HT1414 I have bought a 3gs on ebay but it still has the password. I have tried to restore but keep getting a 3914 error on restore. Can anybody help?
I have bought a 3gs on ebay but it still has the password. I have tried to restore but keep getting a 3914 error on restore. Can anybody help?
See the error descriptions fro error 3914 here: http://support.apple.com/kb/ts3694
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".
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I have an old i phone 3G and do not know the password for it. trying to restore it from itunes so my daughter can use it as an ipod but keep getting error code 1015, any help on how to get passed this please?
Hi ratcat14!
I have an article that can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
i reset my iPhone 3gs by erase all data and settings. After the process i was waiting till morning but its still shows the apple logo.its been 8 hours but i don't know what to do? please help me to fix it.
Something has gone wrong. Force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808 -
I have 4 Trojan Horse viruses on my external drive I use for Time Machine. My MacBook Pro hard drive is clean. I have eased the external drive 3 times using Disk Utility and it still has the 4 Trojan Horse viruses. How do I get rid of them. I am using 10.8.3 Wayne
ksu62 wrote:
The infection names are: classload.jar-719ef6a5.zip
classload.jar-5db452le31.zip
ar3.jar-6ce3b2f-45l483f.zip
classload.jar-lef99412-63bsd3fl.zip
Those look alot like file names and not infection names. I don't find any reference to anything like that on Norton or VirusTotal. Since you said these were Trojans, I would expect to see "Trojan" as part of the infection name.
".jar" files are executable Java applets. The random alpha-numerics would seem to indicate a cache file, likely from a browser with Java enabled. And we all know what ".zip" means.
Worst case is that you had Java enabled in a browser and were infected by one of the late variants of the Flashback Trojan over a year ago or one of a couple of other attacks using the same vulnerability but targetted against a small number of political sympathizers. Much more probable is that thes were Windows only Trojans. Hopefully you have a fully up-to-date OS X, including Java, and have disabled Java in all your browsers by now. -
arrrggggghhhhhh
Hey Lorpi!
Here is an article that will help you address this issue:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
can anyone help me find my purchases from my phone so i can put it on my apple mac. using the same apple ID
Hi danny8649,
If you are looking to redownload your iTunes Store purchases onto your computer, you may find the following article helpful:
Apple Support: Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Brenden -
I have just got a new password and my partner has my old one. I loaded several apps onto my new Ipad. I now have an update on my Oxford Dictionary App. It will not update using my new ID and password and will not update using my former ID and password. All I get is "cannot connect to Itune Store. If I delete App and reinstall under new name - no problem with other apps- but I don't want to pay another $59.00 for the Dictionary. How do I get Itune store to allow the update?
Purchases are tied to the Apple ID they were purchased with. If you use a new ID, you have to buy again.
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My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.
Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M.
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