HT1498 I rented a movie last night and it downloaded the first 11 minutes (while we watched) then errored out with a message saying try again later. We tried again later (for two hours!) no help. How do I contact Apple for a credit?

I was able to watch other content (including HD Previews of movies we hadn't purchased) os the network connection shouldn't have been the problem. Just a spinning wheel and Rumplestiltzken turning my time into Apple's gold. Now I am on the support pages and can't find a simple selection to request a credit for the movie we won't get to watch because the 24 hour clock started when we started watching it and is now at about 10 hours with me just arriving at work. I also considered pulling it down to my MB Pro, but found out that since I started the download on my Apple TV, if I wanted the same movie on my MB, I would have to pay for it again... I am less than pleased so far with Apple TV.

Okay, so istumbler says my connection goes to yellow when I go to the Aple TV location, but my internet speed is greatly increased tonight (20Mbps on speedtest.net near the router and 15.49Mbps at the Apple TV). Upload is unchanged at a little under 1Mbps). I did manage to get the Apple Contact location and I am sure they will post a credit for the movie (since their logs will show repeated attepts to download and no joy, although we both know they won't go to the trouble to look at them). As far as I'm concerned, it was a one-time problem and until it happens again to me, I will remain convinced it was on their end of the connection or in between (although that was unlikely). I've been administering and managing netowrks for over 20 years and am pretty confident that the connection on my end was working.

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HT1498 I rented a movie last night, and I received a notice saying to enter my security code. I did that, and I still do not see where my movie is. It charged my itunes account, but no movie. Any thoughts?

I rented a movie last night on my Apple TV through the iTunes Store. I received a notice asking me to enter my security code from my debit card. I did that, however I never received any confirmation regarding the movie. It charged my iTunes account, and 15 hours later, the movie is still nowhere to be found on my Apple TV. Any suggestions, or thoughts?

You aren't talking to Apple here, we are just users like yourself that try to help others out, we cant look in your account, but you can see Your Purchase History on your computer.

HT1657 Just rented a movie last night and the computer said, there's a problem in downloading, I couldn't watch the movie even in my computer.

The movie I rented last night wasn't downloaded.
what's the problem? Is my money going to be returned if I won't be able to watch it?

The movie I rented last night wasn't downloaded.
Do you get an error message when you try to download the rental? If so, what error message number are you getting?

HT1725 I bought a movie last night and it downloaded. But when the ITunes extras were downloading, my G drive disconnected accidentally. I have tried to check for available downloads and all of their steps but nothing has worked. What do i do now?

I have tried all of their steps online and there is no phone number to call. I don;t want to repurchase the item just for the ITunes extras!

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

Hi, I rented a movie last night. There was a power failure in my area and as a result I didn't manage to finish it. May I know how to resume watching today?

Hi, I rented a movie last night. There was a power failure in my area and as a result I didn't manage to finish it. May I know how to resume watching today?

CHWei,
You may find a solution by reading: Cannot resume a movie rental using...: Apple Support Communities.

Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?

Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?

A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

HT1390 Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?

Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?

While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion

I was sure i correctly rented a movie last night, it was taking a while to download, so didnt end up watching it. Now I cant find it....where do I go to find it? Thanks

I was sure i correctly rented a movie last night, it was taking a while to download, so didnt end up watching it. Now I cant find it....where do I go to find it? Thanks

Personally I would raise the problem with iTunes Store Support via:
https://expresslane.apple.com
You can also Report a Problem via the link in your Purchase Invoice e-mail or from your iTunes account Purhcase History by logging into your Account Settings in iTunes on a computer.

HT1390 I rented a movie last night. It started downloading right away but has never finished. What do I do now?

I rented a movie last night. It started to download right away but has never finished. Shows as still processing. What do I do now?

Have you tried contacting iTunes Support (these are user-to-user forums) ? If not then try the 'report a problem' page to contact them : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I rented a movie through iTunes and it downloaded but won't play.

I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

Hi Refvoxa,
Thanks for visiting Apple Support Communities.
If you are not able to play or download a movie rental on your iPad, first restart your device:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
After your iPad restarts, try resuming the download again:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
Jeremy

Last night i was downloading the new update for the Iphone, and after the download was done and trying to install, it errored out. And now my phone is stuck on the screen with the itunes icon and the USB.

Last night i was downloading the new update for the Iphone4 on my laptop through Itunes. After the download was done, it was starting to install, and then an error came up and didnt get a chance to check it. Now my Iphone is stuck on the screen with the USB pointing to the Itunes Icon and wont do anything else. Any advice on how to get this fixed, or do i need to go to the Apple store and have them look at it.

slawdog31 wrote:
Is the sleep wake button at bottom center of the Iphone or on top?
Top
iPhone User Guide

HT3209 I rented a movie on Itunes and it downloaded. Now it will not play. When i go to videos and try to play it the whole page turns black.

I rented a movie on Itunes and it downloaded but the movie will not play. When i go to videos to try to watch the video the page turns black

Quit the videos app completely.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Try the videos app again.
If that doesn't work, reboot the iPad. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If that fails, try this. Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of rhe movie in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.
But remember, once you start to play the rental, the timer starts.

I have an iPad air and have downloaded the microsoft app excel. I have an email with an excel attachment. When I "tap to download" the attachment, it auto converts to a PDF file. I want it to open in excel. Please help.

I have an iPad air and have downloaded the microsoft app excel. I have an email with an excel attacment. When I "tap to download" the attachment, it automatically converts to a PDF file and opens as a "view only" document. I want it to open with the excel app so I can see and update the spreadsheet. Please help. Thanks!

If Excel works as do other apps, you should be able to tap and hold on the attachment and then select "Open in Excel" in the window that will open. Note that you need to be subscribed to and signed into Office 365 to be able to edit documents in Microsoft's apps.
Regards.

HT4859 I have iCloud for my iPhone, my daughters iphone and 2 of my ipads and have purchased the max amount of storage I can but still get a message saying i don't have enough space to store anymore. Do I need to put each device on their own account?

I have iCloud for my iPhone, my daughters iphone and 2 of my ipads and have purchased the max amount of storage I can but still get a message saying i don't have enough space to store anymore. Do I need to put each device on their own account?

adkennon wrote:
And maybe you don't talk to too many people but I've been on many forums on different websites where people have had similar problems and a lot of people in the store were having battery problems where they were draining too fast. What I learned is that all the people who did not download the updates are good. There phone is working the same. The people who have, they're having battery problems
I have downloaded every update and my battery life is better than any previous iPhone I have ever owned. I see posts from hundreds of people every day, and this is not a commonly reported problem. While there are a few random reports of battery problems, it is no more than I have seen for any other model or any other version of iOS in almost 8 years. Usually problems of rapid battery drain can be traced to bad apps (FaceBook is the worst offender) or corrupt data being synced from iCloud or other sources (gmail, Windows Live, Yahoo, etc).
The simple test is to restore the phone as New. Do not create any email accounts. Do not install any apps. Do not enable FaceTime or iMessage. Do not enable Twitter or any other social networking app. Use it for a day and check the battery usage. You will find that it is working well.
And also see this: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain. It is the best treatise I have seen on the subject of battery usage.

My ipod touch g2 was fulling charged last night and this morning the screen is completely black and I cant get it open and when I charge it nothing changes.how can i get my ipod to turn back on

my ipod touch g2 was fully charged last night and on. I think i fell asleep on it and this morning the screen is blank and I cant get it to power up. charged it again and still nothing. How can i get it to power back up

have you tried holding the power button and the home button for 30sec till you see the apple logo?

HT1498 I rented a movie last night and it downloaded the first 11 minutes (while we watched) then errored out with a message saying try again later. We tried again later (for two hours!) no help. How do I contact Apple for a credit?

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