HT1386 When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software.
When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software. I have tried to re-set up my phone but it makes no difference and deletes everything off my phone.
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone.
Similar Messages
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When i connect my ipad to itunes it says "this ipad could not be used because the required software is not insatlled.Run the itunes installer to remove iTunes,then install the 64-bit version of itunes." I tried uninstalling and reinstalling itunes. so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work. Plz help. using itunes 11.5 and windows
so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work
Did you get an error message when you did the standalone AMDS install? If so, what does it say? (Precise text, please.) -
When I try to uninstall apple updater I get a message that says " The feature you are trying to use is on a network resource that is unavailable." I dont understand this. How can I finish uninstalling the apple update program?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
How do I update the iOS software on iTunes for Windows
Hi all.
The battery life in my phone was decreasing very quickly to the point where I have turned it off with 100% at night, and wake up in the morning to have it at 0%. So yesterday, after making a few calls I got to this nice man who explained to me that it was not a problem with the battery, but I needed to update to the latest version of iOS (generally fixes the problem). I don't have enough space (and cannot clear it), so he suggested another option. I would have to use iTunes. First he told me to upload my data to iCloud. As I have not done it before, it took a while, and it did not work for a while. He sent me the link of what to do via email (Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support) and hung up, after me thanking him. My cloud finally updated a little before 10PM GMT and I went to sleep. In the morning my battery was not dead, albeit it had only gone done by a few %. However, I still want to update to the newest software.
I have the latest version of iTunes on my laptop and so this morning I plugged in my phone to my laptop (using the computer - phone plug). However I cannot see where to select my device. My phone is not coming up in any corner, and it is not charging when it is plugged into my laptop either (I read somewhere that it should). So my question is, how do I select my device. It is plugged in but it not coming up for me. Please be as explicit as possible.
If it helps I have an iPhone 4s bought in December 2013.
Thank you!I'm not sure if it should be here or in the iPhone usage forum.
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itunes wont allow me to sync even though i have already authorized my computer , how can i resolve this problem?
Vague.
What happens when you try?
Error message?
What does it say?
Any info about your issue? -
I have a new iPod Touch 5th gen. My computer works on Windows 7. Latest ITunes gives me this message: "this ipod can't be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64 bit version of iTunes." I have already removed and reinstalled a couple of times--making sure to remove all the related applications as well--Bonjour, Apple Software update, Apple Application Support. Help!
(apologies for barging in, lllass.)
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now? -
My Ipod touch wont allow me to get into itunes. So I downloaded some apps through istore onto the itunes on my computer, yet it still wont allow me to sync them to my ipod. It doesnt even give me the option to do so. The only things syncing to my ipod are music and pictures. Can anyone please help me??
You need to restore the iPod on the new computer. You can only sync apps (and some other stuff) from different computers/libraries but you can manage music and some other stuff among different computers/libraries.
You need to restore you iPod and see the following regarding the pairing error message.
pairing record ?: Apple Support Communities
A fix for those "Pairing Record Missing" errors | TUAW - The Unofficial Apple Weblog -
I updated my phone to the latest software and when I went to check if it had finished updating it asked me to connect to iTunes. I updated iTunes to the newest software too and then connected my phone. My phone stayed on the connect to iTunes screen and then it said I had to restore my iPhone because it was in recovery mode and I can't use my phone at all and I don't really want to restore my phone as I will lose everything as I haven't synced my iPhone for a while so I wont be able to get all data back.
i got corrupted file and it could not do update via iTunes for IOS 7.0.4. I did update directly from my iphone. It got through perfectly; however, ONLY apps that were on the first page could be seen. The rest of the apps was gone. Also, everything such as icon is magnified so big like 1/4 of the iphone 5s screen. omg a scary moment came !
I could not do anything even I tried to shut down by power button. so I had to hold the home button and power button toghether to force it shut down. It did shut down and restore to it normal condition as before. Good luck to all with new IOS 7.0.4 update. -
I just got a new computer with Windows 7. I installed ITunes, and when I connect my IPod Touch 3rd generation, it says I need to transfer my files to ITunes before I sent or all data will be erased from my IPod. Unfortunately, it doesn't tell me how. Please help.
This will transfere iTunes purchases:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
The info in this previous discussion tells how to transfer other stuff
Best iPod to PC
After you get the stuff in your iTunes' library let iTunes erase your iPod and replace it contents with what is now in your iTunes' library. -
The funny thing now is that I play music on my Iphone and I cannot see it or stop it. I have done a syncronzing yesterday and then nothing happened and later there they were all the cds. but now they are not seen on the screen and I just dont understan how the system works. I have read the instructions and tried to folow them but it has not helpt at all.
At this point I think you should get Applejack...
http://www.macupdate.com/info.php/id/15667/applejack
After installing, reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 6 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 6 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
Trash old Log files.
First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files! :-)
Disconnect the USB cable from any Uninterruptible Power Supply so the system doesn't shut down in the middle of the process.
Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...
208.67.222.222
208.67.220.220
Then Apply. For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon.
DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.
These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.
For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon. -
How do I fix this?
What does it say other than that? That's a very vague description.
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Ipad is stuck with the pop up of:
Not enough storeage. This ipad cannot be backedup because there is not enough iCloud storage available. You can manage your storage in settings. Gives the option to click on close or settings. Neither option I can click on nor can I power off.That behavior occurs from time to time. If you fail to backup your iPad with iCloud on a regular basis you may also get a message to that effect and that message may also freeze your screen and prevent you from using the iPad. When that happens, you have to do the same thing that you just did, reset/reboot the iPad.
You can prevent the "you haven't backed up this iPad" message from popping up by backing up on a regular basis. The only way that you can prevent the other message from popping up is to purchase more storage.
What can you do to prevent those messages from "freezing up" the iPad, As far as I know - nothing at all. It seems to be some type of quirk in the settings that affects some users from time to time. Read the "More Like This" box on the right. There is no setting that you are missing. -
itunes is telling me i already purchased a song but it is not in my library. Where do all your purchases go? I am tried of repurchasing songs. You should always be able to access any song you've bought in the past!
itunes is telling me i already purchased a song but it is not in my library. Where do all your purchases go?
Purchases go in your library. They'll be listed in the main section for each type of content, and normally also in the Purchased playlist. Was the song ever in your library, or have you been totally unsuccessful in getting it to download?
I am tried of repurchasing songs. You should always be able to access any song you've bought in the past!
Unfortunately the content owners do not as of this time agree. All the major download stores have the same "one purchase one download" for content other than apps because the content owners require payment for every download whether or not it's a new purchase.
If you can post more details about your setup, software versions, and the exact nature of the problem, perhaps someone here can help you figure out what's going on.
Regards. -
I have an IPAD 3 and recently updated the IOS software with the latest version and now video from some sites will not display where it did prior to the update. When I go to those same sites on my other IPAD that I did not do the softward update the video still works. Any idea why and what to do to fix it?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
Cheers, Tom -
I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. initially itunes would let me go so far as downloadin the new software then an error poped up as soon as the download finished, and now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service, reconnect or try again later" any ideas on what i shud do?
Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore
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