HT1657 I rented a movie and when I go to play it, my IPAD says it cannot open. It has not been previously played. How do I get a refund?
I rented a movie and when I go to play it, my IPAD says it cannot open. It has not been previously played.
iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
Similar Messages
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I just got ATV3, rented a movie and when I tried to play it I got the message "an error has occurred. Try again later". What does that mean?
What is your connection like (use speedtest.net)?
Check for interference using istumbler or netstumbler
Make sure your DNS is set correctly (settings - general - network - congifure DNS - automatic) -
Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh -
what do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet. i have contacted apple support and they said to change from wep to wpa2 but when i change it to wpa2 and type in password and connect on my laptop it says the saved setting on this computer for the network do not match the require ments of the network
My 2nd gen works fine with WPA2 and AES encryption.
You may need to go back and start over. Reset the router back to factory defaults, log on as the admin, set up security, DHCP, and make sure the IP address pool has enough IP addresses to lease to ALL of the computers/devices that will connect to that the router. -
What does it mean when I click on my wifi name and it show I'm on my wifi, but the network keeps thinking and the ipad says, Safari cannot open this page because it is not connected to the internet. ?
When you click on the WiFi network name, have you also provided the password for accessing the network? You should get a dialogue box asking you for the security information the first time you connect.
If you are not able to connect, you might want to go to Settings > General > Reset > Reset network settings.
Then go back to Settings > WiFi and select your network name again and make sure the security information is now entered correctly.
If you still cannot connect, power down the router, wait a few minutes, power up the router, with the iPad powered down the whole time, and after the router has had several minutes to stabilize power up the iPad. See if it now connects correctly. -
I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?
Hi there Angel T,
You may find the articles below helpful.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W. -
Hi i haven't updated my iDVD seen 2005 and to get the new one i need 7.0.4 first and i downloaded it from the apple website and when i go into the updating process its says "An eligible iDVD application was not found in the location /Applications." why
Because you need to buy iLife 08 or newer on DVD first. If you're using iDVD 05, you probably have a PowerPC Mac and can't use iLife 11.
(69573) -
I got an iTunes card as a gift and when I enter the code to redeem it I get a message that says "the code you entered has not been properly activated. Please contact iTunes..." Please advice.
what did itunes say when you contacted them?
-
I (stupidly) have two Apple IDs and when I got an Iphone 6, only the apps from one Apple ID are on the phone. How do I get my other apps (from my old Iphone 4) on my new Iphone? Thanks
You can use the same appleid that you purchased the apps with on the phone for the App store. Settings> iTunes & App Store and continue to use the other id for everything else allowing you to have access to your previously purchased apps. You can then either sync or download the apps without paying for them again.
It can be quite handy having two appleids - it can be quite useful if you can manage them correctly. One id for the store and one for imessage is good for privacy if you have the same id in use on another device. -
iPod is in Recovery Mode and when I Try to connect my itouch it says it cannot connect because it is locked with a password, but I cannot unlock it since it is in recovery mode! Help!! Pleaseee
Try putting it in DFU mode and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
How do I configure Itunes correctly on a PC windows 7 64 bit after it say: "this version of itunes has not been correctly configured"?
Hi Ponquecito,
Thanks for visiting Apple Support Communities.
If iTunes isn't behaving as expected after a system restore on your PC, I'd suggest completely removing and reinstalling it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
All the best,
Jeremy -
my laptop will not open iTunes, as it just says 'This version of iTunes has not been correctly localised for this language. Please run the English version'. I have not synconised my iPhone 5S or iPad 2 with iTunes for well over a year. I noticed the music which had previously been put into iTunes has dissappeared from my phone and iPad. I also want to remove some movies from my iPad and iPhone and there is no way I can do this without being able to manually sync with the Laptop which is running windows 7. Has anyone else come across this and please can you help? I am no expert in fact I know very little about the Laptop, it is my Husbands baby but he doesn't understand anything to do with Apple including iTunes. I will need any advise explained step by step please.
Hi Shelady,
Try downloading and reinstalling the latest version of iTunes from the first link below. If that doesn't do it, the suggestions in the second article should resolve the installation issue.
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
-Jason -
When I try to open itunes it says; This version of itunes has not been correctly localized for this language. Please use the English version. How do I fix this problem?
Hey KEBENNETT,
It sounds like you've restored Windows on your PC and iTunes is no longer opening and running normally.
I'd recommend using the instructions found at step 4 and 5 in this article to repair or remove/reinstall your iTunes installation:
Issues installing iTunes for Windows - Apple Support
All the best,
Jeremy -
today i decided to download some music on my windows 7 laptop, but when i tried to launch itunes it had said "this version of itunes has not been correctly localized for this language. please run the english version." i need help please!!!!! it's very irritating!
Hello jalynn231
Check out the troubleshooting steps in the first article. If it is not resolved, then try and remove iTunes and its related software in the right order and then reinstall.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Has anyone gotten a message when trying to access their itunes that says this version of Itunes has not been correctly localized for this language. Please run the English version
Hello didomeda
Check out the troubleshooting steps in the first article. If it is not resolved, then try and remove iTunes and its related software in the right order and then reinstall.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thanks for using Apple Support Communities.
Regards,
-Norm G.
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