HT1725 I bought an album but the last track only plays for 4 seconds when the actual track should be 3 minutes. itunes states that all available downloads are complete and when I check the file in finder it is also only 4 seconds long. What can I do???

Can anyone help with the above?

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and click the arrow to the left of it, and then use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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yep, unfortunately can't reset without the passcode either.
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then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
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http://www.apple.com/support/itunes/contact/
or
https://getsupport.apple.com/Issues.action

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Hey Skip,
I would check your Purchased section in the iTunes Store to see if you can try to download it again:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Welcome to Apple Support Communities!
Have a great day,
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Triple-click anywhere in the line below to select it:
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Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
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Edited by: endasil on 10-Sep-2009 4:53 PM

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OT

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HT1725 I bought an album but the last track only plays for 4 seconds when the actual track should be 3 minutes. itunes states that all available downloads are complete and when I check the file in finder it is also only 4 seconds long. What can I do???

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