HT1688 since i got my new I phone 5, I dont seem to be able to download my pictures to my laptop. Also, I have not been able to update it. Please advise. I am very frustrated...

Since i got my I phone 5 , i cannot download my pictures to my laptop, nor am I able to upgrade it. another issue i am having is, that i cannot hear the person calling unless I put it on speaker. I am very frustrated!!  Please advise
Theresa

Disconnect the iPod from your computer and restart the computer.  Reconnect iPod.  Can you now update it?

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