HT1491 I am getting a Download error, how can I get my movies to download

I have purchased 2 movies from iTunes and when I went to the download screen they both say download error/tap to retry.  I retry and get the same message. The purchase has been taken out of my account and I have no movies.  Does anyone know how I can either get a refund or figure out how to get the movies?  It doesn't give me any explaination why it won't download.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Stores and sign out and sign back in
- See if y can redownload it on your computer and then sync
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Last:
How to Get a Refund from the App Store

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