HT1338 I have a Mac OS X Version 10.5.8. Just updated my iphone 5 & can not back anything up from itunes because my software on my mac is not up to date. What software should I now have to be up to date? Im so confused by all that is offered! PLEASE HELP
I have a Mac OS X Version 10.5.8. Just updated my iphone 5 & can not back anything up from itunes because my software on my mac is not up to date. What software should I now have to be up to date? Im so confused by all that is offered! PLEASE HELP ME.
Hi
You need to upgrade to the next OS 10.6 Snow Leopard by purchasing the DVD online.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
and once installed, use Software Update
- to update to 10.6.8
- and update your iTunes.
Similar Messages
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I have lots of spare memory on my iPhone - can I back up files from my laptop onto it?
I have lots of spare memory on my iPhone - can I back up files from my laptop onto it?
No, there is no way to use your iphone as a backup or mass storage device.
Get an external hard drive for backup - they are not expensive. -
was forced to install Adobe again (maybe just update it) and can't get past step 3/3 because its forcing me to buy it. now its half installed and i need to agree to terms and conditions..
Let's start with what you are trying to install. Adobe Reader is free, so it won't be forcing you to buy anything. So
- What are you trying to install (full name, please, Adobe make lots of things)
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Tried to back up music before new OS was loaded but for some reason, it only kept artists through the letter J. I did not realize that until I restored my iTunes under new OS. Now I tried to download my iTunes purchases from the iPod and I can select the "Transfer Purchases from iPOD" but then nothing seems to happen. I tried to download form iTunes and it says the songs are already on my computer. This is either because I did originally download them to this computer on the old operating system or because the names are still in iTunes even though the file associated with them is not. I'm not sure. I don't know what to try next but it is nearly 600 songs so I need to figure it out.
Does iTunes recognize the phone at all? Or just the computer?
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I have just purchased a iPhone 4S outright and I backed it up through iTunes from a previous backup of my 3GS. I have deleted that previous back up and now when I connect this 4S to iTunes to sync, it sits in Backing Up "Julie's IPhone" with the candy stripes, it will not proceed further. Even when I try to restore (with back up) it sits in this. I have to keep disconnecting and trying again. Please help, this is driving me insane!!!
yes everything that should be on is enabled.
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I have updated my iPhone 4 to iOS7. Error from iTunes
I just have updated my iPhone 4 to iOS7. I am using an App which has a link to music platform iTunes. If I now link from the App to iTunes Store, then iTunes rejects the request and sends a message: "The certificate for this server is invalid. You might be connecting to a server that is pretending to be "ax.search.itunes.apple.com” which could put your confidential information at risk. What is the error? What must I do to avoid this?
PS: With iOS6 this did not occur! Also, when I am entering iTunes directly via "iTunes Store" icon then it works ok.
Klaus Brink, GermanyKlaus,
You mentioned you were getting the error from iTunes on your Title. iTunes is on your computer.
If it is only on your phone, verify today's date and time on your device is correct to check this you'll want to go to setting > general then scroll down to date & time enable "Set Automatically" on your device. This has proven useful for others who have reported your issue exclusively on the phone. -
Please can someone help me?
I have just changed my password on my work computer on gmail but my phonehas locked out of my emails now and will not accept my new password. it keeps telling me my username or password is incorrect. I have tried deleting entire email account and setting it up again but still doesnt work!
Im out of options and step by step on apple is rubbish!!Ive also looked into other comments people have made about this and they are saying if you go into your account and go to incoming mail server you can change the password there but I cant find that anywhere. it only says outgoing mail server.
could this be the problem? have i deleted this? -
I have an external hard drive from seagate. Tonight I decided to give it a try and add a new partition to it so I could have a bootable version of mountain lion in it it just in case of emergency and no internet. After creating the partition, disk utility says "mountain disk", and its been doing it for at least 20 minutes and not moving... Any ideas? btw, now the external drive is not even showing on the left-side bar...
Thanks!I would try reformatting the drive and creating the partition again. Make certain that you erase the drive and format it as "Mac OS Extended (Journaled)" and the partition the drive.
What you describe is not normal... try again.
Clinton -
I'm trying to back up my daughter's ipod touch 4th generation so I can transfer her contents/music to her new ipod touch. But when I go to File-Devices-Back up it says "it can't be backed up because the backup was corrupt or not compatible with the ipod" Any suggestions on what to do? I don't want her to loose her contents. Thanks!
Delete the existing backup file. Go to iTunes>Preferences>Devices and select the backup and click on delete. The backup the iPod again. It does not effect the iPod.
iOS: Troubleshooting backup issues in iTunes -
I can't access iCloud, i keep getting a message to try again later. This is the first time i have tried to log into icloud. I know my account is working, i want to access it from my macbook. I think its looking for my old icloud email, what to do? I have a working apple id, i dont understand, could it be linked to an old account iD?
Hi smccarrison,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting signing into iCloud:
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
All the best,
Jeremy -
I heard about the iPod Nano recall over fire risk, I entered my info online and it said that I was eligible, but since early December I have not heard anything more from itunes/apple. In which time someone I know has sent off theirs and received their replacement nano already. Is there an email address I can email to request info? Would be much appreciated! Thank-you.
use the info you got in the email and check your repair status on apple's website
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I'm trying to install CS2 on a mac OS X version 10.9.4. When I try to open the installer file I get a message "You can't open the application Adobe Installer because PowerPC applications are no longer supported. Does anyone know what I should do?
It means what it says - it's not compatible with modern Macs. You need to buy a current version.
Mylenium -
I have always used microsoft word, we just bought a mac, what program should I now use?
I have always used microsoft word, we just bought a mac, what program should I now use?
You can use Microsoft Office for Mac, one of the free Office clones such as LibreOffice or Apple's iWork suite of apps. The iWork apps - Keynote (presentation), Pages (word processing & page layout) & Numbers (spreadsheet) are available individually from the Mac App Store. There are also versions for iOS available separately. And, coming this fall, iWork for iCloud.
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I have purchased iPhone 3g device from my friend, I connected it to the iTunes to upgrade from 3.1 to 6.0 as many softwares were not being installed as iOS was not up to date. I upgraded but now I can not activate my device. What I should do now??? i am really feeling difficulty because i have been disconnected from the network.
I am from Pakistan.The 3G cannot be updated to iOS6, it can only go to iOS 4.2.1.
Activation issues are generally the result of the device being hacked or jailbroken. -
I have Microsoft Office 2004 on my MacBook (2.4 GHz Intel Core 2 Duo). It is currently up to date with Microsoft updates. I am running Mac OS 10.6.8. I just updated my Mac software with "Security Update 2012-001". I am now unable to print (Epson NX510 printer) from Excel or Word. When I click on the Print menu item in Excel, there is a flash in the background like it is trying to open the print window, but nothing else. I am able to print from other programs like TextEdit, Mail or KakeidaGraph. As far as I know I have the latest Epson print driver.
Also, I am also unable to open an existing Excel or Word file from the open menu - both programs lock up and do not respond. I have to force quit. After I restart Excel or Word I can open an existing file by double clicking on the file, but if I again try to open another file from the open menu, Excel or Word lock up.
Any similar problems?Howdy,
Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.
I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.
You might wish to read:
http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012
If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".
Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.
Time Machine restore: http://support.apple.com/kb/ht1427
If you are restoring a backup made by a Mac to the same Mac
With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.
If you can't easily restore from a backup, you can instead do the following:
- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.
- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)
- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers
- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.
Links for 10.6.8 Update Combo v1.1:
http://support.apple.com/kb/DL1399
or the link to directly download this 1.09GB combo updater:
http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
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