HT1386 I have a new iPhone and want to purchase a ringtone on iTunes. It keeps asking for answers to a question that I did not set up and don't have the answer for. How do I get pass this dilemma?

I have a new iphone and want to purchase ringtones from itunes. Itunes is asking answers for security questions I did not set up and I can't answer them. How do I get past this to be able to purchase. I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

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Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?

If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Cannot get into iPad, it keeps wanting me to sign in using old email that does not exist, and for a password that she does not remember, so I am unable to change password. How do I get around this?

Cannot get into old iPad, it keeps wanting me to sign in using old email id that does not exist, and for a password that she does not remember, so I am unable to change password. How do I get around this?

With iOS 7 Activation lock you can't.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
 Cheers, Tom

Everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?

everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?

Hi Khuram1981 - thank you thank you thank you! All sorted! dont suppose you know how to fix another problem I have??? for weeks now, since updating to ios5 I think, for some reason every time I have tried to log onto app store it says CANNOT CONNECT TO ITUNES STORE. It's nothing to do with my computer, and I've been to the Geniius bar but they couldnt help and nothing I seem to do lets me update my Apps and even worse, I cant even buy any more. Any suggestions?
Again thank you SO much for helping with other problem = a real relief.
Chatterwind xx

HT204053 I created a new apple id because the previous one no longer exists as email (domain had to be cancelled). I keep seeing the old one pop up in my iPhone for which I don't remember the password. How can I get rid of it???

I created a new apple id because the previous one no longer exists as an email (domain had to be cancelled). I keep seeing the old one pop up in my iPhone for which I don't remember the password. How can I get rid of it??? Or how can I reset the password if the email doesn't exist??? I also tried answering a question (my date of birth) but it says it's wrong.
I'm really frustrated with the apple id!!!
Frustrated!!!

In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
Thanks for your help.

I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password. HOw can I get them authorized to my new email address and password?

I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password. How can I get these tunes transferred to my new email address and password?

In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
Thanks for your help.

I am a serviceman deployed to East Africa, and I bought an itunes gift card but cannot use it to purchase anything because itunes sends me to the billing page for a credit card but I only want to use the gift card, how do I get pass that?

Hello, deployed an want to use an itunes gift card after I put in the number to use it and purchase music itunes continues to take me back to the credit card billing page. I only want to use the gift card, how to I get pass the credit card billing page. Also as soon attempt to put in my new credit card number it immediately times out can this be associated to where I'm located?

Go to your account on your computer and set the credit card to none. This will allow you to use the gift card.

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

Can't you try the email option instead?

If I have forgotten my security questions and am not given the option to send them to an alternate email address because I didn't have one set up at the time, how can I get passed this point? I'm sure I'm blocked out at this time from trying.

I cannot remember my security questions and I am not given the option to send to an alternate email address because I didn't have one set up at the time. How can I get past this point?

See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact

I just updated my iphone4, it reset to original settings and I cannot get it passed my birtday. It says ther was a problem connecting to the server. how do I get passed this?

I just updated my iphone4, it reset to original settings and I cannot get it passed my birtday. It says ther was a problem connecting to the server. how do I get passed this?

I only have one video project that I ever published to iDisk. It didn't have any music or photo files attatched to it, just a few clips stitched together. I can play these clips right now in the Event Library (so I know the source files are on my computer), but strangely, under the Project Library, the project is not there. I'm almost certain that I didn't store the project on iDisk; I just completed the video and published it to iDisk (as a .mov file I think) for family to see. I've tried to figure out how to get iDisk to stop looking for this project to no avail.
I don't know if others have experienced this, but if I click on any project and on the menu bar select Share --> Remove From --> Media Browser... it lists iPod, iPhone, iPad, tv, Computer and MobileMe. Why would MobileMe be an option here? This is the case for any video project I select. Didn't iLife '11 and/or OSX 10.8 remove all mention of MobileMe? I wonder if this is part of the problem too.
Edit: I just removed every project I have from the Media Browser. Still no luck.

My iPad screen is stuck on an alert message telling me that I have not backed up to iCloud in 5 weeks. How do I get pass this alert message?

My iPad screen is stuck on an alert message that is informing me that I have not backed up to iCloud in 5 weeks. How do I get pass this alert message.

I have been dealing with this problem since upgrading to ios 6. I have an old ipod touch that is still running ios 5.? that backs up daily with no problem whatsoever. I have attemped every solution posted on these help boards (i.e. deleting accounts, turning off all apps from back-up, restarting device, changing routers, attempting back-ups through different wifi spots) sometimes one or a combination of these band-aid fixes will work for a day or two, then suddenly the ipad (version 3) will simply stop backing up, and I will spend hours of frustration going through all the tedious fixes. All the while my old ipod touch running ios 5 backs up daily with no problem whatsoever. I have called Apple support and they seemed surprised that this is a problem and offer no real solution whatsoever.
Until Apple gets their head out of the sand on this one, and actually fixes the obvious bug that exists is ios 6 this problem will continue and will not be resolved.

How can I get an album to play in order on Itunes? The songs keep skipping all around to other albums that I did not want to listen to at that time?

How can I get an album to play in order on Itunes? The songs keep skipping all around to other albums that I did not want to listen to at that time?

It sounds like you might have the shuffle button at the bottom left of the iTunes (the button with the squiggly lines).
If that's not the case, then maybe you just need to sort your library by album by clicking the album tab at the top.
Is your music in a playlist, or are you trying to play it from the entire library?

When trying to rent a movie from Apple TV, I'm asked to verify my payment method. I don't have a credit card but I do have over $100 dollars in iTunes store credit. How do I get passed this in order to be able to rent movies again?

When trying to rent a movie from Apple TV, I'm asked to verify my payment method. I don't have a credit card but I do have over $100 dollars in iTunes store credit. How do I get passed this in order to be able to rent movies again?

so i dont understand why i wouldnt be able to purchase the $14.99 movie (unless there's tax or something, but i dont think so?)
Yes, there is tax.

After upgrading my iPhone, I lost all my contacts..... and they were replaced with my wife's contacts even though she upgraded after I did. I did a time machine backup before I started the upgrade process, how do I get that saved data back to my phone?

After upgrading my iPhone, I lost all my contacts and they were replaced with my wife's contacts even though she upgraded after I did. I did a time machine backup before I started the upgrade process, how do I get that saved data back to my phone?

Hi bluegrandpanash,
Thanks for visiting Apple Support Communities.
If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Best Regards,
Jeremy

HT1386 I have a new iPhone and want to purchase a ringtone on iTunes. It keeps asking for answers to a question that I did not set up and don't have the answer for. How do I get pass this dilemma?

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