HT1349 hi, i am trying to enable my sons disabled ipod touch after he changed the passcode and forgot about it. I can get it into dfu mode but when im trying to restore it using itunes it keeps tripping out with an error message saying could not be restor

hi
my son has disabled his ipod touch and has forgotton the pass code, i have followed all the websites and got it into dfu mode but when itunes is restoring it back to its factory settings it is telling me that there are about 35 hours to go and then an error message comes up saying a problem with uploading and that my network isnt working (which is wrong) and to try again......donr this about 10 times now and everytime get the same error message......any help would be much appreciated
cheers
Paul

Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

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TS3694 what to do when the error message says could not be restored because the firmware file is not compatible

what to do when a error message says could not be restored because the firmware file is not compatible

Were you updating/restrore via the Restore/update button in iTunes?
Try deleting the existing ufirware file and try again
It is located here:
IPSW file location for Mac and Windows

Iphone 3gs shows activation required, hocked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?

iphone 3gs shows activation required, hooked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?

Instructions to get the phone back working temporary.. till there is a real fix.
1. turn off the phone
2. fire up iTunes
3. press and hold the home button, plug in the cable, hold till you get to see the recovery mode
4. iTunes will the allow to choose restore the phone back to 5.0.1 ( no other choice)
5. iTunes will then ask you to choose which previous backup to would like to recover.
(note: please do not reboot your phone unless necessary, i realize at times after reboot, it goes back to sq1)

I purchased an unlocked iPhone4 last month. Everything was fine till yesterday. Today morning when I tried to check mail, i suddenly got an error message saying " Could not activate cellular data network: you are not subscribed to a cellular data service"

I purchased an unlocked iPhone4 last month. Everything was fine till yesterday. Today morning when I tried to check mail, i suddenly got an error message saying " Could not activate cellular data network: you are not subscribed to a cellular data service", when I checked on my network settings i was not able to find the cellular data network tab ( where we use to input APN manually). i even tried to restore my iPhone to its factory settings, Still it remains the same. i cant able to connect to Internet using cellular data. help me...Plz..

Where did you purchase it from? There are lots of iPhones sold as "unlocked" which are carrier locked phones that were hacked and are not officially unlocked. These phones are subject to re-locking to the original carrier, particularly when updated.

My ipod won't sync and it keeps coming up with an error message saying "internal error" or it tries to get me to restore from a backup. All of my music and movies have been wiped from my ipod and the apps don't work. The backups don't work either. help.

I plugged my ipod touch into my computer to sync it and it came up with an error message saying that it encoutered an internal error and it refused to sync.
I then unplugged it and plugged it back in and this time it told me that I needed to restore from a backup or set it up as a new ipod. I tried to restore from a backup but it came up with the error message "Backup session failed" every time. I then looked on my ipod and all of my music and movies are gone though it still says that they are on the ipod in itunes. I decided to use the restore function and let that finish. After restoring it still doesn't allow me to sync or back up and The music and movies can still not be seen. I am currently attempting to copy the music and movies to my ipod though this did not work with my apps as they transfered but when I attempted to open them they just crash... If someone could please help me it would be great. It is driving me crazy.

If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups

HT201263 my ipod touch is disabled from too many wrong passcodes and i been trying to get it into recovery mode but when i hold down the home button it wont turn off. my power button on top is broke so that wont work..is there any other way?

my ipod touch power button is pushed in and wont let me turn it off. i unplugged my usb and tried to go into recovery mode but it just wont do anything..just keeps saying ipod disabled connect to itunes.but it wont even open cause its locked.how can i fix this

- Try placing the iPod in recovery mode using this program and then restore
RecBoot: Easy Way to Put iPhone into Recovery Mode
- Next let the battery fully drain. After charging for an least an hour try the above again.

TS1424 when i try restore my iphone 3G, 8GiG, i get an error message, " iphone could not be restored, error 1015"

hello:
i have an ATT sim card in the phone, then i get this error message, Error 1015

I got the same error as well, and what people say to me is that error 1015 is most likely caused when you have your phone hacked/unlocked unauthorized in other words like jail breaking or trying to downgrade or upgrade with means OTHER THAN or not through upgrading through itunes or however appple authorized procedure

I am trying to install itunes 10 but error messages saying could not update the environment variable PATH and CLASSPATH appear. how can i fix this?

this is really frustrating ive been googling for hours trying to find the solution! any help would be greatly appreciated. I have windows 7 and the newest gen ipod nano

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

TS3694 My phone keeps freezing, the apple sign appears on the screen and then it freezes again and repeats itself.. has anyone had this before? it's also not letting me restore it from iTunes, it keeps coming up with error (9) or error (14).. help?

My phone keeps freezing, the apple sign appears on the screen and then it freezes again and repeats itself.. has anyone had this before? if so, what is it? & it's also not letting me restore it from iTunes, it keeps coming up with error (9) or error (14).. help?

Hi there Holly N,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
-Griff W.

HT1339 My ipod won't restore. It keeps coming up with an error message.

My ipod won't restore. It keeps coming up with an error message. that says "The iPod '_____' cannot be restored because it contains files that are in use by another application." How do I fix this?
The only thing that's open is my itunes, so i don't see how anything on my iPod can be in use by another application.
It also does this when I try to eject it, so I end up having to just unplug it instead of ejecting it, which I know is not good.
And if it matters, sometimes I plug in my iPod and it doesn't register on either the iPod or in iTunes that my iPod is plugged in, so sometimes I have to re-plug it in. And my iPod these days will continue to say that it's syncing even though iTunes will say it's finished.
Please help me!

Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod.

I am trying to sync my new MacBook Air iCal with my iMac calendar. I can get it to sync if my iMac is set to MobileMe calendar, but I cannot get rid of iCal which keeps coming up with an error message.

I am trying to sync my new MacBook Air iCal with my iMac calendar. It will synce with MobileMe calendar on the iMac, but I can't get rid of iCal on the iMac and this one keeps coming up with an error message.

About the only thing you can try is using the Online Internet Recovery system to reinstall Lion on your Mac over the top of the current install. that will reset all system files and should not touch your personal files or the apps you have installed.
Or iof you have a recent Time Machine backup use that to restore your Mac to that point in time.

HT201210 im trying to restore my iphone 4 but getting error message as could not be contacted or temporarily unavailable plz help

im trying to restore my iphone 4 but getting error message as could not be contacted or temporarily unavailable plz help

Hey santhosh.pv,
We have a few articles that can help troubleshoot the alert message in iTunes you see when you are trying to restore your iPhone 4. You can resolve many restore issues using the troubleshooting steps documented here:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
The next article is the companion of the more general article above. Follow the above article first. If, after following that article, the issue persists, continue with this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Cheers,
David

I am trying to set up my new iphone 4s, but when i try to log into itunes it keeps coming up with server error. What do i do?

I am trying to set up my new iphone 4s, but when i try to log into itunes it keeps coming up with server error. What do i do?
<Edited by host>

Some free advice. If your son is 8 years old, put him on your account, and set parental controls so that he cannot accidentally run up giant charges within the games.
If your son is 25 years old, get him his own AppleID and make him responsible for his own bills.
In between ... use your judgement.

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build"

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?

I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.

My iphone 3gs is in dfu mode, but when i plug it into my laptop to restore it, my phone won't show up in itunes at all. what do i do???? please help, it would be very much appreciated :)

my iphone 3gs is in dfu mode, but when i plug it into my laptop to restore it, my phone won't show up in itunes at all. what do i do???? please help, it would be very much appreciated

Follow the steps here VERY CAREFULLY: http://support.apple.com/kb/HT1808

HT1349 hi, i am trying to enable my sons disabled ipod touch after he changed the passcode and forgot about it. I can get it into dfu mode but when im trying to restore it using itunes it keeps tripping out with an error message saying could not be restor

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