HT200109 Purchased movie now playing in French on Apple T.V. how do I get it to play in English again?

Purchased movie now playing in French on Apple T.V. how do I get it to play in English again?

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Changing the language of a movie

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  • I tried changing my password but now neither works nor my apple id. How can I get into my computer?

    How do I log in if I don't know password and my apple id doesn't work?

    Reset the user password in OS X Lion, Mountain Lion and Mavericks: Apple Support Communities   <  10.7  10.8  and  10.9
    OS X: Changing or resetting an account password  <  admin for 10.6 or earlier

  • I can't get a purchased movie to play, even though it seems to have downloaded properly

    I can't get a purchased movie to play, even though it seems to have downloaded properly. Any help?

    Hello, Gemma. 
    Thank you for visiting Apple Support Communities. 
    I would recommend trying the steps in the articles below.  If none of the steps work please reply back with any errors received and which computer operating system you are using. 
    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    iTunes for Windows XP: Troubleshooting video playback
    http://support.apple.com/kb/TS1386
    Cheers,
    Jason H. 

  • TS1717 I just downloaded a song and it only plays the first 50 seconds and then moves to the next song in the list. How can I get it to play the rest of the song?

    I just downloaded a song and it only plays the first 50 seconds and then moves to the next song in the list. How can I get it to play the rest of the song?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Purchased movie does not show up in Apple tv

    Hello,
    I just bought a movie (Valkryie with Tom Cruise)...and for some reason it does not show up in my purchased movies on any of my devices (Apple TV, iPhone) and it also does not show up as purchased in my iTunes library.
    This is the only movie where this has happened. Even stranger, I could not find the movie via Apple TV (not even by search) but could find it in iTunes (bought it and it downloaded to my Macbook). Even after it downloaded, it still does not show up in my other devices.
    ANyone have any ideas??

    Apple has not reached a deal with all movie studios to allow the re-downloading of purchased content. The likelihood is that the movie you have purchased is from a studio that has not licensed its products for re-downloading.

  • HT1848 I purchased alert tones in itunes and updated my itunes.  Now my alert tones do not show up, although if I were to go re-purchased those items, it says I already purchased them.  Where do I find those tones and how do I get them back into my phone?

    I purchased many alert tones in itunes and then updated my itunes.  Now my alert tones do not show up, although if I were to go re-purchase those items, itunes says I already purchased them.  Where do I find those tones and how do I get them back into my phone without having to repurchase????  This is so frustrating!  Please Help!

    1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
    2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
    tt2

  • HT1296 My drive failed on my iMac and I had to get a new drive but now my iTunes music is gone including all the CD's I added to iTunes, and all of my custom Playlists. All of that stuff is still on my iPhone 4, but how do I get it all onto my iMac again?

    My drive failed on my iMac and I had to get a new drive but now my iTunes music is gone including all the CD's I added to iTunes, and all of my custom Playlists. All of that stuff is still on my iPhone 4, but how do I get it all onto my iMac again? I have CD's on my phone that i no longer have the physical copies of so i can't just re-download them all, plus it would take forever! I just want to know if there is a way to get all of what is still on my phone, back over to my iMac with it's new drive and restore my full iTunes library to the iMac with playlists, CD downloaded music, and my iTunes bought stuff, so i can go back to synching the 2 devices without losing everything that's on my phone that used to be on both devices?

    iTunes Store- Transferring purchases from iOS device or iPod to a computer
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    How to dowload purchased music

  • HT201269 I got a new iphone but the laptop I used to set up the old phone died, so now all I have is an iPad. How do I get my apps, contacts etc on to my new phone?

    I got a new iphone but the laptop I used to set up the old phone died, so now all I have is an iPad. How do I get my apps, contacts etc on to my new phone?

    sign in with your apple id on the new phone, then go to app store - update - purchase - all/not on this phone and hit the cloud next to the app to downlaod.

  • I reinstalled my OS and now it wants to empty my phone.  How can I get it to back up my phone without removing the data?

    I reinstalled my OS and now it wants to empty my phone.  How can I get it to back up my phone without removing the data?

    You can't. But if you backed up your computer prior to wiping it out, you should be able to restore your iTunes library, contacts, photos, etc. from that backup. Once you do, you can set the phone up again and just sync everything from your library back to it.
    If you didn't back the computer up either, you can transfer items purchased on the phone into iTunes, and if you set up at least one contact in whatever application you sync your contacts to on the computer, it will offer to merge the address books on the first sync, saving those.  Any media you'd acquired from sources other than the iTunes store will have to be re-downloaded from the source or re-ripped.
    The iPhone is NOT a backup device.

  • After purchasing a song on the iTunes store, the song did not download entirely. How can I get a refund or download it again without rep[urchasing it?

    After purchasing a song in the iTunes store, the song was downloaded, but when I went to play it, it was not completely recorded. How can I get a refund or download it again without being charged again on my account?

    Hi Dan,
    If the song does not appear in your Purchased folder, then you can go back to the Store, select the song again, go select "Buy", and press Enter. iTunes knows you already purchased it, so it won't charge you again. It will, in fact, tell you that you have already purchased this item, and will ask you if you want to download it again for free....
    Just in case it is not to be found in the Purchased folder!
    Hope this helps!
    Cheers,
    GB

  • I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

    I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

    1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
    It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
    Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
    It can easily be disabled or overridden by the user.
    A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
    For more information about Gatekeeper, see this Apple Support article.
    4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
    That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
    Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
    A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
    Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
    Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
    5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
    Follow these guidelines, and you’ll be practically as safe from malware as you can be.
    6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
    Why shouldn't you use commercial "anti-virus" products?
    Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
    A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
    ♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
    ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
    8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

  • Hello. I have bought an iMac in Ft.Lauderdale but now i'm in Ukraine. I lost the receipt and in order to get my iMac fixed they told me to get an invoice from Apple. So how can i get an invoice from Apple?

    Hello. I have bought an iMac in Ft.Lauderdale but now i'm in Ukraine. I lost the receipt and in order to get my iMac fixed they told me to get an invoice from Apple. So how can i get an invoice from Apple? Thank you!

    If you bought it from an Apple Store you will need to contact the Apple Store to see if they can help you. This forum is a user to user forum and frankly I've never seen a question like yours come up. If you purchased it with a credit card then it should be pretty simple to get a copy of your statement and see if the "they" you are referring to will accept that as proof of purchase.
    Good luck!

  • TS1702 My brother was on my ipod and purchased items from subway surfer which costs, £14.68. How can i get a refund? Or how can i cancel it?

    Please help me!
    My brother was on my ipod and purchased items from subway surfer which costs, £14.68. How can i get a refund? Or how can i cancel it?

    "What do you mean? "
    What don't you understand?
    "He didn't know what he was doing"
    Yet, you let him play with you ipod.
    You can try contacting itunes support and asking for an exception, but they are under no obligation to allow.
    He didn't know what he was doing

  • Help please! So my laptop died when i spilt coffee all over it. I had never synched my itunes (i know i know) and now i cannot access my tunes library. How can i get my library back ?! Thanks

    Help please!
    So my laptop died when I spilt coffee all over it. I had never synched my itunes (i know i know) and now i cannot access my tunes library. How can i get my library back ?! Thanks

    See Recover your iTunes library from your iPod or iOS device. Even if you don't have such a device there are links in the article that will show how to recover your purchases.
    In addition, the laptop may have drowned but the hard drive is probably fine. You should be able to find someone who can extract the drive from the laptop and recover your personal data from it.
    tt2

  • HT4098 I have a subscription to The Telegraph which I purchased before changing my email and apple ID.  How can I get iTunes to transfer this purchase and put it under my new apple ID?

    have a subscription to The Telegraph which I purchased before changing my email and apple ID.  How can I get iTunes to change it to current ID

    Did you create a NEW Apple ID or did you change the email address for your OLD Apple ID? This will affect how you update apps in the future.
    Anyway, go to Settings/iTunes&App Stores, log out, then log in with the new ID.

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