HT1339 I have an Ipod nano 5th Gen and the screen has been completely white for quite a while now. The music still plays and you can here the scrolling noise. It doesn't show anything on screen. I've tried everything on apple website to fix it but nothing

Hello,
My Ipod nano 5th Generation has gone to a white screen. I shows absolutely nothing. When I charge it it does not show the battery charge status. When I reset it I never see the apple logo. When it is on though I can still listen to music and it scrolls through the menus. Can you tell me what is wrong and how do I fix it?

If you have not taken the iPod apart, Apple will exchange it for a refurbished one for $99. You can do it an an Apple store
- Make an appointment at the Genius Bar of an Apple store.
  Apple Retail Store - Genius Bar
Or sent it to Apple

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    Can you play the song in iTunes?
    If you can't the song file is probably corrupt and needs to be replaced.

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    Hey 9Cre114,
    I would try out restoring your iPod nano, that might resolve the issue. Restoring erases the iPod's disk and restores iPod to its original factory condition. You can read about how to do so here:
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    http://support.apple.com/kb/HT1339
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    I just received this iPod from a friend and iTuneswill not detect it after I connect it using the cables. All it does is charge the iPod.

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    What happens if you try to reset the device with it still connected to the PC?
    How to reset iPod
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    Have you carefully worked through each and every single suggestion in this Apple support document?
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  • I have my ipod nano 5th generation and when i plugged it to my computer it is recognized but i cant do anything. On the ipod all i can see is a black screen with the apple sign! How can i fix this?

    I have my ipod nano 5th generation and when i plugged to my computer it is recognized but i cant do anything. On the ipod all i can see is a blackscreen with the apple sign! How can i fix this?

    Howdy Lumagofe,
    I was thinking that you may need to reset the iPod Nano, outlined here How to reset iPod http://support.apple.com/kb/ht1320.
    Press and hold the Sleep/Wake button and Volume Down button simultaneously for at least eight seconds or until the Apple logo appears. You may need to repeat this step.
    If the above step did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.
    If that doesn't quite get the iPod going again, then it will need to be restored. Use this article to help with that Restoring iPod to factory settings http://support.apple.com/kb/ht1339.
    All the very best,
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  • Have a ipod nano 5th gen., keep getting error message 13019!!!

    I have an ipod nano, 5th gen. Yesterday when I tried to sync music I received error code 13019. I tried unsyncing music, resyncing,...finally ended up restoring, resetting..nothing worked. All updates are current on itunes and ipod. This has never happened. There is no voice memos options on playlist either. Please help!

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  • HT1373 I bought an ipod nano 5th gen and it came with 900 songs on it. How can i retain the music before i authorize this unit to my itunes account? It says it will erase all content once I sync with my imac7. Is there anyway to keep the music??? please h

    I bought a used ipod nano 5th gen and it came with 900 songs on it. How can i transfer, sync, and retain the music before i authorize this unit to my itunes account? It says it will erase all content once I sync with my imac7. Is there anyway to keep the music??? please help!!
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    The music does not belong to you.  You have no legal right to it and there is no way to keep it.
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  • HT1386 I have a ipod nano older version and I can't sync my music to the iTunes site to change or delete or add anything to it? What can I do? The iPod works fine and I use when I am at the gym.

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  • Itunes doesn't appear Ipod nano 5th gen and Iphone 3G

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  • I just bought an Ipod nano 5th gen and when i plug it in to my computer it notices it but it wont show up on my itunes i would like to know how to get to do so?

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  • I have a iPod nano 5th generation and there's a song I'm trying to play, but each time I click it from artist it just shows the songs name again. And when I try to click the song from the song list it just skips. How can I fix this?

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    Can you play the song in iTunes?
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  • I have a ipod nano 4th gen. and it wont connect to my computer at all and I tryed to reset it but its been 10 minutes and iit wont go back to normal. It is charging fine when I use the wall plug. I need help!

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  • Ok i have an ipod nano 4th gen and it will not restore and a freaking a error message "1413" keeps coming up and making me mad. Any help out there??

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    http://support.apple.com/kb/TS1372

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