HT1369 Microsoft Windows 8 x64 Home Premium Edition (Build 9200) Acer Aspire V5-552 iTunes 11.1.4.62 QuickTime 7.7.4 FairPlay 2.5.16 Apple Application Support 3.0 iPod Updater Library 11.1f5 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 7.1.

unable to contact my iphone or ipad to itunes
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Acer Aspire V5-552
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 009DB88803B66C30
Current user is not an administrator.
The current local date and time is 2014-01-24 20:53:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper 11.1.4.62 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone or iPad found.

i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please?

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    iPod Updater Library 10.0d2
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    Description:          Microsoft Virtual WiFi Miniport Adapter #2
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    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
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    DHCP Server:
    Lease Obtained:          Thu Jan 01 07:00:00 1970
    Lease Expires:          Thu Jan 01 07:00:00 1970
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    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.1.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.1.1
    Lease Obtained:          Wed Sep 26 15:09:47 2012
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    DNS Servers:          192.168.1.1
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    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
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    Lease Expires:          Thu Jan 01 07:00:00 1970
    DNS Servers:
    Adapter Name:          {70E7745B-22AB-41A8-A36B-393DCE93A39A}
    Description:          Atheros AR8152 PCI-E Fast Ethernet Controller
    IP Address:          192.168.1.4
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.1.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.1.1
    Lease Obtained:          Wed Sep 26 15:09:33 2012
    Lease Expires:          Sat Sep 29 15:09:33 2012
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    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
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    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
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    i cant access to itunes store
    Can you walk us through what happens when you try to connect to the Store, please?

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    <Edited By Host>

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      Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Sony Corporation VGN-NS20E_P
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0012ACE4032C3EC8
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    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
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    Lease Expires: Sat May 26 19:10:41 2012
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    Lease Expires: Thu Jan 01 00:00:00 1970
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    iTunesHelper 10.6.1.7 is currently running.
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    Hello, VvioletT. 
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    FairPlay 1.11.16
    Apple Application Support 1.5
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    VoiceOver Kit 1.4 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
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    Apple Mobile Device Driver 1.55.0.0
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    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
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    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.1.1
    Lease Obtained:    Sun May 15 20:23:07 2011
    Lease Expires:    Mon May 16 20:23:07 2011
    DNS Servers:    192.168.1.1
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    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 18:00:00 1969
    Lease Expires:    Wed Dec 31 18:00:00 1969
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    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
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    TLS 1.0 Support:    Enabled
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    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
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    Windows Firewall is on.
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    We'd better check on that, kris. If you enable iTunes in your Windows firewall, does that help with your connection? See the following document for instructions:
    How to enable iTunes in the Windows XP Firewall
    EDIT: Drat ... gave you the link to the wrong document. Try this one instead for your Vista:
    How to enable iTunes in the Windows Vista and Windows 7 Firewall
    Message was edited by: b noir

  • TS1814 Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

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    Gateway GT5464
    iTunes 10.7.0.21
    QuickTime 7.7.2
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 1.0.6.2 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0027AD8C09AA48C0
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    The current local date and time is 2013-11-23 13:55:29.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel Corporation, Intel(R) 82945G Express Chipset Family
    **** External Plug-ins Information ****
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    Genius ID: 12c6ce1e6c8749bf21c4b93f896a44e8
    iPodService 10.7.0.21 is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
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    Network Adapter Information
    Adapter Name: {646A3344-F31F-4EE7-993F-DE95A709D38D}
    Description: Intel(R) PRO/100 VE Network Connection
    IP Address: 192.168.0.15
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Sat Nov 23 13:31:28 2013
    Lease Expires: Sat Nov 23 14:31:28 2013
    DNS Servers: 209.18.47.61
    209.18.47.62
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-09-11 23:36:26.

    Hello tatyana9196,
    We've an article that provides a whole host of information and steps that can help restore your connection to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601), Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)

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    Packard Bell EASYNOTE_NJ65
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 002CB4E8010404B0
    Current user is not an administrator.
    The current local date and time is 2011-07-01 16:46:41.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce G 105M    
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {98B9E48A-184C-4637-8D58-A8899938E119}
    Description:            Intel(R) WiFi Link 5100 AGN
    IP Address:             192.168.0.102
    Subnet Mask:          255.255.255.0
    Default Gateway:    192.168.0.1
    DHCP Enabled:      Yes
    DHCP Server:         192.168.0.1
    Lease Obtained:     Fri Jul 01 16:29:09 2011
    Lease Expires:       Mon Jun 28 16:29:09 2021
    DNS Servers:         192.168.0.1
    Adapter Name:        {D5E098AE-F183-4F39-8FA6-1B6CC9B289AC}
    Description:            Broadcom NetLink (TM) Gigabit Ethernet
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 04:00:00 1970
    Lease Expires:       Thu Jan 01 04:00:00 1970
    DNS Servers:        
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    SSL 3.0 Support:     Enabled
    TLS 1.0 Support:     Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-06-10 23:07:49.
    **** Device Connectivity Tests ****
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH9 Family USB Universal Host Controller - 2934.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2935.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2936.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2937.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2938.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2939.  Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A.  Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    Tried to edit my post but I didn't see a way to edit.
    Additional information: Diagnostics did not list any DNS servers, but the computer is connected to the internet and does not experience any connectivity problems other than with iTunes.

  • Apple mobile device DRIVER does not load/ is not installed

    this is what my itunes diagonstic says concerning connectivity tests
    Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
    Hewlett-Packard HP Pavilion dv2700 Notebook PC
    iTunes 8.1.1.10
    QuickTime 7.6
    FairPlay 1.3.6
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    *Apple Mobile Device 2.4.1.7*
    *Apple Mobile Device Driver not found.*
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 88107370E6DED672
    Current user is not an administrator.
    The current local date and time is 2009-05-16 00:21:13.
    iTunes is not running in safe mode.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** iPod/iPhone Connectivity Tests **
    iPodService 8.1.1.10 is currently running.
    iTunesHelper 8.1.1.10 is currently running.
    Apple Mobile Device service 2.12.36.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    Fifth Generation iPod (iPod with video) running firmware version 1.3
    Serial Number:
    i found it out that the apple mobile device is running yet there is no driver that is loading so that it can recognize my iphone
    any suggestions on how to get the computer automatically to search the driver in the system32/drivers folder?
    i already tried downloading the driver and copying into the folder and doing restart
    i've also tried to reinstalling itunes and i used winrar to extract the applemobiledevice support and repaired but it didn't do anything
    are there any other suggestions?

    Sorry, I should have qualified that: in the past I have given dump/debug/log details to people in the 'Windows' world to try to solve problems that I've thought have needed immense details to resolve but since owning a Mac I have discovered that if I am thinking at that level of detail then I have lost the real plot and my pulling back and looking at things simply again has been an eye-opener, hence my suggestion in response to your question to simply 'get a Mac'.
    Part of the 'issue' with Windows seems to be its varieties and variants (Windows 7 x64 Ultimate Edition (Build 7100), for example) and the range of various and variable hardware on which it can run, too often with random and non-deterministic results, not to mention the almost limitless and unnecessary combinations of user-configuration options and requirements!
    Seriously, get a Mac if you are into the Apple world, even on the periphery, if you want an easier life (in my experience).
    Good luck with your 'issue'.

  • Can some one help me with diagnostic test result " apple mobile device driver not found"?

    I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone.  I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?.  iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
    when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
    I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    System manufacturer System Product Name
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0013AC2C08548378
    Current user is an administrator.
    The current local date and time is 2012-06-28 15:23:45.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel(R) G41 Express Chipset
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
    Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
    IP Address:             192.168.1.3
    Subnet Mask:          255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:      Yes
    DHCP Server:         192.168.1.1
    Lease Obtained:     Thu Jun 28 15:17:19 2012
    Lease Expires:       Fri Jun 29 03:17:19 2012
    DNS Servers:         192.168.1.1
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    iTunes has never successfully accessed the iTunes Store.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    G: Optiarc DVD RW AD-7220A, Rev 1.01
    Drive is empty.
    **** Device Connectivity Tests ****
    iPodService 10.6.3.25 is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8.  Device is working properly.
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9.  Device is working properly.
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA.  Device is working properly.
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB.  Device is working properly.
    Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
    This is my post:
    https://discussions.apple.com/thread/4063223
    Please, we need your help.

  • Apple Mobile Device Driver not found. ...

    Nor Itunes neither my PC can view my Iphone, what is more, it is completely discharged.. Here's the diagnostics...
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver not found.
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0012B2100AAF8C28
    Current user is not an administrator.
    The current local date and time is 2011-06-30 20:40:04.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce GT 220M  
    **** External Plug-ins Information ****
    Plug-in Name:          MiniLyrics Visualizer
    Plug-in Loaded:          Yes
    Plug-in Version:          0.8
    Plug-in File Version:          Unknown
    Plug-in Path:          C:\Program Files\iTunes\Plug-ins\iTunesMinilyrics.dll
    Plug-in Name:          Last.fm AudioScrobbler
    Plug-in Loaded:          Yes
    Plug-in Version:          1.0.4
    Plug-in File Version:          3.0.4.0
    Plug-in Path:          C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
    Genius ID: 46b8dbeb48d2ea73f185160d9ef3debd
    **** Device Connectivity Tests ****
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Note: I simply unnistalled all apple programms, when my Iphone had errors, and installed the newer version... Maybe it is the reason why my Iphone is not being seen...

    I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
    This is my post:
    https://discussions.apple.com/thread/4063223
    Please, we need your help.

  • Unable to install Itunes 10.1 or 10.1.1  -Apple Mobile Device USB Driver

    Unable to install Itunes 10.1 or 10.1.1 and have it sucesfully install the Apple Mobile Device USB Driver. It keeps coming up with an error that the driver is unsigned or disappears completely from device manager.
    I have tried full uninstall including cleaning registry keys and file system. If I uninstall and re-install 9.2.1 usb driver works perfectly and I have no issues synching with phone or seeing the phone in Itunes.
    I have tried repair installs, updating the drivers by pointing to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    I have tried removing all USB devices and having them reinstall from Windows after a reboot. Nothing seems to work.
    I just got a new IPAD and cannot use it because I cannot install 10.1 at least to have it connect. It came with IOS 4.2.1 on it.

    I also encountered the same problem.
    and yes, I uninstalled and reinstalled itunes 10.1.1 bla bla blahhh....
    Same issue!!! itunes cannot open cuz the mobile device support not started etc..
    but when reinstalled prior itunes version 9.2 its gone
    and issue fixed.
    i can sync my 3G.
    but not my 4G. it says you need to upgrade to 10.1 or above
    spending the whole night to fix the problem which never occured b4
    i finally find out one thing.
    pl keep in mind im not a computer exprt
    i tried this and it worked, i don know what fixed it, bt it works
    try this at your own risk. some comp genius will tell us weather this way is right or not.
    ok. lets start...
    in your desktop make a new folder. name it Kmh_\CoreFP
    try uninstalling the newer version 10.1
    only the itunes not other mobile div suprt, application suprt etc.
    dont mind the following order:http://support.apple.com/kb/HT1923
    and reinstall itunes 9.2
    go to C:\Program Files\Common Files\Apple
    you wil find a folder named "CoreFP"
    copy it and paste to Kmh_\CoreFP
    uninstall itunes 9.2
    and reinstall itunes 10.1 again
    go to C:\Program Files\Common Files\Apple
    you wil find folder named "CoreFP"
    find the difference in properties comparing the one u stored in Kmh_\CoreFP
    ok delete it and replace it with the one we stored stored in Kmh_\CoreFP
    restart the computer and start itunes now
    what happens?
    best of luck.
    -Kmhm63
    reinstall the newer version 10.1
    I would suggest that you revert back to prior working version until Apple comes out with an update that fixes what 10.1.1 broke.

  • Apple Mobile Device USB Driver, failed install on WIN7 PC

    I have a PC with Windows 7 OS 64 bit. Loaded iTunes software on PC. Trying to sync iPhone 3G. Error message: Apple Mobile Device USB driver will not install. Yes, I have internet connectivity and automatic updates are enabled. Thoughts?

    Sorry, I'm confused. What do you mean by “leaving all other USB devices disconnected”? Does that include my mouse, keyboard, etc? And does that mean I uninstall those things in the device manager?

  • ITunes install fail -  Apple Mobile Device Support not installing - Windows 8

    So I have a Windows 8 Pro system, and I've had to reinstall iTunes. Anyway I've been completely unable to do so. It simply either gets an error and does not install (where does itunes store its installer log files so I can see whats happening?) at all or it gets to the part where its starting up services and it fails when its trying to install and start the Apple Mobile Device Support service and so when I start iTunes I get an error message like this one:
    "This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes"
    I've tried several times to uninstall and manually delete all the files related to itunes, but this has made no impact.
    I have no idea what to do. Reinstalling my OS and all the apps just to get iTunes back really isn't something i want to do.

    All sorted now.  Sorry b noir, but I cannot remember the error.  What I did was use the idea from another thread to copy the necessary files from one computer to another.  Fortunately I have a laptop on 8 so updated iTunes and coppied all the files from the /Program Files (x86)/Common Files/Apple/Mobile Device Support.  I then downloaded 2 programs to make the necessary registry entries.  This did not fully work so I searched the laptop registry for the version number of Mobile Device Support and then put it into the same desktop registry key.  This worked as I was now at the correct version.

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