HT1751 Where to look for backup files on computer?

need my back up information but cannot seem to find it on my computer. Where am i suppose to look for it?

Hi Ashwin.Shalom,
Welcome to the Support Communities!
The article below may be able to help you with this.
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
Where are iTunes backups stored on your computer
The folder where your backup data is stored depends on the computer's operating system. Make sure the backup folder is included in your data-backup routine. iTunes places the backup files in the following places:
Mac: ~/Library/Application Support/MobileSync/Backup/
The "~" represents your Home folder. If you don't see Library in your home folder, hold Option and click the Go menu.
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
Windows Vista, Windows 7, and Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press Return.
I hope this information helps ....
Have a great day!
- Judy

Similar Messages

How to set the defualt directory of where to look for a file to read

I am reading a file from a servlet. I wanted to see where Tomcat would write the file if I didn't specify a path. The results surprised me. It wrote the file in: "C:\Documents and Settings\myusername\Start Menu\Programs\Apache Tomcat 4.1". So I looked through server.xml to see if perhaps this path was set there but didn't find anything. I right clicked on the "Start Tomcat" target to see its properties and there it was. There was a field "Start in:" and it contained the aforementioned path. I changed it to what I wanted but there has to be a way to set this in server.xml. How do I do this. my guess would be something like :
"<Context path="" docBase="c:/theDefaultDirectory" debug="0"/>", but this didn't work. Any light on this subject would GREATLY be appreciatted,
silas

Well, actually, it opens file where the process is currently located on your fileSystem. since you seems to be using windows, the process is started in the directory written in the "Starts In" field. Now you could use the command line (the ugly MSDOS like window), go to some directory and starts the tomcat process from there, and the files would be created in that place.
The docBase tells where tomcat should look when looking for pages (html jsp, etc...). If you want to use it, you can still refers to it as :
new File (yourServlet.getServletConfig().getContextPath("/myfile.txt"))Another track to check would be to look in the System.getProperties. There has to be some property that gives the current JVM path, try to change it to the location you'd like it to be and see if it conforms to how you'd like to see it works.
Still, remember that you can have multiple Context in your servlet container, so there's no reason for tomcat to set the JVM default path to the docBase from one or another (File is a global JVM utility, not a J2EE only feature !!).

Where to look for log files & crash reports to help debug lockups?

Where would I look for possible log files or crash information that may provide clues on what the problem is?
Three or four times in the past few days my system has became unresponsive requiring a power-cycle. The little prism-colored round-cursor appears. I can drag windows about with my BlueTooth mouse (but not the trackpad) and that's about. The Function keys are not responsive. Other times the UI may becomes totally unresponsive.
A couple of weeks ago I Carbon Copy cloned my hard drive to a new 500GB Hitachi 7200 RPM ( I have 200GB free space now ). Before upgrading, I do not recall having had this problem. It usually occurs when I am running a Linux Red Hat Enterprise Linux 5.2 VM under Parallels. Parallels may have nothing to do with it as that's what I do all day ( develop Linux software in a VM ).
I have a MacBook Pro 2.4Ghz, OS X 10.6.3.
Thanks in advance for any tips or suggestions,
-Ed

This is a Mac OS X issue. I am not using Boot Camp or otherwise dual-booting. I am running Linux in a virtual machine under a Parallels Mac OS X host; in effect running Linux as an application under OS X.
Unfortunately I did not see any clues in either log file location. Thank you very much for explaining where to look. I ran Disk Utility and repaired a bunch of permissions. Perhaps I should have done this before and after making the Carbon Copy clone.
-Ed

How do i change where itunes looks for music on my computer? It would only use sample music and to import thousands of songs a file at a time is ridiculous, please help!

Had to install a new version of iTunes after an upgrade to 64Bit Windows, when i got itunes to search for content it only found the sample music, my music is stored on D drive and i cant work out how to get itunes to search there, any suggestions?
Thanks in advance, its really annoying!

You can use File > Add folder to library to import the media from any location. If you don't see the menu bar press ALT or CTRL+B to display it. The default options for iTunes will have created a new library folder on the C: drive, and adding media in the way described will result in iTunes making new copies of each of your media files in the C:\ drive. If that's not what you want then I suggest you hold down the shift key as you click the icon to start iTunes and keep holding until asked to choose or create a library, click the create option, and create a libray at D:\iTunes. Move your existing media content into D:\iTUnes\iTunes Media and use File > Add folder to library to import D:\iTUnes\iTunes Media. This will make a self-contained portable library that is easy to backup & move in future.
tt2

AccessControlException -- Where is it looking for my file?

I developed part of my program using WebGain, but at my house I'm using NetBeans.
My program (which consists of three .java class files) is using a FileReader to read in a file called "courses.txt".
Example code:
BufferedReader inStream = new BufferedReader (new FileReader("courses.txt"));
When it goes to open this file, it throws an "AccessControlException".
My courses.txt is located in the same directory as my .java files. Is this incorrect? I've tried renaming the courses.txt file to see if it sees the file at all, but it STILL gives me an AccessControlException even when the file is no longer present.
So, where is NetBeans (my java program) looking for my file?

I'm reading in the file from a set file name. I don't
want the user to be able to select it.
I'm getting an error when I do the following (as you
suggested):
BufferedReader inStream = new
BufferedReader(getClass().getResourceAsStream("/courses
txt"));
The error I get is "cannot resolve symbol".Is the above line within a non-static method? If not, then replace "getClass()" with [yourclassname].class
Also, you'll have to play with the API. Since getResourceAsStream returns an InputStream (not a Reader), you may have to wrap it with an InputStreamReader as well.
>
Also, how would I load an image using that method?The Image API have methods/constructors taking file names, as well as URLs. To load from the classpath, use the ones taking a URL. So, for example, instead of Image("fileName"), use Image(getClass().getResource("/filename"))

HT4623 i just bought an iPad from a friend. I think is generation 1 or 2 not sure where to look for this. Bottom line, I would like to update it to iOS7. Is this possible? It does not have the option for software update.

i just bought an iPad from a friend. I think is generation 1 or 2 not sure where to look for this. Bottom line, I would like to update it to iOS7. Is this possible? It does not have the option for software update.

Identify Your iPad
http://www.ifixit.com/Info/ID-your-iPad
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

Internal Time Machine "looking for backup disk" (not time capsule)

Hello,
I have the infamous "looking for backup disk" issue. My Time Machine drive is an internal drive, NOT a time capsule. It is mounted and visible, and the backups show up on it in the Finder. When I select to enter the Time Machine "starfield" UI, all my previous backups are browsable. But when it comes time to actually back up... it just says "looking for backup disk" forever. I've tried leaving it like that for something like 40 minutes, no joy. This is not a huge disk, there are about 700 GB of backups on it. The HDD activity light on my computer is NOT showing any activity when I am idling but it is "looking for backup disk," so I don't think it's scanning the drive or anything.
I have tried turning TM off and on, removing the drive and re-selecting it, unmounting it and remounting it, deleting the TM preference plist file from the library, rebooting, and all manner of combinations thereof. Nothing seems to work.
Anyone have any advice? This is on OS X 10.8.2 by the way. The TM backup worked fine through 10.8.1 and 10.8.2 with no problems until now. I don't recall doing anything specific to mess up TM or the disks in any way, although I may have turned TM during a reboot cycle prior to this happening (don't recall if this is actually the case, but in any case it shouldn't have caused such an error, no?).
Thanks in advance,
—Gabriel

[Just a note, TM only works on OS X Journaled drives (i.e. HFS+ drives). TM does not back up your FAT drive.]
Isaac:
If you unloaded the NTFS and FAT kexts, your TM backups might (might!) work again, but of course in that case you would not be able to see your FAT or NTFS drives in OS X, and if you removed the FAT kext then a lot of USB keys would be unreadable in OS X - not a good solution.
The kexts are specific to OS X, so removing them should not affect Windows... but may affect boot camp, I don't know how boot camp is programmed (which would be a problem). Luckily if your Windows drive became inaccessable from boot camp with removed kexts, it should be easy enough to simply boot back into OS X, restore the kexts, and then Windows should work again.
I would recommend not mixing partition types on drives with shared OSX/Win functions, it seems to "tempt fate" as it were with possible errors. I don't know what has precipitated this error in your case, if it was the MSE or disk error or something else, and unfortunately I don't have a real fix to offer beyond trying things with the kexts removed and seeing if they work.
NOTE THAT THIS IS AT YOUR OWN RISK, messing with kexts is not a very recommendable practice since these files enable core functionality in the OS. Make a backup before if you can, and consider your options carefully. In OS X, navigate to /System/Library/Extensions and you'll find a bunch kext files. The two you need are msdosfs.kext and ntfs.kext. Copy ntfs.kext into a backup folder (e.g., on your desktop). Delete the original ntfs.kext from the S/L/E folder. Reboot and see if you can still access windows. If so, reboot into OS X and see if Time Machine works again. If you're good on both those points, then consider going without ntfs.kext on a permanent basis – it is rare that you need to read an NTFS drive while in OS X. On the other hand, if this does not fix your problem, you may try restoring ntfs.kext, and backing up / deleting msdosfs.kext to see if THAT is the culprit. Unfortunately, if msdosfs.kext is causing the TM error, you're kind of out of luck, since going without FAT access will be pretty annoying any time you need to use a drive to swap files between Windows and Mac (using a USB key).
Ultimately I don't have a solution, as I have noted, so much as I've narrowed down where the error is occuring in some peoples' cases (like my own). Good luck!

Stuck on looking for backup

Hi,
Posted a little while back on here with my TC woes. Long story short, I went to apple and they swapped it out for a new one. Three days later, it is falling over again. I have a Macbook air 2011 running the latest OS and an iMac also running the latest OS. Timecapsule was updated to the latest firmware. I have pulled all the connections out the back bar my apple tv incase that was causing a problem but it hasn't fixed it. Just gets stuck on looking for backup for hours on end before informing me that backup failed. As with previous time capsule, the only way to fix this is to do a power cycle on the TC and it will then work for a few hours again before falling over.
I really am at my wits end with this. There is no reason that on a three day old TC I should be having these issues surely!? I have tried the suggestions on here with regards to having a short name for it with no spaces (MikeTC) but to no avail. I can hear it spinning up in front of me now. If I click backup now, the discs will spin up and the TC will come to life, but it cannot make a backup. I don't know if I have a file somewhere in the depths of my macbook that is preventing things from working, but it is driving me crazy!
I've made a short 2 mins video of my issue that I have sent to the repair shop and am awaiting their input, but if anyone has a bit of time spare to send some suggestions my way I would appreciate it.
https://www.youtube.com/watch?v=fs1-8R4mwVE
Thanks,
Mike

So, the answer to the question was that TC lasted until 2000 tonight when I got back in, turned the laptop back on and got the backup failed message. It's now stuck on looking for backup disc again and so on for the next however many hours until it gives up. I have included a netstat again from a couple of minutes ago incase it throws any light on the subject. It seems to be at the moment that when the laptop goes to sleep, when you wake it up again it will fall over. I don't switch my laptop off, just let it go to sleep. This seems to be what causes the thing to fall over - it cannot handle the laptop dozing off!
I am wondering if moving the TC upstairs and plugging it into my iMac via ethernet might help? Would the TC be able to run wirelessly like this - i.e. not plugged into my router via ethernet, or does it require an ethernet connection to work? My thinking is that by having it ethernet cabled directly into the iMac, it would surely not be able to lose where the disc was, although maybe I would still have the same problems with my laptop backing up?
Routing tables
Internet:
Destination        Gateway            Flags        Refs      Use   Netif Expire
default            skyrouter.home     UGSc           64        4     en0
10.37.129/24       link#9             UC              2        0   vnic1
10.37.129.255      ff:ff:ff:ff:ff:ff UHLWbI          0        2   vnic1
10.211.55/24       link#8             UC              2        0   vnic0
10.211.55.3        0:1c:42:5c:7c:f3   UHLWIi          1        2   vnic0   1188
10.211.55.255      ff:ff:ff:ff:ff:ff UHLWbI          0        2   vnic0
127                localhost          UCS             0        0     lo0
localhost          localhost          UH             12 1236293     lo0
169.254            link#4             UCS             1        0     en0
tc24ghz.local      24:a2:e1:e9:41:d1 UHLSW           0       16     en0
192.168.0          link#4             UCS             6        0     en0
skyrouter.home     7c:3:4c:a2:85:c5   UHLWIir        65     1572     en0   1199
unknown            2:f:b5:7:e9:90     UHLWI           0        0     en0   1000
livingrmappletv    9c:20:7b:ac:65:6f UHLWI           0      116     en0   1200
michaels-air       localhost          UHS             0       11     lo0
bedroomappletv     f4:f9:51:d9:8a:ef UHLWIi          7     2730     en0   1184
tc24ghz            24:a2:e1:e9:41:d1 UHLWIi          2      303     en0   1186
192.168.0.255      ff:ff:ff:ff:ff:ff UHLWbI          0        8     en0
Internet6:
Destination        Gateway            Flags         Netif Expire
localhost          localhost          UHL             lo0
fe80::%lo0         localhost          UcI             lo0
localhost          link#1             UHLI            lo0
fe80::%en0         link#4             UCI             en0
fe80::223:12ff:fe1 0:23:12:1a:76:58   UHLWI           en0
living-room-apple- 9c:20:7b:ac:65:6f UHLWIi          en0
tc24ghz.local      24:a2:e1:e9:41:d1 UHLWIi          en0
fe80::7e03:4cff:fe 7c:3:4c:a2:85:c5   UHLWI           en0
michaels-macbook-a b8:8d:12:18:4c:60 UHLI            lo0
ff01::%lo0         localhost          UmCI            lo0
ff01::%en0         link#4             UmCI            en0
ff02::%lo0         localhost          UmCI            lo0
ff02::%en0         link#4             UmCI            en0

Acrobat looking for joboptions file in a user folder that doesnt exist

I have a user that has Acrobat Pro XI installed on her machine. When she tries to create a pdf using Adobe PDF as the printer option, it produces an error that it cannot file the PDF_1.joboptions file. The error message indicates that it is looking for that file, in a User appdata folder, for a user account that doesn't exist, nor can it be made to exist on the machine. I have already attempted a repair of the installation... and I also have completely uninstalled and reinstalled the software and it is still looking in the same location. Is there a registry key that can be altered for this, or a setting in Distiller or elsewhere to fix where Adobe PDF looks for this joboptions file? Thank you,
Matthew M

Hi Matthew ,
Please refer to the following link and see if it fixes the issue.
Re: Selected PDF Job Option doesn't exist...
Could you please also share the error message so that we can replicate this issue.
Regards
Sukrit Dhingra

(Help) system classpath -Vs- the place where weblogic looks for classes

The following is my app's hierarchy.
myapp
|
|__myjsp.jsp
|
|__WEB-INF
|
|__classes
|_ MyClass.class
I am not able to use MyClass within myjsp.jsp
i.e. a scriplet like that shown below gives an error stating that MyClass isnt found
<% MyClass obj; %>
I've tried setting the system classpath, but to no avail.
Is there a difference between the system classpath and the place where weblogic looks for classes?
(I am running my app by creating a myapp.war file and placing it in autodeploy folder)

Try moving your class to a named package and use the appropriate import statement in your JSP. Loading it from WEB-INF/classes/packagename should be fine so you might want to remove the other classpath mods you made to eliminate that uncertainty.
Here's a snippet from http://publib.boulder.ibm.com/infocenter/dmndhelp/v6rxmx/index.jsp?topic=/com.ibm.websphere.nd.doc/info/ae/ae/rweb_jsp_migration.html:
"As of JSP 2.0, referring to any classes from the unnamed or default package is not allowed. This can result in a translation error on some containers, specifically those that run in a JDK 1.4 or greater environment which will also break compatibility with some older JSP applications. However, as of JDK 1.4, importing classes from the unnamed package is not valid. See Java 2 Platform, Standard Edition Version 1.4.2 Compatibility with Previous Releases for details. Therefore, for forwards compatibility, applications must not rely on the unnamed package. This restriction also applies for all other cases where classes are referenced, such as when specifying the class name for a tag in a Tag Library Descriptor (TLD) file."
HTH,
Mike
Weblogic/J2EE Security Blog: http://monduke.com

Time Capsule, Looking for backup

Since the recent software update my timecapsule isnt backing up anymore, my drive seems to mount and appear on the desktop and i can see the drive but all i get is looking for backup, in the time machine prefrences i have tried re selceting disks and a few other things but still no joy, does anyone know if this a a bug in recent software and if so how to report to apple, if not any ideas to fix this world be great.
in finder i can see the time capsule drive and drag and drop files in and out with no problem
I have macbook 2GHz intel core 2 duo 4GB Ram running Mac OS X 10.7.3
Time Capsule is running 7.6.1

I have had a similar problem with Time Capsule, Time Machine and Mac OS 10.7.
In french, Time Machine was telling "Recherche du Disque de Sauvegarde" which seems to be similar to "Looking for Backup Disk" and couldn't backup anything.
I've resolved it (while keeping the last backup) with following what is described there :
https://discussions.apple.com/message/17239743#17239743
Below, what I have done in details :
To your own risks... (risk of erasing everything on the mac and of deactivate some functions... and to be unable to recover anything)
It has worked for me but it couldn't for you.
1/ Deactivate Wifi on the Mac
2/ disabled the backup from the preferences panel
No pending backup.
Open "Terminal" app
3/ disabled spootlight:
sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist
(described here : http://osxdaily.com/2011/12/10/disab...mac-os-x-lion/)
4/ delete the following hidden folders from the diskboot and external drive backup (.Fseventsd and. Spootlight-V100)
4.1/ delete .Fseventsd on the mac, enter :
cd /
ls -l
(you must find .fseventsd and .spotlight-vt100)
sudo rm .fseventsd/fseventsd-uuid
sudo rmdir .fseventsd
4.2/delete spotlight-vt100 of mac :
sudo rm -dR .Spotlight-V100
4.3/ delete .fseventsd of Timecapsule :
cd /Volumes
ls -l (you have to look for the backup directory)
cd Cop* (because for my computer : the name is 'Copies de sauvegardes de Time machine' and it is the single directory name begining by Cop)
sudo ls -l (check presence of .fseventsd et Spotlight-vt100)
sudo rm -dR .fseventsd
4.4/ delete .spotlight-vt100 :
sudo rm -dR .Spotlight-V100
5/ Restart Time Capsule and mac
6/ spootlight rehabilitated (details here :http://osxdaily.com/2011/12/10/disab...mac-os-x-lion/) :
sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist
and index launch (found here : http://www.printedbyerik.com/2011/08...index-on-os-x/) :
sudo mdutil -i on /
It took 4 hours for 500Go
7/ at the end : put an internet cable between Mac and Time Capsule (it is mandatory)
Launch a backup in Time Machine preferences.
For my computer : 15 hours for 70Go.
3 backup since without any problem.

Looking for APXXTR files on the database

Hi to All,
I have raised an SR with oracle to resolve a expense report issue that takes place in import process. SR asked to locate the following files. Currently looking for the files. Can you anyone shed some light where these files may be on the DB. We are currently using EBS 11.5.10.2 and running Oracle DBMS 10g on windows 2000 server.
src/apxxtr/apidbl.lpc src/apxxtr/apicdl.lpc include/apxxtr.h 115.20
I have asked oracle to specify path of files...but they didnt give much of a good answer.
Any help would be greatly appreciated.

You are likely to get better help in the EBS forum :-)
Srini

Looking for saved files in Adobe

Please help me to open Adobe on a specific directory on my computer when looking for saved files?

Actually, it's not written into the GUI for the app. That's just where Windows looks (to oversimplify a lot) if you don't tell it where to look. It's intended to be the default for all apps.
Message was edited by: Test Screen Name to remove duplicate tip

I am looking for a File Manager

I'm looking for a file manager that will let me see what files I have on my BB itself and on the card. I would also like to be able to move files from the BB memory to the card in some cases. Does anyone know if there is such a utility available in the BB world?
Along with that, I am wondering if I can run applications from the card as well as the BB memory?
Any help would be greatly appreciated.
Bob

Hi there!
Concerning file management, I find that using the USB tether method is the simplest as it lets you treat your Device and Media Card memory as USB drive letters in Windows:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US...
There also is a native file manager app:
Homescreen > Media > BBKey > Explore
I recall some posts here somewhere about add-ons...you might dig into AppWorld to see if there is anything you might like.
Concerning your second question about running apps from the Media Card -- no. BB's restrict apps to being installed into the protected and fixed AppMemory location. There are some tricky add-ons that will swap apps in and out of AppMemory when you are not using them, but to run, an app must be installed into AppMemory. There is no option.
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Macbook was fixed, paid for backup, files missing

On friday my computer shut off without warning while i was on the internet. I took it into the apple store and the genius guy thought that it might be the magsafe. So I had the magsafe checked out because no matter what was reset the computer would not start. The magsafe wasnt the problem, they thought it was the logic board. So I brought in my western digital external drive and paid apple to back my computer up before they sent it away to be tested.
on wednesday i was called and told my computer is ready. So I rushed to the store and grabbed my compter and the external and rushed them home before I had to be to work.
that night i went to look for a file on my computer and it was gone. in fact a large portion of my files were gone. so i went to the external and did a retrieval. it loaded the folders but not the files.
to get to the files i have to go through finder, and follow that chain until i can get to my files. My problem is that I still have files missing. It doesn't look like they backed it up since my last backup....what can i do, i'm missing some important artwork that i did for clients and contests. My father and I feel like if i paid for the service than why wasn't it done properly.
any suggestions because the phone line is no help. should i take it back to the store?

I too have this exact same problem. I recently replaced my hard drive and before doing so, did an entire system back up. When i went to restore the files onto the new hard drive there doesn't seem to be any files to back up from my time machine. Nothing!!! Pls can someone help?????

HT1751 Where to look for backup files on computer?

Similar Messages

Maybe you are looking for