HT201209 I have itunes vouchers and each time i click redeem , I get error "we could not complete your itunes store request, an unknown error occured 1202, try again later. I have tried this for 4 days running and get same error.
have itunes vouchers and each time i click redeem , I get error "we could not complete your itunes store request, an unknown error occured 1202, try again later. I have tried this for 4 days running and get same error.
I have this same problem. It's like it is not Authorizing this Mac.
What happens when you try to listen to a preview on the Music Store?
Mine asks me to authorize again and gives me the error exactly as you said above.
What happens when you try to view your account information (in Music Store, click on your account name in the top right corner)?
Mine lets me authorize sucessfully and shows me my account information.
I have emailed iTunes support about this and they replied with a generic answer about Deauthorizing and re-authorizing the computer.
I even tried, to no avail, the tips here...
http://discussions.apple.com/thread.jspa?threadID=471237&tstart=30
If anybody reads all this and has any new info for us, please take the time to post it here!
PowerMac G4 Mac OS X (10.4.6)
Similar Messages
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I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."
Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H. -
Does anyone have a solution to this problem, I can access my library.
I get the error
we could not complete your itunes store request unknown error occurred 50
I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
I have tried disabling my firewall, but nothing changes. -
Hi everyone. Every time I launch iTunes I get a message "We could not complete your iTunes Store request. An unknown error occurred (4002)." Anyone know what this is or what I need to do to stop it? Any suggestions much appreciated.
GeoffreyRe: An unknown error occurred (4002).
This might solve your problem.... -
HT201611 After -42110 error -- we could not complete your iTunes Store request -- no time to view
While downloading a rental movie I got the following error:
-42110: We could not complete your iTunes Store request.
After a number of attempts over 12 hours, I finally succeeded.
However, now I must watch this rental within 10 hours.
I don't have the 30-day window to view it.
What gives? How can I extend my watch period?Hi werpg,
I see that you have experienced an issue with one of your purchases. I would like to suggest that you report this issue using the information in the link below:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
https://support.apple.com/en-us/HT204084
Thanks for using the Apple Support Communities!
Cheers,
Braden -
can anybody help? Cannot connect on my Mac or pc
I'm getting the same messages. I'm wondering if there is something happening within the iTunes Store itself.
-
How can I resolve the issue "we could not complete your App Store request" and error 1003
I am trying to resolve the problem of opening the App store to download lion. One attempt in another place showed me error HVURLhandlerDomainError1003
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
-
We could not complete your iTunes store request! And unknown error occurred! (12002)
Hello everybody!
I finally installed Mac OS X Lion on my MacBook Pro yesterday and I bought it from Mac's App Store! However I went to iTunes stroe using my Lion Operating System and I downloaded the new Cut the Rope: Experiments and my account was working fine in the beginning of the day! Then I realised that I wanna changed my accounts e-mail adress and this is not my main e-mail adress! So I changed it and after that I am not able to sign in to iTunes Store from my Mac OR FaceTime! BTW FaceTime was working fine as well! I tried creating new Apple ID's but even they didn't work for me! I received the error "We could not complete your iTunes store request! And unknown error occurred! (12002)"!
I tried signing in with my friends MacBook Pro with a different IP and he we received the same error again! I can sign in to apple.com through Safari and I can sign in with my iPod Touch! What should I do ??! Any soloutions ?!?!
Peace
RominGot it. I realized that I am logged in under my old log-in name (email) on my iPad. After I signed out and logged in back under my new log-in name (email) on iPad, it went through on my Mac as well. Check if you are not logged in to iTunes under the old ID on another device.
MH -
I am unable to purchase anything at the iTunes store with this computer. The message is:
"We could not complete your iTunes store request. An unknown error occurred (-1202).
There was an error in the iTunes store. please try again later."
I always need to go back to my older laptop to purchase anything.
Can anyone help?I get the error
we could not complete your itunes store request unknown error occurred 50
I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
I have tried disabling my firewall, but nothing changes. -
Could not complete your iTunes Store request. Network connectiontimed out.
When I try to connect to the iTunes store or my iPhone apps folder I get the message "Could not complete your iTunes Store request. Network connection timed out."
I have been to iTunes help on this topic and have read many threads in the forum with similar error messages and tried every fix I could find with no result.
I am connected to the internet just fine. I do not have Norton on my computer. I am pasting the diagnostic report I got below. Apparently the problem has something to do with the secure connection. Any ideas anyone?
Microsoft Windows Vista x64 Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 73EC0B88F76E7B69
Current user is an administrator.
The current local date and time is 2009-03-07 11:57:26.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 2600 XT
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1AEC2697-06FB-4DA2-9E0C-E43959AB680A}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E GBE NIC
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Mar 10 11:26:48 2009
Lease Expires: Wed Mar 11 11:26:48 2009
DNS Servers: 148.78.249.200
148.78.249.200
148.78.249.201
Adapter Name: {7CAEF5F2-16C4-42D9-9F5C-CA0769D31572}
Description: Hamachi Network Interface
IP Address: 5.22.11.191
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Tue Mar 10 11:28:55 2009
Lease Expires: Wed Mar 10 10:28:55 2010
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-10 12:33:58.I found out how to sign up!
-
"We could not complete your iTunes store request. The connection was reset". Help please!
Help PLEASE!
Let me explain my situation:
- iTunes store has been working fine on all computers for the past few years.
- Modem gets struck by lightning last Mon.
- Get a new Netgear modem yesterday.
- Internet all working fine. Can browse, download etc. in browser (Mac App store, and iDevices App Stores all working fine, too)
- Cannot connect to iTunes store. Get error "We could not complete your iTunes Store request. The network connection was reset".
- I Get the same error on 2 MacBooks, but i can browse the store on my 2 Win7 PC's.
- I managed to connect and browse on my one MacBook using a 3G modem, but still no luck with the ADSL connection.
- I have tried connecting via wired (ethernet) connection to the modem. Still no luck.
- I have had this problem on iTunes 10.2, 10.4, 10.5 Beta, and 10.5.
Does anyone have any idea what is going on here? Any help and advice would be greatly appreciated!
Thanks!
George.
Modem Model no.: DGN 2200with everyone downloading the update, the servers are probably bogged down with requests, probably just wait it out and it will start to download and get you back up and runnin
dante -
"We could not complete your iTunes Store request. An unknown error occured (-1202) - FRUSTRATED
Hi,
I had been using iTunes version 10.7 till i started getting the error "We could not complete your iTunes Store request. An unknown error occured (-1202). I tried to troubleshoot it but didnt work, therefore i upgraded to the latest iTunes version 11, and this didnt solve the problem either. Now i have reverted back to the older version of 10.7, have even restored my system to some earlier date when everything was working but issue still exists. I have noticed many people have also experienced this issue but most of them faced this with the latest version of iTunes 11. Please suggest - i am frustrated now and have almost given up.
Thanks
HassaanI have the same problem PLUS I get the "Genius is temporarily unable to show you related music..." whenever I select a song. This occurs even when I log in as Administrator. Updating to 8.0.1 did not fix either problem.
I can access the iTunes Store and download music. Genius had no problems uploading my iTunes Library info, and it can create playlists for selected songs. I believe this rules out communications and authorization problems. I have a G4 Mac Mini, a G5 PowerPC, and an Intel iMac with the same problem, so it's unlikely to be a Mac hardware issue. A firewall problem was unlikely (since I can access the iTunes Store), but I tested this with the firewall off. Both problems still remained. Updating Genius, turning Genius off and then on again, reinstalling iTunes 8, updating to 10.5.5, etc. did not work.
The only unusual factor is that I have HughesNet satellite 'broadband.' I cannot see how that would matter, but perhaps the individual song iTunes Store and Genius features don't get along with something in my HughesNet 'modem.' Any ideas from other users? -
HELP! "Could not complete your itunes request Requested keychain invalid"
Hi,
I recently got an iphone and have been trying to sync it to my computer..however to do that I need to sign into itunes store via itunes..which I can't do because the following message appears:
"Could not complete your itunes request Requested keychain invalid"
I've run keychain first aid - but no help there. it finds no problems
I have seen other threads with this whole thing about going to 'Window' then to 'Keychain list' and then clicking on the login and saying 'Global' but to no avail..theres no global checkbox on my keychain list and the keychain list option is under 'edit' not 'window',.
Someone please help!
ThankyouAuthorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here. That may provide some clues.
Regards. -
We could not complete your iTunes Store request. An unknown error occurred (-50).
Hi,
I am unable to login to my Apple account on iTunes. I had updated my OS from windows 8 to Windows 8.1 and had also updated to the latest version of iTunes. When I tried to connect, I was getting the error 'We could not complete your iTunes Store request. An unknown error occurred (-50).' I am unable to sync or backup my iPad.
Please help!!
VHello imfamous,
When you get an error 50 when trying to download content from the iTunes Store, then check out the article below. Check to see if you have anything blocking access form Apple servers as well as clearing out any cached content that may have already been attempted to download.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/en-us/TS1583
Regards,
-Norm G.
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