HT1414 the iphone software update server could not be contacted.a duplicate file name was specified , please help as this is driving me nuts,does anyone know which file it could possibly be ?
Hi could anyone help me out? my iphone 3gs keeps restarting itself every two minutes which i think is some kind of software issue,now there are a number of things i have done starting with putting in a new battery.when i charge the phone it resets itself every two minutes or so and the battery indicator stays at 4% so i decided to restore the phone on itunes (which is the latest edition) and when i connect my phone which i have put into recovery mode using the buttons, i get an error message saying :- the iphone software update server could not be contacted.a duplicate file name was specified. i have tried re-installing i tunes and that doesn't solve the issue and i have trawled through the program files to see if i could spot the duplicate but without success ,has anyone had the same issue and resolved it?
An iPhone 3G cannot be updated beyond iOS 4.2.1...that's the end of the line for your phone.
Similar Messages
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Error 1638 - iPhone software update server can not be contacted.
Hi,
I can't update my iPhone iOS to 4.3.3 with iTunes since a few months i still have the 4.3 version. I am using iTunes with an iMac with all software updated.
I am getting the error "iPhone software update server can not be contacted..."
I made a few research and tried the following fix:
http://support.apple.com/kb/TS1275 for error 1638 > 1004
http://support.apple.com/kb/TS3297 with no success (specifically the Blocked by configuration section - 2 Rebuild network information, the hosts file under /private/etc/hosts had no information that needed to be commented with #)
After all troubleshooting I re-installed iTunes with http://support.apple.com/kb/ht1224
And I am still getting the same error...
What can I do?
Thanks for your helpSame issue still with OS X Lion, last version of iTunes, can't update to iOS 4.3.5 or restore my iPhone 4. iPhone isn't Jailbrake. I am allways getting the error: "the iPhone "****" cannot be updated at this time because the iPhone software update server could not be contacted or is temporarily unavailable." (error 1638).
I'd like to update iOS or restore my iPhone if needed but this doesn't seem to work neither as the problem is related to the conenction to the server.
Can anyone help? -
i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you
Thank you. No my phone hasnt been jailbroke, therefore I'll keep trying.
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(The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
can anyone help me with this issue, every time i try to restore it will come up like this error message.Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone? -
Hi guys, When I try to update my iphone4s to the latest software on itunes via my MacBook a message displays a message: 'This iPhone "Seans iphone" cannot be updated at this time because the iphone software update server could not be contacted or is temporarily unavailable'. This has happened a few time s now. I have look through the FAQ's but no luck. Can someon help? Cheers
Try posting to the correct forum.
This is the iPhone for the Enterprise forum... there is nothing about the issue that appears to apply to using an iPhone in an Enterprise (corporate) environment.
Try posting to the iTunes for the Mac forum. -
Can't update my Iphone (the iphone software update server could not be contacted)
Hello,
I've been trying to fix this problem by my self with no luck so I'm writing to you guys, hoping you will have the right answers.
I dropped my iPhone4 today and it turned off, when I plugged it into a charger it showed me a screen of IOS6 (which I didn't had this update updated) and when I "silde right" it wrote that I need to update it by iTunes.
So I opened ITunes while my IPhone was connected that it automatically tried to update it as needed, after 20 seconds of loading I get this error massage:
"the iPhone software update server could not be contacted"
I've tried everything; turning off firewall, update my AntiVirus,restarting my router, restarting pc while IPhone not\connected, changed usb exist (using a back exit atm),changing usb cable and even reinstalled my iTunes (yes, my iTunes is up to date), although when I tried to update my itunes it gives me this error:
"The iTunes update server could not be connacted. Please chek your Internet connection, or try again later. " but I don't think it's related but worth to mention it.
My iPhone is NOT jailbreaked
please help me to fix this problem,
Thanks In Advnace.Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
ITunes: "The iPhone software update server could not be contacted"
Could someone please help me with a problem that I´m having with iTunes that´s really annoying. I want to update my iPhone 3G with the latest 3.0 software. For the first time ever iTunes is giving me the following message every time I try to update (been for more than 24 hours now):
+The iPhone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.+
I also get a message if I try to click on the update itunes( not that I need to, as it updated to iTunes 8.2 earlier this month) but still I figure it´s all part of the same problem:
+The iTunes update server could not be contacted. Please check your Internet connection, or try again later.+
Solutions tried so far:
* Going through my internet connection settings - I´m connected to the internet with no problems!
* Changing from wifi to wired connection - same thing, can´t update
* Reinstalling itunes (twice) - no difference
* Switching off Netbarrier
I don´t know what else I can do. I´m beginning to think it may be related to either iTunes being updated to 8.2 or one of the many recent software updates apple has been sending us of Mac OS. My computer is got all recent updates.
Please help!Thanks for the response. Yeah I'd seen that a lot of these issues in the past had mainly affected Windows users. Anyway I tried naming a new location and no success and I don´t really understand the last post in that thread. There is no "check for updates" under the help menu. It's only in the itunes menu and that´s what I keep trying to do with the same message.
Anyway it's clear to me now that it's not a local connection issue nor an iPhone server issue. I've since upgraded to the 3.0 software via a Windows PC without any problems and without having to sync all the music and stuff which is a relief. Afterwards, when I put it back into my Mac all it asked me to do was a backup and nothing else had been synced (or wiped) so the immediate problem is out of the way. It's just this remaining issue now that iTunes still won´t connect to update servers although it does connects to the itunes store all ok. Any other ideas before I call Apple on Monday? -
How do i restore my iphone when it has been disabled and cannot be restored through itunes because of the error message that says "The iphone software update server could not be contacted
Have you jailbroken this device? This will make the iPhone not talk to the Software Update Server (that signs and accepts software updates) please refer to the following link? Error 3194, Error 17, or "This device isn't eligible for the requested build"
The iPhone will talk to the software update servers, just need to change the host files, it's a simple process, sorry if you were confused about the wording in to top? -
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?
I have now discovered that i cannot update or restore any of my devicesWere those items purchased or downloaded under a different apple ID than what you are logged into on the phone?
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my iphone 3GS in recovery mode! what should i do if a statement like "the iphone software update server could not be contacted" appear?
Let's try the following document with that one.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
(If the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.) -
The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?
Dear Lawrence Finch:
If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
"The iPhone software update server could not be contacted."
No, I did not hack anything (are you kidding? Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB. Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with:
1. OLD phones (3Gs) with OLD iOS 3.1+ should work FINE with OLD Mac (iBook) with OLD OSX (Tiger 10.4.11) with OLD iTunes (9.2.1[5]). So that can't be the problem.
Here's all the other things apple & others say to check which I already checked:
2. USB ports are FINE, both work FINE, so that's not the problem.
3. No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
4. No "usb hubs."
5. Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]). If you know of a newer one for this OSX, please advise.
6. No antivirus software.
7. No security software.
8. No routers; only 1 comcast modem, period. Wired Ethernet.
9. No wifi gadgets, no wifi at all.
10. No firewalls, except what is on iBook in the SHARING/System-Prefs. section. It's turned OFF.
11. Did the hosts/terminal thing sudo nano whatever it was. There were only 3 lines, NO gs.apple.com:
xxxxx local host
xxxxx broadcast host
xxxx local host
Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
So that's it. If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
Many thanks! -
{The iPhone software update server could not be contacted. An unknown error occurred (-50)}. {Verbatim} -
I'm using windows 8.1... - I can't seem to find an answer to -50 ERROR?? -
Please, Anybody - - HELP!!???
Thank you - Captkirkoes or Mitch - 9/25/2014Hi Captkirkoes,
If you are getting an error when attempting to update the operating system on your iPhone, I would suggest that you troubleshoot using the steps in this article -
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Best,
Brett L -
I've been trying to restore my phone the whole day and every time that's about to finish the extration this message comes up " The iphone cannot be restored at this time because the iphone software update server could not be contacted or is temporarily unavailable"
Do anyone know if there's a way to fix this? It's in DFU mode so I can't do anything with it anymore, i have no phone.
Please help.Windows user? Maybe you should check your HOSTS file to make sure nothing is stopping you from contacting Apple's servers - though if you're not looking to update you might still be out of luck. Also, maybe disable IP blacklist apps like PeerBlock just in case they're interfering with your connection to Apple.
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HT201210 The iphone software update server could not be found
i am not able to update my iphone it says The iphone software update server could not be found
Macs & iPhones have the same problem, mine included. You don't have to have Windows to be having this same problem with the same exact error message. And these apple articles are USELESS, as none of their suggestions apply: http://support.apple.com/kb/TS1275
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