HT201210 CAUTION REGARDING RESTRICTIONS How to restore from iCloud?

Question

I called support to ask if there was a way to put my "adult apps/PG-17+ apps into a folder with a passcode so that I could let my 12 year old grandson play on my IPad with out worry. I was told you can not put your apps in a folder and assign a passcode however you can go in to restrictions/app and check the box 9+ and that would restrict him to use only apps for that age group. As we spoke I followed along taking the steps directed by the technician on my iPhone and WoW it seem to work. Later on I turned on my iPhone and I nearly hit the floor....all my apps were no longer in their assigned folders....they were now scattered over all the pages...all of my hours and hours of creating folders, sorting, dragging apps accross pages and pages...all of that time consuming hard work gone! I called back the technician did the same as I testing the app restrictions and WaLa! The same thing happened to his apps on his phone. I told him that i thought it was maybe a new 5.1.1 update glitch but he said he had not yet done the update. Huh? I was then told that all I needed to do was delete my iCloud and then when I turned it back on...i would then be able to restore from my iCloud backup and all would come back ....yea...I followed the directions...deleted the iCloud and then turned it back on...It came back on but no option to restore. Well it is now 3:13 am and  I have another call in for tec support.....in the meantime ...any advise would be greatly appreciated.

Answer 1

You can restore iCloud data if you don't know the ID and password for the account it is stored in.  If you think she may have used yours, go to icloud.com from your computer, sign in with your ID and password and see if it's her data in the account.
She can also try to find her ID as explained here: http://support.apple.com/kb/HT5625.  Then she can reset the password as explained here: http://support.apple.com/kb/PH2617.