HT1933 I rented a movie Frozen and it was stuck in processing then after a restart it now has the pop up saying could not load video. How can I fix this or get my money back.
This seems to be common from all the threads about it.
Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN
Similar Messages
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i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I wanna ask about my iMessages, because everytime that I am using my apple ID it is always saying that my username and password was incorrect.But I am really sure that I have input the correct username as well as my password.How can I resolve this problem?
You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them. -
When I type a new URL in the address bar (or location bar), and I either type the complete URL or select from the drop down list, nothing happens. I hit enter, and the website does not load in the current tab, new tab nor in a new window. Exactly the same when I hit the green arrow to the right of the address bar. I am using Firefox 8, and all my add-ins are up to date.
It has been working before. The setting to get Firefox to open new pages in a new tab from the address bar is there, so it should open a new tab. But I get nothing at all!
Please help, how can I fix this?
Thanks,
James.That issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode -
My email is not working properly, I can receive emails but I cannot send them. Every time I try to send an email an error message appear saying "The recipient was rejected by the server because it does not allow relaying". There used to be no problem with my email it has only come up recently. Also, my Internet works fine. I have tryed restoring my iPad to factory settings but it still doesn't work. Does anyone know how to fix it?
try to check the email id of the guy you are trying to send the email to as i had the same problem i had written yahoo.com when it was yahoo.in
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I just bought the creative suite for windows but I have a mac so how can i fix it or get my money ba
I just bought the creative suite for windows but I have a mac so how can i fix it or get my money back?
Contact support and get this sorted out.
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
BTW the platform swap is for current version of Adobe software only, if you have older version then you may have to look for Cross-platform upgrade. -
when I try to open my e-books I get a message saying it can't be done because the license key is damaged. How do I either fix this or get my money back. This is very frustrating and I will probably never buy an e-book again.
Go back to the earlier version 1.72 After wasting 2 days on the problem this solved it. This is thanks to another user - no thanks to Adobe.
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I have the iPhone 5 and I keep getting a no sim card message. I have had my phone for over a year now so I know I have a sim card. How can I fix this because it doesn't let me get calls now.
Try resetting the phone. Hold the home and power lock button until the Apple logo appears.If that does not work, turn the phone off and take the SIM out and then put it back in.
If that still does not work, you may have a defective SIM, in which case you will need a new one from your carrier. -
Rented a movie on iPod touch says could not load video
Rented a movie on iPod touch says could not load video after a few minutes playing
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then try again.
If not successful, contact iTunes and request a free redownload. Then delete the old one from the iPod -
I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?
Hello Lcw2610,
I would recommend deleting the affected movie from your iPad, and redownloading the movie.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
If the issue persists, please do report the issue to the folks in our iTunes Store.
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
when I try to back up my iPad to the computer it gives me a message saying it can't sync and there is not enough room in iTunes library. How can I fix this? I need to back up iPad content to restore on a new one
juliefrombaton rouge wrote:
when I try to back up my iPad to the computer it gives me a message saying it can't sync and there is not enough room in iTunes library.
Pretty sure it doesn’t say there is not enough room in iTunes library because it is not backed up to the iTunes library.
What is the exact message? -
My ipods frozen on the white apple and black background page. I've tried resetting with the hold button, but nothing's changed. How can I fix this!?
Try this...
Restarting your device
1) Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2) Press and hold the Sleep/Wake button until the Apple logo appears.
Follow these steps to reset your device
Note: Reset your device only if it is no longer responding and the steps above do not work.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Restart / Reset
http://support.apple.com/kb/ht1430 -
My mac is slow, the movies run slowly, the kernel_task consumes 463,3 MB of memory, how can I fix this?
The problem started a few weeks ago with a small decrease in speed, and the videos now crash while the sound remains normal. When I open the Finder or any file it seems that I'm opening the windows with the hourglass spinning. I've already cleaned temporary, removed everything that was saved on the table, I made up for the mountain lion. I have a Mac 27-inch, 3.06 GHz processor Intel Core 2 Duo, Memory 4 GB 1067 MHz DDR3, ATI Radeon HD 4670 256 MB, Software OS X 10.8. With space on the HD.
Cópia do monitor de atividades
0 kernel_task root 1,1 76 394,5 MB Intel (64 bits)
248 Conteúdo da Internet do Safari silvanalahutte 0,0 9 128,4 MB Intel (64 bits)
282 Mail silvanalahutte 4,4 12 99,2 MB Intel (64 bits)
247 Safari silvanalahutte 0,0 13 68,1 MB Intel (64 bits)
173 Dock silvanalahutte 0,0 3 63,3 MB Intel (64 bits)
35 mds root 0,2 6 61,2 MB Intel (64 bits)
89 WindowServer _windowserver 1,9 5 53,2 MB Intel (64 bits)
252 Flash Player (plug-in de Internet do Safari) silvanalahutte 0,3 6 27,0 MB Intel (64 bits)
275 Monitor de Atividade silvanalahutte 3,0 4 21,1 MB Intel (64 bits)
39 loginwindow silvanalahutte 0,0 2 20,9 MB Intel (64 bits)
60 coreservicesd root 0,0 4 20,3 MB Intel (64 bits)
195 Central de Notificações silvanalahutte 0,0 3 19,6 MB Intel (64 bits)
159 universalaccessd silvanalahutte 0,0 5 19,4 MB Intel (64 bits)
170 SystemUIServer silvanalahutte 0,0 4 19,3 MB Intel (64 bits)
269 mdworker silvanalahutte 0,2 4 17,9 MB Intel (64 bits)
174 Finder silvanalahutte 0,0 4 16,0 MB Intel (64 bits)
222 com.apple.dock.extra silvanalahutte 0,0 2 14,4 MB Intel (64 bits)
203 CalendarAgent silvanalahutte 0,0 4 13,4 MB Intel (64 bits)
251 com.apple.iCloudHelper silvanalahutte 0,0 7 12,2 MB Intel (64 bits)
32 opendirectoryd root 0,0 8 10,0 MB Intel (64 bits)
211 Extensão Captura de Imagem silvanalahutte 0,0 3 9,4 MB Intel (64 bits)
296 com.apple.NotesMigratorService silvanalahutte 0,0 2 9,4 MB Intel (64 bits)
188 HPScanner silvanalahutte 0,0 3 9,4 MB Intel (64 bits)
190 UserEventAgent silvanalahutte 0,0 3 8,3 MB Intel (64 bits)
15 securityd root 0,0 4 8,2 MB Intel (64 bits)
258 AppleSpell.service silvanalahutte 0,0 2 8,0 MB Intel (64 bits)
56 apsd root 0,0 4 7,2 MB Intel (64 bits)
103 aosnotifyd root 0,0 4 7,2 MB Intel (64 bits)
40 locationd _locationd 0,0 7 7,2 MB Intel (64 bits)
137 coreaudiod _coreaudiod 0,0 4 7,1 MB Intel (64 bits)
274 Quick Look Helper silvanalahutte 0,0 5 7,0 MB Intel (64 bits)
126 named root 0,0 1 7,0 MB Intel (64 bits)
172 talagent silvanalahutte 0,0 2 6,9 MB Intel (64 bits)
215 CIJScannerRegister silvanalahutte 0,0 6 6,1 MB Intel (64 bits)
216 xpcd silvanalahutte 0,0 2 5,8 MB Intel (64 bits)
305 mdworker _spotlight 0,0 3 5,3 MB Intel (64 bits)
212 accountsd silvanalahutte 0,0 2 5,1 MB Intel (64 bits)
105 ocspd root 0,0 4 4,9 MB Intel (64 bits)
199 imagent silvanalahutte 0,0 3 4,6 MB Intel (64 bits)
180 xpcd _coreaudiod 0,0 2 4,4 MB Intel (64 bits)
165 fontd silvanalahutte 0,0 2 4,2 MB Intel (64 bits)
183 com.apple.audio.SandboxHelper _coreaudiod 0,0 2 4,2 MB Intel (64 bits)
295 com.apple.hiservices-xpcservice silvanalahutte 0,0 2 4,1 MB Intel (64 bits)
13 taskgated root 0,0 4 4,0 MB Intel (64 bits)
18 configd root 0,0 7 4,0 MB Intel (64 bits)
12 kextd root 0,0 2 3,9 MB Intel (64 bits)
11 UserEventAgent root 0,0 3 3,8 MB Intel (64 bits)
104 socketfilterfw root 0,0 3 3,3 MB Intel (64 bits)
189 usernoted silvanalahutte 0,0 2 3,3 MB Intel (64 bits)
300 CVMCompiler silvanalahutte 0,0 2 3,2 MB Intel (64 bits)
106 rpcsvchost root 0,0 16 2,8 MB Intel (64 bits)
36 mDNSResponder _mdnsresponder 0,0 3 2,8 MB Intel (64 bits)
45 fseventsd root 0,0 63 2,7 MB Intel (64 bits)
123 wifid root 0,0 2 2,7 MB Intel (64 bits)
285 lsboxd silvanalahutte 0,0 2 2,6 MB Intel (64 bits)
50 appleeventsd _eppc 0,0 2 2,6 MB Intel (64 bits)
246 pbs silvanalahutte 0,0 2 2,6 MB Intel (64 bits)
29 revisiond root 0,0 4 2,6 MB Intel (64 bits)
23 usbmuxd _usbmuxd 0,0 3 2,5 MB Intel (64 bits)
187 NetworkBrowserAgent silvanalahutte 0,0 3 2,5 MB Intel (64 bits)
42 InternetSharing root 0,0 8 2,3 MB Intel (64 bits)
73 netbiosd _netbios 0,0 3 2,2 MB Intel (64 bits)
200 helpd silvanalahutte 0,0 2 2,1 MB Intel (64 bits)
186 filecoordinationd root 0,0 2 2,0 MB Intel (64 bits)
202 AppleIDAuthAgent silvanalahutte 0,0 3 2,0 MB Intel (64 bits)
57 distnoted root 0,0 2 2,0 MB Intel (64 bits)
241 printtool silvanalahutte 0,0 2 1,9 MB Intel (64 bits)
220 AirPort Base Station Agent silvanalahutte 0,0 4 1,8 MB Intel (64 bits)
55 autofsd root 0,0 2 1,8 MB Intel (64 bits)
138 logind root 0,0 2 1,7 MB Intel (64 bits)
49 dpd root 0,0 2 1,7 MB Intel (64 bits)
1 launchd root 0,0 3 1,6 MB Intel (64 bits)
44 hidd root 0,3 3 1,6 MB Intel (64 bits)
27 SleepServicesD root 0,0 2 1,6 MB Intel (64 bits)
127 bootpd root 0,0 1 1,6 MB Intel (64 bits)
160 cfprefsd silvanalahutte 0,0 4 1,6 MB Intel (64 bits)
93 CVMServer root 0,0 2 1,6 MB Intel (64 bits)
30 ptmd root 0,0 2 1,5 MB Intel (64 bits)
16 diskarbitrationd root 0,0 2 1,5 MB Intel (64 bits)
63 cfprefsd root 0,0 4 1,4 MB Intel (64 bits)
14 notifyd root 0,0 3 1,4 MB Intel (64 bits)
267 distnoted _spotlight 0,0 2 1,4 MB Intel (64 bits)
155 launchd silvanalahutte 0,0 2 1,4 MB Intel (64 bits)
99 ntpd root 0,0 2 1,3 MB Intel (64 bits)
276 activitymonitord root 0,8 1 1,3 MB Intel (64 bits)
19 syslogd root 0,0 5 1,3 MB Intel (64 bits)
26 stackshot root 0,0 3 1,1 MB Intel (64 bits)
90 networkd _networkd 0,0 2 1,0 MB Intel (64 bits)
41 KernelEventAgent root 0,0 3 996 KB Intel (64 bits)
268 cfprefsd _spotlight 0,0 2 988 KB Intel (64 bits)
182 cfprefsd _windowserver 0,0 2 960 KB Intel (64 bits)
128 natpmpd root 0,0 1 936 KB Intel (64 bits)
301 WebKitPluginAgent silvanalahutte 0,0 2 932 KB Intel (64 bits)
166 pboard silvanalahutte 0,0 1 932 KB Intel (64 bits)
179 launchd _windowserver 0,0 2 808 KB Intel (64 bits)
264 launchd _spotlight 0,0 2 804 KB Intel (64 bits)With space on the HD.
Depends on how much free space.
Right or control click the MacintoshHD icon on your Desktop.
Click Get Info. In the Get Info window you will see Capacity and Available.
Make sure there's a minimum of 15% free disk space. -
When I try to make a purchase or downlowd from iCloud I get the message that my Apple ID is disabled, how can I fix this?
Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
If that doesn't fix it then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have rented Man of steel but every time I try to watch it it says "could not load video". Any idea's why? thanks
Hey Danzuco,
Thanks for the question. If you were unable to enjoy your rental, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.
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