HT1766 I just bought a 5s and when I got home and tried to sync it stopped and gave me an error message saying that my computer wasn't authorized anymore for some of the purchased items on my iPhone. My computer says it is authorized. What to do?

I just bought a 5s and when I tried to sync it stopped saying my computer was no longer authorized for some of the items on my iphone. I went to store/authorize this computer and it said the computer was already authorized. How do I fix this?

I have the same issue. There are some suggestions to follow in the Apple support article http://support.apple.com/kb/TS1389 They didn't work for me but they may for you. My old iPhone 3S and iPad 2 syncs fine with iTunes.

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How do I find all the purchased items on my iPhone? When I try to update the iPhone iOS while connected to my MacBook it says there are purchased items on the phone that have not been transferred to my iTunes library and that I should transfer them.

How do I find all the purchased items on my iPhone? When I try to update the iPhone iOS while connected to my MacBook it says there are purchased items on the phone that have not been transferred to my iTunes library and that I should transfer them before updating.

Thanks. This seems to have worked easily.

I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

Hello AKCamus
To give you some ideas of what to do next, I have provided a few articles that will give some troubleshooting Wi-Fi connections and recommended Wi-Fi settings.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Thanks for using Apple Support Communities.
Regards,
-Norm G.

How do I transfer the purchased items on my iPhone to my iTunes library?

When I connect my iPhone to my computer, I get the message that a newer version of iPhone software is available. However, when I click on the link to download and install the software, I get the message "There are purchased items on the iPhone that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this iPhone." How do I transfer the purchased items on my iPhone to my iTunes library?

You may need to enable the Menu Bar.
In the upper right hand corner, there should be a small box, half dark colored and half light, with a small arrow next to it. Click there, and choose "Show Menu Bar" from the resulting menu. At that point, you should be able to select File > Devices > Transfer Purchases, as explained by roaminggnome.
A second option you have is to show the sidebar by going to View > Show Sidebar. After this is done, right click on your device in the sidebar, and "Transfer Purchases" should be an option.
Please refer to this article for more information
http://support.apple.com/kb/HT1848

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Help

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Could there be an issue with an older Pr application on the computer? Please help!

You need to be very careful which project you open in which version.
For 2014 make sure its on 2014.1 build 81.

I tried to rename a file, it gave me an error message (can't remember the number - 43??) and then the file disappeared from the original folder. When I do a search, the file comes up under the new name, but it does not show a path, and even though preview

I tried to rename a file, it gave me an error message (can't remember the number - 43??) and then the file disappeared from the original folder. When I do a search, the file comes up under the new name, but it does not show a path, and even though preview shows the contents, I can't open the document (Powerpoint) and I can't move the document. I tried "Copy" and paste but it doesn't work. I tried "Share" with Airdrop and iChat, but the file is inaccessible. When i try to rename the file, it says the filename is too long.
When I try to open it, it says the alias is not good, and asks if I want to fix the alias. I'm afraid to do that and lose all access to this document.
Right now, it feels like a ghost document - it is on the computer intact, but it is in an undisclosed location and inaccessible.
Please help!!

I was able to resolve this by repairing permissions, even though no permissions error was listed specifically for that file.
I could also have recovered it through Time Machine, but I'm interested in knowing how not to have this happen again!
I was afraid of rebooting and possibly losing track even of the ghost.
I did not try EasyFind - I'll keep that in mind next time.
Thanks for all the comments.

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue?

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue and if i must, how dI reintall iTunes without loosing my content?
P.S. I am able to sync postcasts and music though!

http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125
http://support.microsoft.com/kb/299357

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...

HT1430 i walked out of school and was trying to get on my phone but it would not come on.It was just a black screen so when i got home and put it on the charger it keep vibrating but still showed a black screen.I tried to restart it i called apple and eve

i walked out of school and i was trying to get on my phone but it would not cut on.It was just a black screen.So when i got home and put it on the charger it keep vibrating but still a black screen. I called apple and everything i tried to restart still nothing HELP!!!HELP!!!!HELP!!!! i want my phone back

Did you ever figure out how to turn your phone on? Mine died today around noon for no reason. I'm so mad at it! I can't get it turned on, and I KNOW the battery is charged. Suggestions? I'm going to the genius bar (another trip completely out of my way) tomorrow morning. Suggestions?? Oh and please don't tell me to hold the "home" button and the "power" button together because I've been doing that all day. It doesn't work.

When I try to open a project, the only option for a new track is for external MIDI device; when I try to open an audio or software instrument track, I get an error message saying that "the specified number of tracks could not be created. Reduce the n

When I try to open a project, the only option for a new track is for external MIDI device; when I try to open an audio or software instrument track, I get an error message saying that "the specified number of tracks could not be created. Reduce the number of tracks to create and try again." I didn't specify ANY number of tracks. Thanks for help!

Ah.. then I suspect you just need to go to Logic's prefs/Audio and check CoreAudio...
It has been unchecked somehow...
Also.. as an aside.. Be careful not to create such large subject names in future when posting here.. They can cause issues with replying to posts in such threads.. due to a bug in the forum software.. so please keep them short and to the point...
Cheers..
Nigel

I just tried to sync for the first time and i receieved an error message saying, "Itunes could not backup because backup could not be saved on the compute"??

i just tried to sync for the first time (iohone to PC) and i receieved an error message saying " it iTunes could not backup because backup could not be saved to the computer"

just as i've posted the same issue here hope that someone could give us a hand. I have just swtched from nokia to iPhone for my company cell and i have more than 1000 contacts... it would be murder to create those contacts one by one )))))

Im tryinging to sync my new iphone 4 and I keep getting error message saying can't connect to store -9808

Im tryinging to sync my new iphone 4 and I keep getting error message saying can't connect to store -9808

Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release

I have win7, outlook 2007 tried to sync with icloud but i get an error message and the calendar is blank. Thanks apple? Any suggestions from the community?

I have win7, outlook 2007 tried to sync with icloud but I get an error message and my calendar is blank. I do not see my outlook calendar, on the left pane under all calandar I see my me account checked and all others are unchecked. I looked at icloud and all the data is in and the iphones syncl with ipad but something is not right with my PC Outlook. I cannot get back to the good old mobileme. Thanks APPLE? Any suggestions from the community?

This issue can be caused by corrupted cookies.
Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
* http://kb.mozillazine.org/The_page_is_not_redirecting_properly

I am trying to import cr2files from the camera into lightroom 5 and keep getting an error message saying Lightroom can not read the files and therefore will not import them. Has anyone had a similar problem-.thanks

I am trying to import cr2files from the camera into lightroom 5 and keep getting an error message saying Lightroom can not read the files and therefore will not import them. Has anyone had a similar problem….thanks

If you are having the same problem, i.e. a disk permission problem, open your favorite search engine and search on, "change disk permissions", and I think you'll find plenty of information on how to fix the problem. This is a Lightroom forum. Your problem is with your operating system. There is no sense in rewriting instructions that are already available if you do a simple search.

I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.

I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.

Hi there calcit08,
Welcome to Apple Support Communities.
Take a look at the article linked below, it provides a lot of great information and troubleshooting suggestions that’ll resolve the issue that you’re running into restoring your iPhone 5 with iTunes on your PC.
Resolve iOS update and restore errors in iTunes - Apple Support
Take care,
-Jason

HT1766 I just bought a 5s and when I got home and tried to sync it stopped and gave me an error message saying that my computer wasn't authorized anymore for some of the purchased items on my iPhone. My computer says it is authorized. What to do?

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