HT1918 despite changing my apple twice id somebody in N. America/Canada is downloading games from my account. the website does not give me any recourse to correct this and track who is doing this. Any suggestion would be gratefully received

Hi,
I cannot seem to find any help for a situation that has now occurred twice, despite changing my apple id on bith occasions. Twice now, once from Canada, the second time from the USA, someone has downloaded games using my account.
The website seems particularly unhelpful as to how to rectify this and Apple do not appear to want to take responsibility for helping me sort this out. any suggestions would be gratefull received.

Hi aughton880,
To address your immediate issue, for any purchases you did not make I would report by following these instructions:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Two step authentication may be a good security measure to add to your account to prevent future issues:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
I would recommend changing your password as well:
Apple ID: Changing your Apple ID password
http://support.apple.com/kb/HT5624
I hope this helps!
- Ari

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HT1918 despite changing my apple twice id somebody in N. America/Canada is downloading games from my account. the website does not give me any recourse to correct this and track who is doing this. Any suggestion would be gratefully received

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