HT1414 I have the iPhone 4s. I have tried restoring my phone and cleaning out the ports, but I still cannot hear music or my videos playing. This happened after I did the last update on my phone. Is there anything else I can do? This is really irritating.

Question

I have the 4s. I have recently restored my settings and cleaned out the ports. I still cannot hear my audio for music or videos. My volume on the side of the phone does not work either. Everything workds in the setting menu. It is not a speaker issue because the ringtone works when people are calling and I can listen to the different ringtones as well. My notifications and text message audio does not work. My phone does not say that it is on a dock. When I try listening to music, the volume adjustment appears, but it is gray and unusable. Everything works when headphones are in plugged in and when it is on the dock. This started with the last iPhone update. What else can I do... this is becoming very frustrating.

Answer 1

Hi shanny202.
Really strange problem you have there. I have a few questions though.
Please try again and try to make the phone as a new without restoringen with you iCloud-data or backup-data from iTunes. Maybe it is something wrong with the data (strange).
Anyway, i think you should call Apple Support or visit an Apple Store, don't forgot to make a Genius Bar reservation.
You locate the nearest Apple Store here: http://www.apple.com/retail/storelist/
And here is Apples phone numbers around the world for support: http://support.apple.com/kb/HE57