HT1390 My movie crashes/stops half way through at the same place every time. I would like to watch the whole film... who do I get to sort this out? thanks

My movie crashes/stops half way through at the same place every time. I would like to watch the whole film... who do I get to sort this out? thanks!

Click Support at the top of this page, then click the link under Contact Us

Similar Messages

  • TS1424 I downloaded a Movie which stops half way through. How can I do it again

    Can anyone help with this

    If you purchased the movie from the US Store, you should be able to delete your current copy of the movie and redownload a fresh copy. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Audio stops half-way through clip

    Audio on movie clips stops half-
    way through.  This isn't downloaded music, but rather the background audio of the clips.  Any suggestion
    s?

    The footage appears the same from the Sony.
    The full audio plays in the Organizer and from the clip in the project panel.  The waveform shows for the entire length of the clip in the timeline.
    I didn't see the blue progress bar you spoke about, but the program just went through the process of importing the clips and then the organizer opened.
    Thanks.

  • When trying to download the latest itunes it stops half way through and says "error occured whilst installing the update

    when trying to download the latest itunes it stops half way through and says "error occured whilst installing the update"
    anybody know how to fix this?

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • HT3209 my rental film has stopped half way through.

    my rental film has stopped half way through. I have run itunes diagnostics and everything is green, i have internet connection as other internet apps work, i cannot complete my viewing and it expires in a day. thx

    Contact support. They will let you re-download it or provide a refund if the item still won't play:
    http://www.apple.com/support/itunes/contact/

  • Track purchased from iTunes stops half way through & Jumps to the next track on both computer & iPod

    Purchased album from iTunes. One track stops half way through & jumps to the next track on both computer & iPod.

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Creative Cloud opening stops half way through with message: administrative privilege required.

    creative cloud opening stops half way through with message: administrative privilege required.

    It means what it says - you have to run as admin or a similar user with sufficient user privileges.
    Mylenium

  • My ipod stops half way through step 1 when I am syncing

    I[od touch stops half way through step q which i backing up

    I would try moving the existing backup to a safe place since there may be some corruption that is causing the problem.  The backup file is located hre:
    The folder where your backup data is stored changes depending on the computer's operating system. Since iTunes only keeps one backup per device, you should ensure the backup folder is included in your periodic data backup routine.
    iTunes places the backup files in the following places:
    Mac: ~/Library/Application Support/MobileSync/Backup/
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP,  Windows Vista and Windows 7).

  • Songs and Videos Stopping Half Way Through

    I've had my Iphone for 8 months and last week it broke i sent it to apple and they gave me a brand new iphone.
    I syned it up and my songs and videos stop half way through and start the next song..
    It did that on my old iphone also..
    It's very annoying.
    Same with sometimes glitchy music videos that i've bought through itunes so I know it isnt codec related..

    Welcome to the forums.
    You can fix the songs by simply converting to AAC -- I promise you this will work.
    Videos could indeed be a coding issue -- the iPhone is pretty particular about what it will play and unless you encoded them yourself (using a quality program like Handbrake with the iPhone preset) your best bet is to reencode them.

  • I down loaded a rental movie and stopped part way through . i turned the computer on and off and when i went back on itunes it didnt show up on the rental playlist and movie playlist.how can i get the movie back?

    i down loaded a rental movie and stopped part way through . i turned the computer on and off and when i went back on itunes it didnt show up on the rental playlist and movie playlist.how can i get the movie back?

    Unless it has recently changed you can only watch rentals on the device or mac you rent them on.

  • Adobe Media Encoder for Premiere Pro CS4 stops working on the same frame every time...

    I currently have Adobe Premiere Pro CS4 and have never had these issues exporting before. My timeline is less than 3 minutes long, but it does deal with multiple big files. It rendered perfectly and it plays perfectly in the timeline. When I try to export it using Media Encoder, however, it freezes at the same frame every time (which is actually only a few seconds in!) and then crashes, so that I have to force quit. I have tried exporting it as many different codecs and the problem persists... same frame. I tried creating a new project entirely and whipping together a few titles and exporting that to see if it just won't export anything at all. The new project exported just fine, however, which I suppose is good news. But yeah, my work on that other project is very important to me and I reallllly want to export it. Please help!

    Hi Jim! Thank you for your reply. I think you are right -- and that it lies in the audio somehow!
    It turns out that if I choose to only export the video, and uncheck audio, it will export very well and smoothly. That's great news for me!
    However, now I am trying to work out how to get the audio exported without issues. I actually had the idea of just playing the audio in the timeline and recording it via Stereo Mix, but my Windows 7 driver has Stereo Mix disabled, so it's back to square one. Any ideas of what I can do about the corrupted audio not exporting, which works fine when played in the timeline?

  • Is there a way to sort a PDF file with multiple pages by a specific field within the PDF? All pages have the same invoice format and i would like to sort by a field within and then print the documents. (Vendor, PO

    Is there a way to sort a PDF file with multiple pages by a specific field within the PDF? All pages have the same invoice format and i would like to sort by a field within and then print the documents. (Vendor, PO#, Date, ect.)

    When you say field, do you mean specifically a form field, such as a text field? Or is the information regular text on the page?

  • I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?

    I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Apple TV stopping half way through movie. Got the "spinning wheel" then it said "unexpected error occurred". I can go back

    Issue with Apple TV stopping have way through a movie purchased from iTunes. Says "unexpected error occurred" and will allow us to go back and view earlier parts of the movie but not to go forward from this point. Any suggestions?

    Having a very similar problem here. Apple TV Rental movie 2/3 way through. Great movie, though we had major download speed probs initially. Trouble is it now keeps on saying "unexpected error, try again later" or somesuch, and has done for several hours.  Rental period finishes tomorrow when we'll all be at work. Night-time here in Australia. Thought we might be able to finish it on my Mac at least. Nup. Can't play AppleTV rentals on your Mac! Family not happy! No, that is understating it. Family ^*&^ing furious. "Why did you waste money on that thing when we could have got it out on DVD, or Netflicks, or Easyflicks, or just pirated it, or.....". I guess you get the picture!

  • ATV sync with iTunes stops half way through

    I purchased a movie on AppleTV and it downloaded fine to the AppleTV. When I opened iTunes on my Computer it began to sync and copied about 50% of the movie across onto iTunes then stopped.
    I have tried any number of times and it always does the same thing, stops 50% of the way through, so there's no copy on iTunes.
    I'm afraid that if I do a full reset on the AppleTV, I'll lose the movie and as its not on iTunes, I'll never see it again.
    Any Suggestions?

    Have had similar problems for months but (fingers crossed) appear to have fixed it in the last couple of days.
    Windows XP running iTunes 9.0.2
    BT Home hub router
    ATV firmware 3.0.1
    Three ATVs, one connected wirelessly (close to router), one connected via ethernet cable, one connected wirelessly (long distance from router). Laptop running iTunes is connected wirelessly.
    The first two ATVs worked fine, however the long distance wireless ATV would appear in iTunes for a couple of minutes, begin syncing and then permanently disappear. Restarting iTunes had no affect. Only rebooting the ATV would bring it back and then it would disappear after a couple of minutes again. When the ATV was not displayed in iTunes it still had an internet connection and could access the Apple Store, YouTube etc.
    Each ATV and the laptop is assigned a static IP address via the router. The windows firewall has the following ports open for iTunes (TCP 3689, UDP 5353 and TCP 49152). I haven't seen 49152 mentioned anywhere else but on the odd occaission iTunes has produced an error message about this port being blocked.
    Firstly, I don't believe the wireless signal strength displayed by the ATV. It always appears very strong but any laptop placed anywhere in the same room shows an almost negligable signal. I also noticed the ATV was regularly loosing it's connection with the router and then reconnecting. I installed some HomePlug (85Mb/s) mains Network adapters so the ATV had a better hard wired connection (although because of the distance this ran at about half speed). This improved the ATV connection with iTunes, it would now last around 60 minutes before it disconnected and needed rebooting (it was roughly the same length of time, every time).
    I finally ran an ethernet cable directly from the router to the ATV and all the problems went away. The troublesome ATV immediately transfered two movies to iTunes which then transferred them to the other ATVs while iTunes transferred a further 300 songs onto the troublesome ATV. I finally have all three ATVs with a consistant connection with iTunes. No matter what order I turn the PC or ATVs off and on, connections are always reestablished and permanent.
    Could the issue be the quality of the network connection?
    I have since updated the ATVs to firmware 3.0.2 without any problems. I am reluctant to update iTunes to v9.0.3 as others have recently reported on this forum that it has caused previously funtioning ATVs to loose their connections.

Maybe you are looking for