HT201210 can't connect with ipod software update server, what should i do?
i tried to update my ipod but whenever i try i get the message [the ipod " " cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable] my ipod is stuck in recovery mode, what to do?
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
Similar Messages
-
Can't connect to iPod software update server??
Hi,
With my touch connected to my windows laptop, I click 'Check for Update' and the following error message appears: "The iPod software update server could not be contacted".
Anyone know how to get round this?
ThanksI think it may be an iTunes 7.6 problem...
I've upgraded my mac mini with all the relevant updates (itunes 7.6 included), downloaded the 1.1.3 update and got the same problem as everyone else.
However...my macbook doesn't have the updates and I've just hooked my ipod touch to it and my itunes 7. is downloading the update as I speak.
Will post again once the download completes and let you know if the firmware upgrade installs ok.
Cheers,
Alex. -
Can't connect to the Software Update server (lionserver.t3m.private)? Please help!
Has anyone experienced this; Can't connect to the Software Update server (lionserver.t3m.private)?
I can no longer sync my iPhone as it needs an iTunes update. When I select update software and I get the error message above.If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
208.67.222.222
208.67.220.220
You can Google Public DNS if you want
8.8.8.8
8.8.4.4 -
i did this instruction given by apple (ipad manual page129) about wrong password and when itunes done extracting softaware, its says that it can't contact ipad software update server, what should i do next? please HELP ME
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
Cheers, Tom -
Cannot connect to ipod software update server
I have been battling for weeks to get my daughters iPod updated to iOS 5. I keep getting an error message when I try to upgrade "iTunes could not contact the iPod software update server because you are not connected to the Internet." The internet and iTunes are working and I updated my iPhone from the same PC with no issues.
I am running Win 7 x64
I have worked through all the solutions have found on the forums including:
1) Ensure that the local area connection is set toautomatically discover settings
2) flush the DNS cache
3) Change the "Windows live family safety settings for her account to unrestricted"
4) Removee "Windows live family safety" from the PC
5) Change her account to an admin account
6) Temporarily disabled AVG
7) Remove the content of the hosts file
8) Running iTunes as an administrator explicitly
9) Temporarily disabled the windows firewall.
There have been many reboots in this sequence.
iTunes diagnostics gives the following (while running iTunes as administratir, with AVG disabled and the windows firewall disabled, and her account as administrator) - The thing that looks wrong to me is that there appears to be no active connection identified, trouble is the network is working so what is going on? Any help gratefully recieved.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 545
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0044A8C403578DE0
Current user is an administrator.
The current local date and time is 2011-12-16 20:41:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CA751758-A3D4-4D96-B62D-BA2AB81D1EC2}
Description: Realtek PCIe FE Family Controller
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Dec 16 19:42:19 2011
Lease Expires: Sat Dec 17 19:42:19 2011
DNS Servers: 192.168.1.1
194.168.4.100
194.168.8.100
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-16 20:40:55.Same problem here.
Two days and I cannot update the apps from iTunes in my desktop computer.
Have done almost the samethings as ginaroseapple, still won't connect to iTunes.
This is the header of the warning window:
Se produjeron problemas al descargar algunos elementos comprados.
Si desea más información sobre los elementos que no se han podido descargar, haga clic más abajo.
Ha ocurrido un problema al descargar “Dragon Dictation”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
and so on....
Please help.
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Dell Inc. Precision WorkStation 690
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Soporte para aplicaciones de Apple 2.1.6
Biblioteca de actualización del iPod 10.0d2
Controlador CD 2.2.0.1
DLL controlador CD 2.1.1.1
Dispositivo móvil de Apple 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
Número de serie de iTunes 00C8A974237EDB40
El usuario actual es un administrador.
La fecha y la hora local es: 2011-12-16 15:54:41.
iTunes no se ejecuta en modo seguro.
La composición acelerada de WebKit está activada.
Compatible con HDCP.
Compatible con Core Media.
Información de pantalla de vídeo
ATI Technologies Inc., ATI FireGL V3400 (Microsoft Corporation - WDDM)
ATI Technologies Inc., ATI FireGL V3400 Secondary (Microsoft Corporation - WDDM)
NVIDIA, NVIDIA Quadro 2000
**** Información de complementos externos ****
No hay complementos externos instalados.
ID de Genius: 42b7f2ab0b0b7919fcf49d79bc922303
**** Pruebas de conectividad de red ****
Información del adaptador de red
Nombre del adaptador: {3112817E-1102-48B8-8C3B-EA0182158A70}
Descripción: Broadcom NetXtreme 57xx Gigabit Controller
Dirección IP: 192.168.1.71
Submáscara de red: 255.255.255.0
Puerta de vínculo predeterminada: 192.168.1.254
DHCP activado: Sí
Servidor DHCP: 192.168.1.254
Concesión obtenida: Fri Dec 16 15:27:30 2011
Caducidad de la concesión: Sat Dec 17 15:27:30 2011
Servidores DNS: 192.168.1.254
Conexión activa: LAN Connection
Conectado: Sí
Conectado: Sí
Módem en uso: No
LAN en uso: Sí
Proxy en uso: No
Compatibilidad con SSL 3.0: Activado
Compatibilidad con TLS 1.0: Activado
Información del firewall
El firewall de Windows está desactivado.
Se ha podido establecer conexión con el sitio web de Apple.
Se ha podido establecer conexión con iTunes Store para explorar.
Se ha podido establecer conexión con iTunes Store para realizar compras.
Se ha podido establecer conexión con el servidor de activación del iPhone.
Se ha podido establecer conexión con el servidor de actualización del firmware.
Se ha podido establecer conexión con el servidor de Gracenote.
Último acceso a iTunes Store: 2011-12-16 15:37:04.
**** Pruebas de unidades de CD/DVD ****
LowerFilters: clbstor (5.0.0.59), PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
U: HP DVD Writer 1040d, Rev EH23
La unidad está vacía.
La corrección de errores está activada para la importación de discos CD de audio.
**** Pruebas de conectividad del dispositivo ****
iPodService 10.5.2.11 (x64) se está ejecutando.
iTunesHelper 10.5.2.11 se está ejecutando.
Apple Mobile Device service 3.3.0.0 se está ejecutando.
Controladores de bus serie universal:
Renesas Electronics USB 3.0 Host Controller. El dispositivo funciona correctamente.
Renesas Electronics USB 3.0 Host Controller. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2688. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2689. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268A. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268B. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller - 268C. El dispositivo funciona correctamente.
Controladores de host FireWire (IEEE 1394):
Texas Instruments 1394 OHCI Compliant Host Controller. El dispositivo funciona correctamente.
Información del dispositivo conectado:
iPad de Marco de la Concha, iPad 2 (GSM) usando la versión 5.0.1 del firmware
Número de serie: DLXFD6DVDFJ3
Dispositivos más recientes no conectados en este momento:
iPod touch (segunda generación) usando la versión 4.2.1 del firmware
Número de serie: 9C909NVH208
**** Pruebas de sincronización del dispositivo ****
Pruebas de sincronización completadas correctamente.
Se produjeron problemas al descargar algunos elementos comprados.
Si desea más información sobre los elementos que no se han podido descargar, haga clic más abajo.
Ha ocurrido un problema al descargar “Dragon Dictation”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “GameFly”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “iThoughtsHD (mindmapping)”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “SketchBook Pro for iPad”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
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Ha ocurrido un problema al descargar “Facebook”. Se ha producido un error desconocido (-50).
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Ha ocurrido un problema al descargar “AppBox Pro: A Swiss Army Knife for Your Digital Life”. Se ha producido un error desconocido (-50).
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Ha ocurrido un problema al descargar “Plaxo Address Book Backup”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
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Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “LinkedIn”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “iStudious - Note Taking + Flashcards w/ Handwriting and Rich Text”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Run 5k”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Remove Duplicate Contacts and Events : Contact Groups and Calendar Management & Group Email”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Yahoo!”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
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Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Ambiance”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
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Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo. -
Can't connect to the software update server, can't connect to the software update server
please advise, I like to update my iphone 4 and ipad 2 to 5.1 but I cant connect to the software update server. I've been trying to connect since yesterday. Is anybody have an idea why?
If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
208.67.222.222
208.67.220.220
You can Google Public DNS if you want
8.8.8.8
8.8.4.4 -
Can't connect to internal Software Update Server
Greetings All,
I just upgraded my XServer from Tiger to Leopard. Before the upgrade, I was using the server as a Software Update Server pushing all updates to Tiger clients. Now after upgrading to Leopard and installing the Software Update Service, it seems that my Leopard (haven't tried Tiger) clients are not able to connect to it internally - they go straight to Apple. I started the service and configured the client with:
defaults write com.apple.SoftwareUpdate CatalogURL http://10.0.1.249:8088/
But it seems to not work. Other question is, will Tiger clients be able to connect to the Leopard server for OS updates? Thanks in advance,
-andy-I've got two 10.5.4 servers (one upgraded throughout the 10.5 life-cycle and one freshly installed at 10.5.1 and combo-updated) and I've never (!!) been able to get them to connect to my Software Update Server (SUS). 10.4 clients can connect and indicate the domain in the SoftwareUpdate title bar. I can copy and paste the same command I make 10.4 clients connect into each 10.5 box I have and none of them will resolve. They all default back to Apple's servers.
When I run "defaults read com.apple.SoftwareUpdate" I get the proper domain listed and it looks just like 10.4 client's responses. No 10.5 clients or servers will attach to my SUS. Why do 10.4 clients and servers? I even recently upgrade the SUS from 10.4.11 to 10.5.4 and Tiger clients still work, 10.5's do not.
Matthew W.
Des Moines, IA -
"Can't connect to iPad Software Update Server" Error. How Can I Fix This?
I keep getting an error saying, "The iPad cannot be updated at this time because the iPad software update server could not be contacted or in temporarily unavailable.", whenever I try to update to 3.2.2 or restore my iPad. This has been happening for a couple of months now. Can someone please help me!? Apple only addresses this issue for Windows. And have searched all of google and can't find anything.
Ahha! I have just overcome this problem myself.
Being a highly tech savvy I immediatly assumed that this was a most complex and difficult problem to overcome. So naturally I started looking at things like port 80 and internet proxy options.
But alas, it was my anti-virus which caused this error! A most dispicable fiend.
Solution:
I have Avast anti-virus so I will tell you how I disabled mine.
Open up the program and its friendly user interface, go to Settings at the top. In the newly opened Settings window go to the left and chose Troubleshoot from the nice little list at the bottom and then in the check box area that has appeared uncheck the Avast defence module. Now hit OK / APPLY.
Now you may close Avast completely. (Since exitting out only hides it in the background)
Hit control+alt+delete and open the Task panel.
Scroll across from programs -> processes,
Now find the AvastUI.exe or something along those lines and end that process.
Avast! It is now closed! and you may Restore/Update at will! -
Why does itune keep telling me it could not establish a connection with the software update server
i have an iphone 3g running on 3.1.3 firmware and every time i plug into my pc running windows 7 it says that it is contacting the software update sever then after about ten seconds it says that update failed could not establish a connection with the server i have tried to disable my firewalls completely and it seems that nothing works nothing is wrong with the iphone it sync's properly and works fine someone plz help me so i can update
Everybody is tryng to connect to apple,s servers. Try tomorrow, it will be quieter
-
ITunes cannot connect to ipod software update server - help?
I needed to restore my ipod (again) and downloaded the latest version of iTunes to do this. Unfortunately since the update I can no longer seem to connect to the update server / music store or Track Names function and am left with no way of restoring or updating my ipod. I've tried the following:
- Reseting the ipod over and over again
- Checked / unchecked the Automatic LAN settings Box
- Looked in the Drivers folder for the music store isp (it wasn't there)
- Added "Open DNS" addresses to my router - did nothing.
- Checked the Diagnostics function on the new iTunes which tells me everything is running fine except the unsuccessful attempts to connect to anything iTunes related!
- Tried installing a previous iTunes but I'm told my computer already has a previous version!
I love the way this website addresses the problem directly, but sadly if it doesn't work for you there's literally no-where to go! Does anybody know what I can do to solve this problem?
All the best.
ipod 30GB photo Windows XP ProShut down any firewall you have running... Norton, Zone alarm, whatever you have, restart iTunes and try again. If that doesn't work take a look-see at this, http://docs.info.apple.com/article.html?artnum=302182
-
Can't connect to apple software update server
Hi,
I have been having this issue since i clean install Maverick a few weeks back. It seems intermittent as there are certain rare times when i don't receive such errors. The error will occur when i click the 'Update' tab.
Here's a screenshot i took of the error when i click the 'update' tab. I tried telnet 17.164.1.22 433 and it was connected. *Baffled*
I'm located in Singapore, if that matters.
Can someone advise?No its MBP Mid 2012
I fixed it by downloading another copy of Mavericks and update on the top of the current version.(NOT FORMAT OR REINSTALL)
Now it fine.
Thanks for your help -
HT201263 iPod software update server could not be contacted?
okay so my ipod keeps freezing every time i try to delete all of my songs so i decided to just restore the ipod so i clicked restore and it says iPod software update server could not be contacted? and so i read on website that i should put my ipod into recovery mode, (where it comes up with a picture saying connect to itunes) and so then i plugged it back into itunes and clicked restore and it still came up with iPod software update server could not be contacted and now my ipod is stuck with the picture connecting to itunes ive totally stuffed up my ipod help? and im not sure what ipod mine is but i have a feeling its ipod touch 3rd gen!
Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/
Also...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work. -
HT201413 Has anyone ever been able to contact the apple ipod software update server?
I am coming up with a 'can not contact apple ipod software update server'
Has anyone ever been able to contact the apple ipod software update server at all and if not is there a way to contact them directly?yes. you may need to reset your network settings. settings - general - reset - reset network settings.
then reconnect to your wifi and try again -
trying to update 2 ipods but when I go through the process it says "The ipod software update server could not be contacted" "Network connection could not be established". One of the ipods is locked and I don't remember password.
Here's what you can do in case of the forgotten password:
Connect in recovery mode and restore, you'll get the option to rest the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Check this post for the network problem:
https://discussions.apple.com/message/17855328?ac_cid=142432#17855328 -
When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again. After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time. PLEASE HELP!!
Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
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