HT1904 I recently received a substantial refund from purchases my grandson of 8purchased. I tunes graciously refunded the money. However now I cannot use my credit card to make purchases for thr game I play.

I recently received a refund from I tunes which I appreciated. My little grandson who is 8 made $460 worth of purchases without my knowledge. However now I cannot use my credit card for further purchases on the game I play. Getting itnacross to ITunes is difficult.

dawnfromcabot wrote:
ITUNES HAS CHARGED MY DEBIT CARD $99.99 FOR GLOBAL WAR RIOT-SOME GAME I DID NOT KNOW WAS LOADED ON MY OTHER PHONE; HOWEVER, WHEN I PULLED UP THIS APP TO SEE EXACTLY WHAT IT WAS WAS I SURPRISED TO SEE I COULD DOWNLOAD IT FOR 'FREE'. I HAVE CONTACTED ITUNES THROUGH THIS REDICULOUSLY CHICKEN SH_T SYSTEM THEY USE SO THEY DO NOT ACTUALLY HAVE TO HEAR HOW UPSET A PERSON IS NOW THAT THEY CANNOT BUY FOOD FOR THEIR CHILDREN BECAUSE OF A MISTAKE MADE ON ITUNES PART. I DID RECEIVE AN EMAILED RESPONSE FROM STEPHANIE WHO ADVISED THIS WAS PUCHARED ON A PHONE THAT HAS PURCHASED DOWNLOADS IN THE PAST. I WONDER IF SHE THOUGHT TO LOOK AT MY ENTIRE DOWNLOAD HISTORY AND DISCOVER THAT NOTHING HAS EVER BEEN PURCHASED ON MY ITUNE ACCOUNT IN THE AMOUNT REMOTELY CLOSE TO WHAT THEY ARE CHARGING ME NOW. THAT IS BECAUSE I DO TRY TO MONITOR THIS ACCOUNT AND OBVIOUSLY THIS LAST PURCHASE WAS DONE WITHOUT MY KNOWLEDGE UNTIL I CHECKED MY ONLINE BANKING ACCOUNT, WHICH I DO EVERY DAY. TO MAKE MATTERS WORSE THE APP STATES IT IS FREE TO INSTALL WHEN YOU PULL IT UP SO NO ONE HAS CLARIFIED TO MY WHERE THE $99.99 COMES INTO PLAY. I WILL NOT DROP THIS UNTIL MY BACK ACCOUNT HAS BEEN PROPERERLY CREDITED IN THE SAME TIME FRAME IT TOOK YOU TO TAKE MY MONEY. I WILL LAUNCH A COMPLAINT WITH EVERY POSSIBLE ENTITY IN THE ITUNES COMPANY AND BUSINESSES OUTSIDE THAT REGULATE THEIR BUSINESS UNTIL THIS HAS RESOLVED IN MY FAVOR AS I AM THE ONE WHO HAS BEEN VICTIMIZED BY A COMPANY I INVITED INTO MY TELEPHONE NETWORK IN GOOD FAITH!!!!!!!!!!!!
Reading that is giving me a headache, how about normal type.

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Wrong payment, Please refund the money to me!

Der Skype,
Hello, I didn't purch package, Why charge me CAD30.48???????????
I remember that years ago, I had a skype, and always been keeping charge from my visa card. I hate it!!!!
Then I closed that account.
after one year, my friends suggested me use skype again, and I opend nother account, but now it's the same thing, same problem. SKYPE wrong charge my credit card, and I can not find anybody to fix the proble. I very upset about that. Skype, Such big company, so many years still haven't fix the problem. I feel not safe to use skype anymore. NO Trust!
Please refund the money to me. I will close the account. The wrong charge information as below:
Skype Name: [---]
Product name: 15% discount, Package
Total amount: CAD30.48
Transaction date: Jun 3, 2013
Order number: [removed for privacy]
Order status: Delivered
I did not purchase as above. It's totally wrong charge! Please refund the money to my credit card. I am will not accept the amount.
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Thank you.

Hi, zdtour, and welcome to the Community!
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If the charge you report is a fraudulent charge, the next step is to change your Skype account and payment method account passwords immediately if you have not already done so. As a proactive measure, you may also wish to run your preferred anti-virus/malware/spyware software using the most recent virus signature files available.
Then, if you can not cancel the errant subscription yourself in your account, you will need to contact Skype Customer Service for further assistance. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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