HT1338 My macbook pro will not download or update software. The computer restarts without an update. How do I fix this?

My macbook pro will not download or update software. The computer restarts without an update. How do I fix this?

Hello, which exact update is this? Which OSX version?

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TS2986 New MacBook Pro will not download Mountain Lion. The App store simply has a dead download button. Any help?

New MacBook Pro will not download Mountain Lion. The App store simply has a dead download button. Any help?

If it's new, read. http://www.apple.com/osx/uptodate

My macbook pro will not boot. It gets the grey screen with the apple until the bar is half way across and then shuts down. The only screen I can get to is in safe mode and I don't know what to do with that

my macbook pro will not boot. It gets the grey screen with the apple until the bar is half way across and then shuts down. The only screen I can get to is in safe mode and I don't know what to do with that

Mac OS X: Gray screen appears during startup - Apple Support

MacBook pro will not boot. I get the gray screen, an apple icon and spinning wheel. Tried to start in safe mode but get the same screen. The only thing different was that I loaded the zedge sync app yesterday. Now getting this problem.

Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.

Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions.

My iPod 32mg will not hold a charge. It's 2 years old. How can I fix this?

My iPod 32mg will not hold a charge. It's 2 years old. How can I fix this?

Apple will exchange the iPod for $79
A third-party place like the following is less expensive:
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace it yourself.
iPod Touch Repair – iFixit

When buying on line my macbook pro will not let me go to the payment page of the web site

When purchasing goods over the internet my MacBook Pro will not allow me to go beyond the payment page therefore I am unable to complete my purchase. If I use a Windows operated PC in the same household I do not have this problem.
Are there any security settings on my MacBook preventing me going any further?
Les

Your MBP will let you do everything. What you haven't told us is what browser, what prompt comes up when you select pay, and does this happen on every web site you buy stuff on.

My new macbook pro will not download Mavericks, says it does not meet system requirements. Help!

Mavericks will not download on new macbook pro. says it does not meet system requirements. What?
Thank you! Sales associate said it needed to be downloaded. I am new to Macbook. Thanks again!

It already has Mavericks installed on it. There's nothing to download.

HT1338 my macbook pro will not boot up

my macbook pro seems to be dead! No bong at start up. I can hear the opitical drive start up briefly, then nothing: the only sign of life is the tiny white light on the open button at the front of the machine. tried safe boot, tried zapping PRAM, etc. etc. runing out of ideas. also has cd in drive that doesn't act like its wants to come out!

You can hold hte trackpad button down while booting, this should eject the stuck disk.
Far as your other hardware problems, see the first few steps here
Step by Step to fix your Mac
especially the SMC reset and checking the Magsafe links, let the machine power up overnight and see if it works.
Good luck.

My MacBook Pro will not download the new OS Mountain Lion...help

I've tried several times to download the Mountain Lion OS, and each time i'm getting a message "Product Cannot be Downloaded" and I click the retry button to no avail. Please help!

Thanks for the link! I've sent a message detailing my problem and we'll see what happens!!!
J

HT1338 My macbook pro is not recognising or connecting to the personal internet hotspot on my Iphone 4. How do I rectify. Was working fine yesterday.

Since yesterday my macbook wont accept or connect to my personal hotspot on my I phone 4s. Any suggestions fellow applemeisters?

Problem resolved
I was unable to use iPhone 4 ios 6.o.1 as a WIFI Verizon cellular hotspot to give my with my Macbook PRO OSX 10.6.8 internet access
In the past I was able to do so but this function quit working several months ago. I blamed it on either defective hardware or IOS 6 upgrades.
My iphone showed an active hotspot and connection but I was not showing a connection on my Macbook. I was getting an error on my Macbook saying bluetooth was not active on the device.
As a result I was not able to tether my Macbook to my iPhone hotspot through bluetooth or via USB
After MANY MANY hours researching I found an idea for the solution in the website below by Girl.luvzer.Mac
http://chimac.net/2010/10/21/your-connection-failed-because-the-communication-de vice-is-unavailable-make-sure-its-connected-to-your-computer-and-try-reconnectin g/
My instructions are below:
Go to Macbook System Preferences>Network . At the top of this window, it probably will say Location:Automatic. Click that drop-down box and choose “Edit Locations”. Click on the +, and create and select a new location. You do not need to name the location you create.
This was the key for me to get my iPhone hotspot bluetooth and tethering working with my Macbook
Some other notes:
Your cellphone provider needs to enable hotspot capability on your cellphone service
Your iPhone settings will need to have both bluetooth and cellular hotspot turned on
You will have to pair your iPhone and Macbook
Go to ...Settings/ Network/Bluetooth
   Click the ON and Discoverable boxes
   If your iphone is already shown in the box on the left press the - button to remove it
   Click sharing setup to pair your Macbook with your iPhone
In your Macbook ...Settings / Network
Turn off Airport
   Select Bluetooth Pan and use the connect button to connect to your iPhone
   It will take a moment for the connection to complete
Once you have done that your iPhone should provide your Macbook a wired USB or a Bluetooth hotspot!!!
Good luck, I hope this works for you as well
This was submitted via my Macbook through my newly fixed iPhone hotspot ;-)

My MacBook Pro will not charge, even after resetting the SMC.

My MBP will not charge. It's only a little less than 2 years old. I've reset the SMC and even an employee at the genius bar has, it still isn't charging. When I plug in the cord, my battery remains at 13% with a plug icon inside the battery. When I click on the battery, it says "Battery Not Charging" in gray.
This is my battery information:
Battery Information:
Model Information:
Serial Number:          9G1300072D3MA
Manufacturer:          DP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          201
Hardware Revision:          2
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          685
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5448
Health Information:
Cycle Count:          336
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11099
Please help!!

When I plug in the cord, my battery remains at 13% with a plug icon inside the battery.
Try Troubleshooting MagSafe adapters
And try a different electrical outlet.

Updates will not download anymore even though the computer meets all the requirements and it goes into and endless loop of connecting to the server, why?

Firefox used to update automatically as it's set-up to do. Now it shows an update for security and asks to download it. Then it won't download it. The box shows a bar that continually shows that it's in motion and the message says that it's trying to connect to the server but it never does. I checked the system requirements for the download and it has the requirements. Your help information doesn't give an answer for this problem. I would need to talk to someone who can help. Is that at all possible? Thanks, chezo7

You '''can not''' download version 8.0.x, the latest for your PPC MAC is the 3.6.24 version.
Firefox 4 versions and later do not run on a PowerPC Mac. Firefox 4 and later require at least OS X 10.5 and an Intel Mac.
http://www.mozilla.org/en-US/firefox/8.0/system-requirements/
3.6.24 version you can download from here:
http://www.mozilla.org/en-US/firefox/all-older.html
by the way a group of Mac users have created their own Community Build from the "Firefox 4+" versions.
TenFourFox for PPC's running Mac 10.4.11 & 10.5.8 .
http://www.floodgap.com/software/tenfourfox/
http://tenfourfox.blogspot.com/
also see:
http://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

After upgrading recently I got this message: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." The music/video files are still on my MacBook Pro. Is it because I'm still on 10.5.8? How do I fix this?

For your reference I’m using a MacBook Pro running 10.5.8. Several weeks ago on a Monday I received an upgrade for iTunes. When Tuesday arrived I attempted to log in so that I could download the latest freebie song(s). I was met w/this message: “The file ‘iTunes Library.itl’ cannot be read because it was created by a newer version of iTunes.”
The music/video files are still on my Mac (I’ve verified that via Searchlight), but I’m unable to open the program. Since I know that 10.5.8 is rapidly becoming prehistoric, could it be that the newest iTunes isn’t compatible w/this particular OS? I’d like to switch up, but understand that the newest OS won’t work on a Mac of this vintage (6 years old). In addition, my Adobe products (all CS2) won’t work w/anything newer than 10.5.8, so I’m reluctant to go to a newer OS (I just can’t afford the Adobe upgrade $$$ @ this point).
Is there any way to get a download of an “old” iTunes version? If there were, I’d simply refuse any future upgrades until my personal economy allows me to stop working as if it were 2006. Please advise, somebody!

I don't know how you received an upgrade for iTunes. You make it sound like it was sent to you. At most your computer will tell you of a new version and you tell it to download it and install it. However, a computer will not do this for a version which is incompatible. iTunes 10.7 came out a few weeks ago but your computer would not notify you and even if it did, 10.7 would refuse to install on your computer. So this part isn't making a lot of sense.
Two ways to get the 'newer version' message. One is to open your library on a computer running a newer version, and then try to open it with an older version. Usually happens when the library is on an external and used with multiple computers. The second way is if you have multiple versions of itunes installed on your computer.
The newest (and likely the last) iTunes for OSX 10.5.8 is iTunes 10.6.3 which has been out for quite a while.
iTunes 10.6.3.25 - http://support.apple.com/kb/DL1575

Firefox will not continue to load unless I keep my cursor moving. How do I fix this?

Firefox will not continue to load any request I have unless I keep my cursor moving. If I stop moving my cursor, it will stop loading my request until I move the cursor again. How do I fix please?

i think the best option at the moment is to use the firefox 31 esr version: https://www.mozilla.org/en-US/firefox/organizations/all/

HT4718 I recently upgrade my OS and now my MacBook Pro will not boot up

I recently upgrade my OS and now my MacBook Pro will not boot up

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

HT1338 My macbook pro will not download or update software. The computer restarts without an update. How do I fix this?

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