HT1926 Quicktime stuttering, MOV file plays fine on my iphone but play it in my PC the sound and video stutters. happened only after the last update. how to fix

Quicktime stuttering, MOV file plays fine on my iphone but play it in my PC the sound and video stutters. happened only after the last update. how to fix?

Hi Richmoller51,
Welcome to Apple Support Communities.
See this article for some troubleshooting steps that can help with video playback in iTunes or Quicktime:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Best,
Jeremy

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I just download an album into iTunes, all songs play fine on iPad, iPhone, but on my Mac there is one song that only plays 10 seconds and then skips to the next song. How do I download onto my Mac again?

I just downloaded an album into iTunes, all songs on album play fine on iPad, iPhone, but on my Mac there is one song that stops 10 seconds into it and then moves to my next song. Can I download this song again? How?

Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

Ive downloade a movie but when watching it the sound and pic is not running at the same time, the sound is a few seconds after the pic. im running windows 8

.

Here are the individual files for those that fear the my other file of virii.
Attachments:
HASP.vi ‏88 KB
File Setup.vi ‏11 KB
Gather and Output.vi ‏149 KB

I copied several MOV files to a CD. When I play them from the CD the video is fine but the audio works fine for the first few seconds then stops (using Qicktime Player 7.7.1. Everything works fine if I use VLC Media Player. Does anyone have any idea why?

I copied several MOV files to a CD. When I play them from the CD the video is fine but the audio works fine for the first few seconds then stops (using Qicktime Player 7.7.1. Everything works fine if I use VLC Media Player. Does anyone have any idea why?

My purpose for copying to a CD or DVD is so that I can make copies and send to friends and relatives. What is the best way to get these files on a CD/DVD with the right codecs?
The easiest thing to do is to simply tell your friends and relatives to copy the files to their local hard drive before playing them. Your basic problem is that data discs have a limited real time transfer rate. Since you say VLC plays the files fine, I might suspect its player is likely buffering the data while the QT 7 Player is not.
Data discs made for playback directly from the CD or DVD are normally encoded using MPEG-4/AVC (H.264) video with AAC audio. This is a modern codec which has specific settings to re-package the data (i.e., must be encoded using the multipass option and then select the "optimize for CD/DVD" option).

I have an old mpg video file, taken with a very early model "smart phone", that opens and plays fine in my newly "rebuilt" iPhoto library. I cannot open, edit it or share it with any other software. How can I fix it, to be able to do anything with it?

I have an old mpg video file, taken with a very early model "smart phone", that opens and plays fine in my newly "rebuilt" iPhoto library. I cannot open, edit it or share it with any other software. How can I fix it, to be able to do anything with it?
Detail:
I've recently purchaced a 4TB Thunderbolt drive to store my "vast" music and photo libraries. iPhoto had an issue reading the moved library, so I bought and used iPhoto Library Manager to "rebuild" it. Apart from much of the original data such as date taken & camera used etc, it appears to be working well. The aforementioned mpg video was taken some 9 years ago, using an early model "iMate" smart phone, and opens and plays fine on iPhoto, but I cannot open it with anything else, (I've tried iMovie, VLC players, Wondershare and Handbrake) nor can I share it. I just want to edit it, and share it with family.
Any help would be appreciated...

No - not iMovie, VLC, Wondershare or Handbrake... Quick time starts with a "CONVERTING", then I get
I've looked at the "tell me more" links, tried downloading some of the movie players there. I'm begining to think the file is corrupt.
Thanks for getting back to me again though - appreciate it...

Quicktime 10 not opening Quicktime 7 MOV files

All of the old Quicktime movies created from IDL TIFF images and exported using the IDL 6.3 Research Systems Inc. Codec will not play in Quicktime 10. The files would not play in VLC or Flip4Mac either. Imported the MOV files into iMovie 11 (9.0.2), the thumbnails showed the images and tried to export in different formats. All formats displayed black screens. Any ideas would be appreciated. I have dozens of movies that need to be made accessible to coworkers.

Unfortunately the codec was not installed on this system... The error seems to be happening only for TIF files that were used to build the project.
Then perhaps you should install the missing codec if possible or convert the files on the "old" system. If the TIFF images are encoded using a proprietary or custom compression codec, then QT would require the same codec to decode the file data for both playback and conversions.

HT204370 I downloaded an HD movie onto my laptop from i-tunes. It plays fine on my laptop, but when I plug in my HD projector, the movie quits. When I unplug the projector, the movie starts again. I have never had a problem with projecting an itunes mov

I downloaded an HD movie onto my laptop from i-tunes. It plays fine on my laptop, but when I plug in my HD projector, the movie quits. When I unplug the projector, the movie starts again. I have never had a problem with projecting an itunes movie before this. Someone told me that i-tunes changed something so that movies can no longer be projected. We have a home theatre and have watched movies this way quite regularly, so it would be a drag if Apple will prevent us from doing this in the future.

I don’t know about projection, but I’m unable to watch HD content in iTunes because my Apple 30-inch Cinema Display is not HDCP-compliant (which is part of an HD copy-protection scheme).
The other movies you’ve projected, were they HD as well? If not, it could be the same problem: your projector is not HDCP-compliant.

Hi, I have downloaded some avi files and mov files. i am not getting audio while playing the movie. i tried to play with iTunes, QT, DivX player. but I am getting audio in mp4 files. can u help me to fix this

Hi, I have downloaded some avi files and mov files. i am not getting audio while playing the movie. i tried to play with iTunes, QT, DivX player. but I am getting audio in mp4 files. can u help me to fix this

First, back up all data and then uninstall "DivX" according to the developer's instructions.
Then try this:
VideoLAN - Download official VLC media player for Mac OS X

I originally downloaded a movie to my iPad and it plays fine, however, it won't play through iTunes on my iMac...

I originally downloaded a movie to my iPad and it plays fine, however, it won't play on my iMac even though it downloaded. I can watch the iTunes extras but the movie won't play....

What happens you try to play it?
It syncs to the iPod okay?
Does it play okay in iTunes?
B-rock

Is there a way to play an mp4 file at the beginning of a published project only when the project is accessed from a specific site?

Is there a way to play an mp4 file at the beginning of a published project only when the project is accessed from a specific site?
A little background info. I use Captivate 7 and currently have over 100 projects that I maintain on a quarterly basis. I publish using the SWF format and upload the swf/htm files to a server where they are then accessed from a few locations (within our online documentation, in our software product, on two different websites). Many of the projects are linked so some will be viewed as a series and others viewed as a standalone video. Each video uses the same template and includes an intro and end slide. Now my organization wants to implement a new intro to all videos (those I publish and those from several groups across the organization). My current intros provide overview material for the specific video so the new intro, which is an animation with audio in mp4 format, would need to be placed at the start of each project. The issue is, the intro adds 9 seconds to every video and in many cases doesn’t add any value (say, if a user accesses the video from within our product or views the videos as a series). I’ve talked it over with my boss and we want to try to add the intro only to videos accessed from site X, not any other location. So now to my question. Is there a way to play an external mp4 file (intro) only when the published project is accessed from a specific site, therefore eliminating the need to update each project? Maybe there's a way to add a parameter or variable to the URL or the html code?
Thanks in advance for your suggestions. Please let me know if you need additional information.

AimeeLove,
I have a solution for you. You may have to modify the code a little bit based on how long the timeline animation is for your clock. I based mine on 3 seconds to complete a minute hand sweep around the clock.
Milliseconds for each point on the clock:
12 = 0
1 = 250
2 = 500
3 = 750
4 = 1000
5 = 1250
6 = 1500
7 = 1750
8 = 2000
9 = 2250
10 = 2500
11 = 2750
In the mouseover section for 12 o' clock, put this code...
myVar = setInterval(function(){
     var pos = sym.getPosition();
     if (pos > 0 && pos < 50){
          sym.stop(0);
          clearInterval(myVar);
},10);
When you point to the time, the setInterval method loops every 100th of a second and checks the current position of the timeline. When the timeline reaches the range between 0 and 50 milliseconds (almost impossible to hit 1 specific point), the timeline will stop at 0. Also, the clearInterval will be fired to stop the loop.
In the mouseout section, put this...
sym.play();
clearInterval(myVar);
It start the clock again, and it also clears the loop in case you mouseout before you reach the range.
Make sure that myVar is a global variable so you can clear it from the mouseout section.
Repeat this for each point on the clock. To avoid potential conflicts, you may want to use my12, my1, my2, etc. instead of myVar. I put the milliseconds at the top that you would use as the beginning of the range. 50 milliseconds should be enough to catch it. So, for 5 o' clock, you would make your range between 1250 and 1300.
Let me know if you have any questions. Thanks!
Fred

TS1362 All of the movies I have rented or purchased from iTunes in the last 4 months fail to play properly. The audio and video are constantly out of sync. I have followed the iTunes suggestions to correct this, however nothing has worked. (Windows 8)

I am using a Dell inspiron 14z, with Windows 8, and before that a Dell with Windows XP. This is also happening on my iPad. For the last four months, none of the movies or television shows I have rented or purchased from iTunes have played properly. The audio and video are out of sync. I have tried the troubleshooting measures iTunes suggested, however nothing seems to work. I have read on the community that this has been a problem for users in the past, and have attempted to try some of the fixes individual users have suggested also. Again, nothing seems to work. At this point I am frustrated, as we purchase or rent almost exclusively from iTunes. I would appreciate a support-staff person response. Thank you so much.

this problem has been going on for windows users for over a year now.
Apple has no solution to this problem.

Hello I have problome with YouTube on my apple tv. When I add playlist on my Mac I can see the movies and play them but I can't see the movies on my appletv only the name of the playlist and I am can't watch the movies. Anyone know the problome? Please..

Hello I have problome with YouTube on my apple tv. When I add playlist on my Mac I can see the movies and play them but I can't see the movies on my appletv only the name of the playlist and I am can't watch the movies. Anyone know the problome? Please..

Geesh - all this information and no one has any clue to this? Not even someone from Apple?
Can someone at least point me in the right direction?

I imported a video I make in another program and I played it back in the video editor and I like the pan and zoom that was added by the program how do I save a copy with the effect of Premiere elements 12

I imported a video I make in movie maker program and I played it back in the premiere video editor and I like the pan and zoom that was added by the program how do I save a copy with the effect of Premiere elements 12
all I did was played it back how do I save that and make a new version of the video beacause when I save a copy the effect look I was trying to save was not there.
Rodney
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silkman1
I would be glad for the opportunity to customize a Premiere Elements 12 answer to your Premiere Elements 12 issue.
But, I want to make sure that we are together on the details. This is my understanding of what you have written. Please review and let me
know if I am misinterpreting anything that you have written.
You have a video created in Windows Movie Maker.
How did you output the video from Windows Movie Maker...wmv or mp4, what was the frame size and frame rate of that export?
Next you import that video into Premiere Elements 12 (can we assume that this is on Windows 7, 8, or 8.1 64 bit?)
From what you wrote, you have applied a pan and zoom effect to your video in Premiere Elements.
Now you go to export the Premiere Elements 12 Timeline content with your video with the pan and zoom applied.
But, the pan and zoom effect is not seen in playback of the export.
Is all of the above correct so far?
If so....we are going to need some more details from you...
a. What is the project preset that you or the project are setting to match the properties of the video coming from Movie maker? See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Rate, and Pixel Aspect Ratio even if the fields look grayed out.
b. Are you applying the pan and zoom effect with the Pan and Zoom Tool, fx Effects Presets, or keyframing the Scale (for Zoom) and
Position (for Pan) in the Motion Panel expanded?
c. What are you selecting as your export in Publish+Share/. Please give details...are you using default settings or customizing the export
setting under the Advanced Button/Video Tab and Audio Tab of the preset selected?
I am suspecting some sort of mismatch of your project settings or some problems with working with the Pan and Zoom tool. I need
your answers to help me help you. If I have written anything that you do not understand, please let me know. I will re-write if necessary
so that we are in sync to resolve the issue.
Thanks.
ATR

HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh

I finished adding my transtions to my timeline. I was having crashing issues so I shut down everything before I rendered the project and now it tells me that the project is unreadable or the file is too new for this version of final cut. What Happened?

I finished adding my transtions to my timeline. I was having crashing issues so I shut down everything before I rendered the project and now it tells me that the project is unreadable or the file is too new for this version of final cut. What Happened?

What Happened?
No way for us to know. But if your system was crashing, there definitely was a problem. The FCE error message you got normally indicates the FCE project file has been corrupted. This probably happened due to whatever caused your system to crash & shutting down the system.
First, make sure your system is running correctly. Then, use the Finder to navigate to /users/yourusername/Documents/Final Cut Express Documents/Autosave Vault and find the most recent backup copy of your FCE project file. Copy the file to your Final Cut Express Documents folder (copy the file, don't just move it). Then double-click the copy to open it in FCE. It should open ok, but will probably not have your most recent edits (transitions). You may have to rebuild the transitions, but at least you will be back in action.

HT1926 Quicktime stuttering, MOV file plays fine on my iphone but play it in my PC the sound and video stutters. happened only after the last update. how to fix

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