HT1414 I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without
I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without iTunes
I hope that you can see this response. The forum software is acting quite bizarre today.
You really do want to restore with your own computer. There is an off chance that you might be able to backup first, but I really think it is a very slight chance now since you got the connect to iTunes screen. But on the chance that when you connect, it sees the iPad and allows a backup, I would to not have you wait to use your own Mac.
If you cannot create a backup, you will lose everything that you have put on since the date to the last backup. So of your last backup was three weeks ago, you will restore the iPad to the condition that it was in three weeks ago.
If you do a lot of traveling, using iCloud for backups might be a very good idea. I use iTunes primarily and I backup my MacBook Pro with Time Capsule, but I still use iCloud as a secondary backup. I don't have enough data that I have exceeded the free 5 GB that you get with iCloud, so I do use it just in case.
I can't explain what happened with the update, I can only tell you that it does happen to other users. I have never had a problem when I updated and I having been updating over WiFi since iOS 5 came out. Taking a guess, maybe an interruption in the connection - especially of you tried updating using a hotel's WiFi network, or a power surge maybe. Whatever the cause, it is most likely a one time thing. That doesn't help your situation I know, but hopefully it won't happen again.
Similar Messages
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I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead. I am unable to get the ipod to move and I don't know what to do. I think I should be recompenced by Apple if I have to pay to get it fixed!
The logo is saying connect it to your computer with iTunes installed on the computer. I assume when yo do this that the iPod is not seen in iTunes. to make iTunes appear try:
- Resetting the iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Place the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Place the iPod in DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If the iPod appears in iTunes restore the iPOd. If not I would make an appointment at the Genius Bar of an Apple store. -
Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!
oh and the device is not being recognised by itunes now either.
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I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?
How large is your HD and how much space do you have left?
Check out the following & do the necessary:
Disconnect all devices from the computer then do the following:
Boot up from your Snow Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
Try SU again.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius. -
I have just tried to update my iPhone 5 adn its stuck with iTunes plug in sign, I have always used my I CLOUD.
Please someone help, Im lost without my phone!!Do this.
Turn your phone off: When you get to that itunes plug in sign, press and hold the power and home button until your screen goes black, and release those buttons when it goes black. ( make sure your phone is not plugged in your pc yet).
Now your phone is off.
Next do this: Press and hold power+home button for exactly 10 seconds, after 10 seconds pass, release the power button but keep holding your home button for exactly 13 seconds.
Now plug in your usb cord to your pc and then to iphone, and open up itunes. Itunes should say that there is a device in recovery mod discovered , and simply press RESTORE. Your iphone will restore and you'll be able to use your phone.
Reply with results or questions.
Hope I helped.
Donnie. -
I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Message was edited by: turingtest2 -
I am trying to update my software on my iPad. I am synched to my MacBookPro and I have been instructed to click the " Summary button". Where is it?
If the iPad is connect to the Mac and iTunes is running, you have to click on the iPad name under the device heading first in the sidebar on the left and then you will see the Summary Tab at the top of the iTunes window on the right. Then click on the Summary Tab at the top.
If you don't see the sidebar in iTunes 11 - go to View>Show Sidebar in the iTunes menu at the top of the screen. -
hi I have just tried to convert a pdf through Adobe Export PDF, it appears to process it, but when I open the word file it just has the lines on it, and no words.
Hi nickel13,
What is the problem you are facing?
Is this happening with a single PDF file?
Regards,
Florence -
I have been trying to update my software and since I changed my password, nothing works. I am now updating again and don't know what to do. I am prompted to contact the Itune store and get this song and dance to get here and still the software such as purchased apps hang but don't update or mount.
What password?
What update?
Step by step, specifically what are you attempting to do? -
I have been trying to update my iPad2 for the past 3 hours. It just sets there doing very little and says its going to take 9 hours. What am I doing wrong? I've never had this problem before. Also can I update from any other computer? Just in case it is my lap top.
Do you get any error messages ? If you get a network timeout error when downloading the update then try temporarily turning off all your firewall and antivirus software until the download has completed.
It's best to only update via your own computer, otherwise you risk losing all your iPad's contents - updating to iOS 5 wipes the iPad and then restores your backup. If you having problems downloading the update then you could try downloading the update file via a browser on another computer and then copying that file to your laptop for the actual update . -
I have an iPhone 4S which was due the upgrade to it's IOS.
I have tried to update it through iTunes in the normal way but it has frozen.
I am using the lead that came with it and I have never had this issue before although my girlfriend who has the same phone has. It took her about 20 attempts to finally get it to work. This seems a bit unnecessary.
Can anyone help.the phone was on an o2 buisness contract with my mate and was unlocked by o2 we have been using a giff gaff (o2)sim card in it for the last 3 months
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I have tried to upgrade my iTunes to version 11.1.4. Now I get an error code 7 and can't access iTunes at all. The message says there was a failure to install. I tried to go back to previous version, but that doesn't work, either. Any ideas?
Solving MSVCR80 issue and Windows iTunes install issues.
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ok my last back up was on itunes @3 :22 now its connected with itunes but i cant get the phone back to making call yet why?
Why not?
What is displaying on the screen? -
I have been having trouble with my iPad 2 lately. I went and down loaded iOS 7 and installed it. Then when I came back it showed the low battery so I figured that the update just drained my battery. I plugged it into the charger and after a while it just showed the apple logo. Then when I came back to look at it it again was showing low battery even though it was on the charger the whole time. It seems to be stuck in a cycle of low battery and the apple logo, and it just can't seem to break that cycle. I need all the help I can get. Any suggestions?
Did you ever get a solution from anyone about your charging issue?
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