HT1414 My iPad will not progress past the home screen. My computer will not let me back it up. What can I do?

My iPad will not progress past the home screen, and my computer doesn't allow me to download my data from it. What do I do? I wanted to try to restore it, but I don't want to lose my "stuff".

First, try a system reset.  It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose your "stuff" with Recovery Mode.

Similar Messages

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    Help please!!!! When I turn my ipod on, (with a full charge and fresh restore and update) it will not go past the home screen (music, setting, ect). The hold button is off. The click wheel will move the selector up and down, but I can't go any further than that.

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
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    If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose your "stuff" with Recovery Mode.

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    I believe you have Voice Over on:
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    Then:
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    Before doing a reinstall, which may not be needed at this point,
    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
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    Then Repair Permissions.
    No need to report any Permissions errors........we all get them.
       DALE

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    my iMac will not get past the start screen, after i restarted it after it not being able to upload my photos from my iPhone 4S to iPhoto  app on my iMac bc a visa vas about 3:15 min.  What should I do to get my imac past this?

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    My macbook pro will not get past the grey screen with the apple logo after attempting to load for hours.  I have already tried resetting the NVRAM/PRAM and a couple other tricks and no luck.  Anyone out there have suggestions for my problem? Help would be much appreciated since i use my computer for everything at school and i am in desperate need to get this baby working again.

    You didn't say which OS in your tag, but maybe you might find something here.
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    http://support.apple.com/kb/PH4191
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  • HT1212 I have no idea why suddenly my iPhone5 will not move past the Password screen; also, a voice describes each button I touch, and ends with "screen locked" (not "phone locked").

    I have no idea why my iPhone5 suddenly will not move past the PW screen; a "voice" identifies each button touched (the Slide button, for example) or the PW buttons, and then ends with "screen locked" (not phone locked).

    I believe you have Voice Over on:
    You have to tap, then double-tap to select the numbers to enter your passcode.
    Then:
    Press Home.
    Tap Settings. Then double-tap Settings.
    Tap General. Then double-tap General.
    Use three fingers on the screen to scroll to Accessibility.
    Tap Accessibility. Then double-tap Accessibility.
    Tap VoiceOver. Then double-tap VoiceOver.
    Tap "On" next to VoiceOver. Then double-tap "On" to turn it off.

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  • My Mini Ipad Does not return to the Home screen after I press the Home button

    My Mini Ipad Does not return to the Home screen after I press the Home button. I have also tried to turn it off and it is not responding.

    Check the following:
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    2. Check security code
    3. Billing Address must be the same as credit card
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    after resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

    Make sure it is charged for about 10min using the adapter, then connect in recovery mode, explained in this article:
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  • TS3992 I am not able to backup my iphone to Icloud because my wi-fi is greyed out on my phone. The wi-fi button will not slide to the ON position, therefore, Iam unable to backup my phones contents. What can I do?

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