HT1918 I recently was unable to watch a movie I purchased & paid for because my credit card was out of date. Surely you cannot take access to items I have purchased away from me if I do not own a credit card?

I recently was unable to watch a movie I purchased & paid for because my credit card was out of date. Surely you cannot take access to items I have purchased away from me if I do not own a credit card? Does this mean that I will no longer be able to view purchases if I decide to cancel my credit card. If this is the case, I will not be purchasing movies from iTunes again

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you have a credit card on your account then it will need to be valid. If you don't have a card to replace it with then have you tried removing it from your account ? On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.
Changing payment info : http://support.apple.com/kb/HT1918
If you don't get the 'none' option on the payment details screen then do you owe iTunes anything or have any pre-orders/subscriptions due : http://support.apple.com/kb/TS5366 ?

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How do I watch the movie I just paid for and downloaded ?

How do I watch the movie I just paid for and downloaded
It is apparently downloaded but it just sits there as a still picture and does nothing.

Well, it's funny because Itunes is the only one that does this. It has happened before. Neflix works fine. Hulu works fine. But not Apple.

HT1390 Unable to watched rented movie on ATV2

Last night we wanted to watch a movie on our ATV2 so on my Mac I went into iTunes and rented a HD movie. I let the download start and went off to prepare dinner. When I came back to my Mac a hour later there was an error message on the screen saying there was an error connecting to the store so I reinitiated the download. A few minutes later I got a message saying that the movie was ready for viewing, would i like to watch it now or later. I selected later and left it to continue the download.
In the end we did not end up watching the movie last night, but now I want to watch it. On my ATV2 I went into my library. The Rentals option appeared in the menu and, for some reason, the movie I rented is in the list of rentals twice. When I selected either of the movies to watch I got an error saying that the movie is currently being watched on another device and to stop it running on that device before trying again.
The movie was not being watched anywhere else. How do I tell iTunes this? Why won't it let me watch the movie on the ATV2 if I purchased on my Mac?
I tried rebooting both the ATV2 and Mac. I then deleted both copies of rental from iTunes. One of them I had issues deleting from trash, saying it was being used. I then restarted downloading the rental again and again said I would watch later when prompted. Now the Rentals option does not even appear on my ATV2 when I go to my library on my computer.
I could not find anywhere in the support material if it was actually possible to rent a movie from iTunes on Mac and then view on ATV2. Should it be possible? I did find a support note that said that any movie rented from an ATV2 could only be viewed on that device.
Any clues to fix this problem. I tried calling Apple support but they don't work weekends.

Further investigation revealed that I was unable to watch the movie anywhere. I kept getting iTunes Error 42110 when it tried to authenticate.
After searching through iTunes support material I found the solution, which was to remove the 'SC Info' folder from /Users/Shared. After I deleted this folder everything started working again.

HT4095 I recently purchased 2 movies ( the crooks and White House down) but was unable to watch them. Every time I tried it said not loading. So I would like to know how I get reimbursed for these from iTunes?

I recently purchased 2 movies and was unable to view them. It kept saying unable to load movie when it had clearly downloaded. How do I get reimbursed for these 2 movies as I was unable to watch them and am pretty fed up with iTunes right now?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the films from your iTunes library and redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If you aren't in a country where you can re-download films or if they re-download with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I rented Bad Teacher and in the middle of me watching it, it froze and i had to quit it and then i could not watch the movie anymore. Where did it go? I was not passed any rental periods.

and then i could not watch the movie anymore. Where did it go? I was not passed any rental periods.

Babowa
Thank you for your prompt reply. I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure   but I do not recall ever doing what you are telling me in your reply.   When you get a extended car warranty, you don't   sign up for it.. it is just there and is included in the sale.   You don't buy this warranty to use it.. You buy it, in case something happens.   Here a perfect iMAC with minimum 100 hour useage has a dead drive. That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not.   Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me. I had paid with credit card and fortunately it was there in their system.   I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
   I have used my Macbookpro warranty 1 time and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually. But I do have several boxes sealed here.. On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it.   Regardless, my request does not seem unreasonable.
Thank you

HT203167 Cloud has appeared on my laptop although I am not aware of having downloaded it; as a result only the items I have purchased appear in my library and I cannot access the hundreds of songs I have imported from my own CDs. How can I find them?

cloud has appeared on my laptop although Iam not aware of having downloaded it: as a result only the items I have purchased appear in my library and i cannot access all the songs I have imported from my own CDs. How can I find them?

If the music is purchased through iTunes:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
If the music is not purchased through iTunes:
Senuti — Recover music from your iPod, iPhone or iPad to your Mac

HT1657 If I download a movie today, but will not be watching it for a few weeks (i.e. when overseas) - when does the 'activation' period start? Do I have 48 hours from the download date or when I first watch the movie?

If I download a movie today, but will not be watching it for a few weeks (i.e. when overseas) - when does the 'activation' period start? Do I have 48 hours from the download date or when I first watch the movie?

You have 30 days from when you download it, but when you then start watching it you have 48 hours (24 if your account is US based) to finish watching it before it expires.

I have just formatted by toshiba hardrive to Mac OS extended as recommended so I could upload movies onto it from my mac however I am now unable to watch these movies through my set top box like I could previously. How can I fix this?

I have just formatted by toshiba hardrive to Mac OS extended as recommended so I could upload movies onto it from my mac however I am now unable to watch these movies through my set top box like I could previously. How can I fix this?

Check the box's documentation to find out what drive formats it's capable of reading. Very few, if any, non-Apple devices natively support drives formatted as Mac OS Extended.
(111452)

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

HT204088 i have a charge from apple and i did not authorized it and it appears in my bank account but not in my recent purchases i want to know whats going on

i have a charge from apple and i did not authorized it and it appears in my bank account but not in my recent purchases i want to know whats going on

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
How much is the charge ? Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

Microsoft Intune was unable to set the desired mobile device policy for one or more users due to the following error: A2CE0100

Hi!
We have fatal or critical error message on Microsoft Intune Portal but all agents are working just fine. Before opening support ticket we would like to hear comments from the experts on this forum. We would also like to fix this error before starting to
manage mobile devices with Intune.
Error message on Intune Portal:
"Microsoft Intune was unable to set the desired mobile device policy for one or more users due to the following error: A2CE0100"
Repeated: 19 times.
Class: (System) Policy
Random Fatal error message on C:\Program Files\Microsoft\OnlineManagement\Logs\PolicyAgent.log found from one Windows 8.1 client:
2015-02-21 08:49:20:704 2852 1ab0 FATAL: DocumentProvider::IndicateToConsumer/pp->ProcessPolicies(NULL, NULL, NULL, NULL) failed with error 0x800704d5.
That said, we are not facing any specific problem but we would like to find symptom of this repeating error message on Intune Portal . We would appreciate to get any thoughts about this case.
Br.
Jukka

Hi Jukka,
Mobile policy doesn't apply to clients using the Full Client download. Please open a support case so the team can assist in further troubleshooting.
Thanks,
Jon L. - MSFT - This posting is provided "AS IS" with no warranties and confers no rights.

"Error: Final Cut Pro was unable to read the movie file just captured"

Hello everyone!
We had a computer crash while we were working on Final Cut Pro and backing up some media to a hard drive.
Since then, whenever we "capture' video footage and hit the escape key to stop capturing - we get -
"Error: Final Cut Pro was unable to read the movie file just captured"
We reinstalled the Final Cut Pro software all over again thinking that maybe the software got corrupted and we also rectified any disk permissions for the hard drives.
Any ideas?
Thanks
Efrain
G 5 Mac OS X (10.4.8)

We had a computer crash while we were working on Final Cut Pro and backing up some media to a hard drive.< </div>
You eventually want to figure out how that happened and make sure you fix it.
Since then, whenever we "capture' video footage and hit the escape key to stop capturing - we get -
"Error: Final Cut Pro was unable to read the movie file just captured"
<
You reformatted the external drive, yes? You might not have used the correct initialization setting. Should be Macintosh HFS, journalling is optional. Or you have a drive formatted for Winderz.
Aside from incorrect drive formatting, we have seen this error if the capture is incomplete or improperly terminated.
It's not an FCP issue, it's hardware.
bogiesan

HT1657 My harddrive crashed before I was able to watch the movie. Can I download it again?

My hard drive crashed before I was able to watch the movies. Can I download them again?

Did you fail to backup your computer?
If so, not good, then you can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Unable to watch 3 movies I rented. Please help!

I rented 3 movies through iTunes to watch on a trip I went on. While on the airplane I went to watch them on my iPad through the videos app and it told me none of the movies I had rented could open. Does anyone know why this happens? During my layover I was able to watch a movie because my iPad was connected to wireless, but I thought you could still watch them without wireless. If anyone has any advise on this please let me know. I have paid and been unable to watch 4 movies so far on my iPad. Thank you!

See this article: http://support.apple.com/kb/HT4095
It implies you need an iTunes Store connection to begin watching an HD movie rental.

I am considering the purchase of an iMac or macbook and want to know whether I can import my iTunes library of 400 albums from my Windows PC over my Home Network? 300 of these albums have been imported from CD's, so would not want to have to do that aga

I am considering the purchase of an iMac or Macbook and want to know whether I can import my iTunes library of +400 albums from my Windows PC over my Home Network? 300 of these albums have been imported from CD's, so would not want to have to do that again.

Just copy the entire /Musci/iTunes/ folder from old computer to /Music/ on new computer.
The libraries will be identical (date added, ratings, artwork, etc.).
You can do this easily over the network.

HT1918 I recently was unable to watch a movie I purchased & paid for because my credit card was out of date. Surely you cannot take access to items I have purchased away from me if I do not own a credit card?

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