-install or update to Snow Leopard?
Did you own Office? What version of Microsoft Office did you have installed. You can still run Office 2004 on Snow Leopard but Office 2004 will not work under Lion and higher. Once I know what version you are interested in, I can offer best options for you. Do you want email in Office or are you planning on using Apple Mail?
iPhoto:
Option 1) Do you have the original computer's install disks? If yes you can install iLife that includes iPhoto. Once you have installed iLife I would suggest running the Software Update utility until no more updates are available (do this before actually using the software).
Option 2) Open Mac App Store.
Hold Option key and click on “Purchases”.
Option-click on “IPhoto” from the purchased app list.
“Installed’ should now say “Install” allowing you to re-download iPhoto, or try Option-click again on the “Install” button to start re-downloading iPhoto.
Note:
Please note however, that the current version of iPhoto 11 (version 9.4.3) available at through the App Store must run on OS 10.7.5 or later. Earlier versions of iPhoto 11 (version 9.2.1 or earlier) could run on Snow Leopard OS 10.6.8.
You may want to call Apple's Customer Care and see if you can still get a version of iPhoto 11 that will run with Snow Leopard.
1-800-676-2775

HT201401 My iPhone is not turning on since I last saw it it was charged and now it's not working not even with a charger. Please help me how I can reopen it

Please help me how to re open my iPhone as it was charged and stop working after few hours

Try a reset.
Hold the lock/power button and the home button at the same time until you see the Apple logo on the screen.
No data will be lost.
Let us know if that has any effect.

HT204370 I purchased a movie, was able to watch it once when it was downloading and now I can not watch it. Can someone assist me? Thank you

I purchased a movie and I watched it once while it downloaded onto the computer but now I am unable to watch it or to even get it to come up. Can someone please tell me what I need to do to fix this? Thank you

Could you walk us through what happens when you try to play the movie, please?

Time Machine Not Recognized After Clean Snow Leopard Install

I've searched for this particular question.
I was unhappy with Snow Leopard dragging. I wanted a clean install. I did not have the original snow leopard installation for my computer, so I got a different snow leopard DVD. This has apparently caused problems with time machine.
The clean install in complete. I am now ready to migrate my Time Machine backup onto my iMac24". However, Time Machine is not recognized--at least not in the way I want.
When I plug my time machine HD into the USB, snow leopard asks if I want to use this for future back-ups. I decline, because I specifically want to restore what has already been backed up. The HD is visible as an external device--and I can in fact see the raw data of my time machine backup stored in folders.
However, when I enter migration assistant, time machine is invisible. On the page where I am expecting to select time machine, I instead get a perpetually spinning circle icon.
I suspect time machine is "linked" to the prior snow leopard operating system, rather than to the computer ID. Obviously, this is a bit of a mistake on my part. However, I'm already into the breech and I've got no choice but to go forward.
Please advise how to redirect my time machine to its new master (same computer, different snow leopard registration)?
Thanks so very much.

Retail disk? Yes, it was the snow leopard CD.
I used a single license snow snow leopard CD install the first time around, when snow leopard was first released. At at that time I "upgraded" my system from leopard.
This time, I used a different physical disk with snow leopard with a family license. This time I did a "clean" install in which I first erased my hard drive using disk utilities.
There were no problems with the installation.
As I say, my time machine hard drive is "recognized" by the computer as an external drive. It just is not recognized when I utilize the migration assistant. It is also "recognized" as a time machine, but only as a potential time machine for prospective use to update going forward, whereas I want it to open up as a time machine for my iMac that I just wiped clean yesterday.
Thanks for your assistance.

I recebtly bought an app (FIFA 12) now every time i play a match after the match it does not save an just goes to the home page without warning and i have to start all over again and no i did not press the home button. plz help

i recebtly bought an app (FIFA 12) now every time i play a match after the match it does not save an just goes to the home page without warning and i have to start all over again and no i did not press the home button. plz help

You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

When I changed computers, my IPAD did not get the apps that I had downloaded or purchased. It did get my calendar,music and related items.

When I changed computers, my IPADII did not get the apps I had purchased when synching. It did get themusic, calendar and related items. I tired Restore, but that did not work. what do you suggest?

I would try first in iTunes right clicking on your iPad and selecting "Transfer Purchases from iPad". This will add any new downloads from your iPad to your computer. Then click on the iPad and at the top choose Apps and make sure you have "Sync Apps" checked. I hope that helps.

Own OSX 10.6.8 Snow Leopard. MSOffice 2004 was taken out because of computer repair and now can't find disc to reinstall. But WANT the Office 2004, not Office 2011. Where can I find one and are all Officew 2004 the same

I own a OSX 10.6.8. IMAC with Snow Leopard. my MSWORD Office 2004 was taken off when computer was repaired and now can't find the disc to reinstall. Do not want the Office2011.. Where do I find the Office 2004 and are all Office 2004 choices the smae.

Hi Martha - Amazon offers office 2004 on their website.
http://www.amazon.com/Microsoft-Office-2004-Standard-VERSION/dp/B0001WN0M2
That will be your best bet if you want to have office 2004 on your computer. Also, there are some different versions want to come to office. The link above gives you the standard version, but there's also the professional version. Now it sounds like that you do not want to upgrade to the latest office because you're most likely comfortable with how 2004 works. So in that case I would not spend the extra money and pay for the professional version unless you really need it. I see on the website there that if you buy a used copy it will only cost you around $10.
Hope this helps!

Restoring my System with Time Machine to a new HD without the Snow Leopard DVD

Hi there,
I changed my HD in my MacBook Pro to a bigger one and then wanted to Restore the System via Time Machine onto that new HD. Sadly I dont have the Snow Leopard DVD that was coming with the MacBook. Though I have another Snow Leopard DVD, that I purchased earlier for my older Mac. Now the Problem:
When I try to Boot the Macbook Pro from the older Snow Leopard DVD it always freezes and says: "You have to restart your Macbook. Press the power button until it switches off and then press the button again". But iwill not boot from the DVD.
Is there another possibility to Restore my System from my Time Machine Backup to the new HD?
Kind Regards
Lounginbob

lounginBob wrote:
Though I have another Snow Leopard DVD, that I purchased earlier for my older Mac.
You can't use a machine specific OS X install disk with another model of Mac.
It has to do with hardware drivers being on one disk and not applicable to another machine, why you get the kernel panic.
Is there another possibility to Restore my System from my Time Machine Backup to the new HD?
No. You need the OS X install disk.
Choices depending on what your machine is:
1: If your machine with the missing OS X install disk originally came with 10.6.3 or later, call Apple for machine specific replacement disks, there will be a fee of course. That's the only ones that will work.
2: If your machine originally came with 10.6.2 or earlier, you can choose to buy the 10.6.3 retail disk from Apple online, however it contains no free iLife. It comes faster.
3: If your machine originally came with 10.0 - 10.6.2, and you want the free iLife, then order the machine specific versions from Apple, however it might take longer.
4: If your machine originally came with 10.5, and your now on 10.6.x via the 10.6.3 retail disk, you can extract the free iLife from the 10.5 disks using Pacifist from CharlesSoft if you don't want to buy iLife.
You will need this disk regardless in case you need to #18 Reinstall Just OS X or #20 Erase and Install OS X or perform #4-#6 repair proceedures:
Step by Step to fix your Mac
Is there another possibility...
Yes, once you have gotten a new OS X install disk, consider making bootable clones.
It's software that can clone your entire OS X drive/partition (no Bootcamp or Filevaulted) to another external drive and you can easily hold the option key to boot from it.
Most commonly used backup methods explained

HT1338 I did not obtain the free Snow Leopard DVD when it was offered and now need to update from MAC OS X version 10.5.8. What steps do I need to take?

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