HT1539 I downloaded my digital copy of Star Trek Into Darkness, but it's HD and I can't play it. I didn't see anything about whether I wanted HD or Standard. How do I get this changed?

I downloaded my digital copy of Star Trek Into Darkness, but it's HD and I can't play it. I didn't see anything about whether I wanted HD or Standard. How do I get this changed?

Check the mute switch on the side above the volume rocker. If the red dot shows, the phone is muted. You'll still be able to play the ringtones to select one.
I find that the switch can be thrown to "mute" by accident when I put my iPhone in my belt holster.

Similar Messages

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    Hello MissingMyMind,
    Thank you for using Apple Support Communities!
    I would download an SD version of the movie, and try to sync that. I am assuming that the version you have is in HD.
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    http://support.apple.com/kb/PH1706
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    To download an item, click the Download button to the right of the item.To download all available items, click Download All.
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    All the very best,
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    Do they play in iTunes on the computer?

  • Star Trek: Into Darkness Digital Copy Help

    I have recently purchased and redeemed a copy of Star Trek: Into Darkness. For some reason, the files download just fine, but when I attempt to play them they open the movie player but the screen stays black and the advancement time does not begin to count up. I have tried pressing play, closing and reopening itunes, redownloading the file, restarting the computer, updating itunes, updating video card drvers, and still nothing happens.
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    I bought the movie and while it waws downloading I had no problem watching the film without interruption.  Then next day I tried watching the movie and would get the three country screen, I selected US and then nothing.  After a while the screen saver would come on.  I rebooted and rebooted again.  Still the same thing.  So I decided to see if I could watch it on my Iphone.  Using the Apple TV remote app I went over to movies selected Star Trek Into Darkness and guess what happened, it played on my TV.  Don't know if this will help.  Good Luck

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  • Everything I download to iPad via iTunes disappears during "Processing".  Restrictions disabled. Tried the Star Trek Into Darkness soundtrack and the Star Trek (2009) film. Same for each. Plenty of space available, the largest newest gen iPad.

    I recently purchased the most recent iPad.  I bought the one with the most storage available, wifi only.  I'm unable to download any iTunes purchases as they just disappear during the "Processing" portion of the download.  I've tried this with the Star Trek Into Darkness soundtrack and the Star Trek (2009) film.  All files behave the same way.  Restrictions are currently not enabled.  I can't figure out why it's doing this.  Please help?

    I have seen this on my iPad but it is usually with synced music. I know I have songs on the iPad but when I start tapping on the various tabs at the bottom of the app, I get the no Music message. Really quite annoying.
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  • Just bought Star Trek Into Darkness & won't play on my 1st gen Apple TV

    I just bought and downloaded Star Trek Into Darkness.  Now it won't sync to my 1st generation Apple TV.  I went into my Apple TV settings in iTunes and chose Into Darkness to sync.  I then click Apply and Sync, but it doesn't sync.  It doesn't give me the error triangle saying it won't sync.  But it also doesn't give any status bar showing it is syncing.
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    I'm having the same problem. If Apple fixes it, how do we find out it's been fixed?
    Actually, is the root of the problem that the 1st generation Apple TV doesn't run a recent enough version of OS X?
    This link may suggest so:
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  • Horizontal Gray Line appearing on my movie (Star Trek Into Darkness)

    Hello, I have been looking for a solution to my issue but all I get is references to iMovie and movie impot/export via iMovie.`
    http://gyazo.com/b58cb0236664e7aef5f9561ad8761ec4
    This is the issue - on Star Trek Into Darkness - a horizontal gray line appears at the bottom and doesn't go away at what ever resolution I put it at.
    http://gyazo.com/a27fb2cb9e40c9886b71677fd0443716
    Alternatively, this is Star Trek and there is no gray line. I legitamtely purchased both of these movies, both Standard Definition (SD) but somehow, Into Darkness is giving me this gray line.
    Solutions?
    I've tried updating, restarting, tweaking preferences and so on.
    Thanks,
    -Trace

    Jon, I really don't. The only thoughts on audio desync I may have is VirtualDub
    http://www.youtube.com/watch?v=7tqDQNqDoGo
    Or Adobe Premiere which is probably a more advanced video and audio editing software, but I've never used either one
    Okay. Was concentrating more on finding a problem source that might be affecting both QT based apps (QT Player and iTunes) albeit with different problems. My basic assumption here is that the purchased file was correctly created and not corrupted during both download actions and doesn't really have either a video or audio problem. If true, then it is the players that are causing the playback problems and one point of commonality for both would be the QT structure routines shared by each. Unfortunately, it doesn't explain why each player manifests a different symptom for the same file. Was therefore asking if you were familiar with any known installation issues in this area. Also did not know if indiscriminant re-installation of the structure and/or affected apps would create a problem with the active media library under Windows if such action should become necessary. Did not find any reference to similar problems during a spot chack of movie file reviews and/or reported iTunes/QT problems under Windows OS but was hoping you might have come across something in your own experiences. Looks like this issue is a real mystery...

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