HT1918 Hi out there ! I've updated my account settings with a new credit card but it will not accept it why I don't know as it is a valid credit card !
Hi out there ! I've updated my account settings with a new credit card but it will not accept it why I don't know as it is a valid credit card !
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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I am trying to purchase an app on a new iPad we have purchased. I'm asked to put in my security code on my credit card for security reasons, but it will not accept my code as valid. Not sure how to proceed.
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Itunes is asking that I edit payment info, but will not accept any changes to allow me to purchase music? I have changed cards, reentered information, uninstalled and re-installed Itunes. Nothing is working, what do I need to do?
See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I just updated to XI, but it will not accept the serial number
Hi there
If you have purchased an Acrobat XI upgrade you will be prompted to enter the Acrobat XI serial number first then the serial number for the prior version.
Which serial number isn't being accepted? Please provide more details and send me a private message with both serial numbers so I can check further.
Thanks
Bev -
I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?
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My IPhone 5 installed the new IOS 7 update but it will not install. Why?
My IPhone 5 installed the new IOS 7 update but it will not install. Why?
I imagine a ton of people are attempting to download, install, and reactive their devices it right now. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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I redeemed my iTunes card but it will not allow me to make any purchases
I redeemed my iTunes card but it will not allow me to make any purchases please help.
Have you Contacted Support as requested...
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html -
When I got the message that there were updates, I accepted them and then my computer restarted automatically. Next it asked for a password which I gave but that was not accepted. I got a message that I could use my apple ID so I did that. It also was not accepted. I verified that I had the correct apple ID on my iPad. Still can not get my Mac book pro running. Any suggestions.
Mac OS X: Changing or resetting an account password
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Checked for updates and tried to download latest version of itunes but it will not install
Please help !!!
I have had itunes installed for years but allof a sudden, when I try to complete an action (create a playlist for example) I get an error message
"Itunes has stopped working and must close"
I searched for updates and tried to install the latest vesion of itunes but it will not install - error message just says " failed to install correctly, try reinstalling"
What has gone wrong and what do I need to do ???
Fingers crossedSolving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
Hi all
I have et billing problem with my Ipad and Iphone.
I change et visa card (new one) and when I introduced the informations asked, I get the following answer: "change payement method. There is a previous billing problem. Your card is not accepted". What to solve the problemHello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Trying to redeem an iTunes card and set up an apple ID in the App Store and it will not work unless I add a cc which I do not have. What do i need to do
If you don't want to give credit card details then there are instructions on this page for creating a new account (the instructions won't work on existing accounts) without giving card details : http://support.apple.com/kb/HT2534 - if you don't use those instructions when creating an account then card details will need to be given before the account can be used in the store
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How do i use my itune card i bought to pay a pass due amount. It wont let me. Keeps the balance of my card but keeps trying to bill a credit card i cancel for the past due amount!! and i cant delete my credit card. Apple is such a pain. How do i do this??? im thinkin of going to the kindle fire.
Im done with apple. Customer support on the phone was no help on this issue. It is such a pain. Its not the first issue ive had. Im getting a kindle fire and getting rid of my itouch.
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I need to know if there is an update to use AVG with the new firefox beta version
I downloaded the new beta 4 version, I really started liking it till I realised that it did not have several add on's including AVG add on, which I want to keep, is there going to be another updated version so I can keep my add on's that I have,I had to go back to the older version (3.6.13), Thankyou for your time.
Sincerely,
LanceCheck with AVG to see when they plan to update their Firefox addon for Firefox4.
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I have tried to update flash player and when I put in my password, it is rejected. I have changed my email and password and have so informed adobe, but I am still unable to install flash player update. How can I update adobe flash?
This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.
If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.
If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person. -
Firefox was updating the other day and the PC crashed during this. Now unable to open firefox at all
Try manually resetting the software update feature by deleting the files shown in the "Software Update not working properly" section of this link - http://kb.mozillazine.org/Software_Update
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