HT201210 Hi All,  Just had my iphone repaired after dropping it in a puddle but it won't now connect with iTunes. It says the iphone "iphone" could not be restored. An unknown error occurred (23).   Any thoughts on what is wrong with it?

Hi All,  Just had my iphone repaired after dropping it in a puddle but it won't now connect with iTunes. It says the iphone "iphone" could not be restored. An unknown error occurred (23).   Any thoughts on what is wrong with it?

https://discussions.apple.com/message/22965383#22965383
https://discussions.apple.com/thread/4012266?tstart=0

Similar Messages

  • HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).

    Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
    Please Help i need this phone....and i dont have the money to replace it!

    I havent jail broken it so its probable a hardware issue then.......well then.......
    anyway thanks man
    Cheers!

  • TS3694 Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    More than likely a hardware issue.  You will need to take your phone into Apple.
    You can also use the search function type error 56 and you'll see other threads about the issue.   You can read for yourself, if other solution will help.

  • Iphone could not be restored.an unknown error occurred {1} iam getting this error when iam restoreing the i phone 4s please any one can hlep me

    iphone could not be restored. an unknown error occurred (1). when iam restoring my i phone 4s iam getting this error message, can anyone please help me ....

    That usually indicates a hardware failure. Make an appointment at the genius bar and have them look at it.

  • TS3694 Has anybody had this error message: "the iphone could not be restored. an unknown error occurred (1015) ???

    the iphone could not be restored an unknown error occurred 1015

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • HT1414 iphone could not be restored an unknown error occurred 23

    pleas help me repair  my ip with  erro iphone could not be restored an unknown error occurred 23

    Try disabling any anti-virus software or firewalls and restore again.  Copied from http://support.apple.com/kb/TS3694:
    Error 20, 21, 23, 26, 28, 29, 34, 37
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

  • The Iphone could not be restored.An unknown error occurred(1604)

    I'm trying to restore my iphone as my iphone suddenly stopped working.I just see silver colour apple symbol when i switch on then it displays usb to itues symbol. thats all..
    so when i trying to restore the iphone i get the below message.
    The Iphone could not be restored.An unknown error occurred(1604)
    i have tried from diffrent computer but i still get the same error.
    can someone help...please...thanks

    Try the following, which worked for someone else:
    Disconnected all other USB items (ext. hard drives)
    Disabled Symantec Anti Virus
    Reset the iPhone to get the screen with the lead pointing to iTunes (Hold down lock button on top)
    Plug iPhone in when this image of Lead/iTunes showing
    Start iTunes
    iTunes recognised iPhone in Recovery mode, offered to restore
    Clicked Restore, it unpacked then tried to run
    iPhone flashed then went to black screen, eventually iTunes gave the dreaded 1604 error.
    I then unplugged iPhone, but instead of resetting it again (which I've tried about 20 times already), I left it with black screen (although black, screen is definately on as not totally pitch black).
    Shut down iTunes
    Plugged phone back in (Still with black screen)
    Started iTunes, again noticed recovery mode, pressed Recover
    The black screen then popped in to life and had a small recovery icon at the bottom in the middle and the restore worked perfectly!!!

  • The iphone could not be restored. an unknown error occurred 1015

    Hello everyone,
    After upgrading to ios 4, my iPhone 3GS is stuck recovery and I am asked to restore it. However the operation cannot complete since at the end I get an error message that " the iphone could not be restored. an unknown error occurred 1015". What should I do? I am not close to any apple store and I cannot go there? Also, does the warranty allows me to get this fixed?
    Thanks in advance

    So that means that there is no way this thing can get fixed? How about degrading the ios 4.3 to 4.2? Is there any legal way to do that? Any comment/help is appreciated
    P.S: I was thinking about jail breaking it since it is the only way that Google is suggesting. Would that be a better approach since I am tired of living with out a phone?

  • "the iphone could not be restored an unknown error occurred (2)"

    Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
    Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
    Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
    I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
    Any suggestions?

    When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
    That will make a difference on Windows computers. After that, try and reconnect and restore.

  • The iphone could not be restored an unknown error occurred 1013 ATTt iPhone

    AT&T iPhone 4
    Last night when I plugged my phone in to iTunes, it told me I needed to update my phone. So I tried to do it. Then it said I need to restore it. So I pressed the "restore button". After several minutes, I get a pop-up error box stating "the iphone "iPhone" could not be restored an unknown error occurred 1013". I've read other discussions with the same issue, but none of the solutions work.
    Please help.

    Exact same thing happened to me. I took it to a local Apple Store and they told me the port was corroded and so they replaced the phone. I took the phone back home, plugged it into itunes, told it to restore my old contacts, and BOOM same error. Iphone could not be restored an unknown error occurred 1013.
    Seeing as how the nearest Apple Store is a two hour round trip from here, I'm very upset. What is up with this last update?

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • HT1766 iphone could not be restored an unknown error occurred(4013)

    iphone could not be restored an unknown error occurred(4013)

    Hello there, alfyzeyjapple77.
    The following Knowledge Base article provides some pertinent steps for troubleshooting your issue:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694#error4000
    Particularly:
    Error 4000, 4005, 4013, 4014, and 4016
    After you perform each step, try to restore your device.
    Restart your computer.
    Disconnect all your USB devices from your computer and connect to another USB port.
    Use a different USB cable.
    Uninstall third-party security software.
    Try restoring using an alternate computer.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201210 iphone could not be restored an unknown error occurred (1644)

    iphone could not be restored an unknown error occurred (1644)

    I highly doubt you are using Snowbreeze.
    Error 2003
    Connection problem; change USB cable and check USB port.

  • HT201210 iphone could not be restored An unknown error occurred(2003)

    iphone could not be restored An unknown error occurred(2003)

    I highly doubt you are using Snowbreeze.
    Error 2003
    Connection problem; change USB cable and check USB port.

Maybe you are looking for

  • Custom pushbutton in ME21N should display a popup window with item details

    Hello,, The requirement is to 1. Add a custom pushbutton in ME21N screen at header level. 2. The user will select some PO line items and will click on this push button.     This inturn should trigger a popup window with item details only for those se

  • HP 7410 All-in-one - incorrect paper size error

    When I print envelopes thatb are not a standard size I get an error before each envelope prints saying the paper size does not match up.  I make sure I enter in exactly the size of the envelope but it still stops before eacvh envelope.  this is so an

  • Why is the Image in Canvas Square?

    I have about a dozen video clips in my Sequence - they are all DV/DVCPRO - NTSC, 720x480. The sequence settings are 720x480 NTSC DV (3:2), Pixel Aspect Ratio NTSC - CCIR 601 - DV 720/480 and the Compressor DV/DVCPRO - NTSC. Question: Why is the image

  • Kensington FM transmitter does not charge Nano-  What gives

    Hey. I have this perfectly good Kensington Model K33199US FM transmitter, that played my old iPod through my car radio while charging it. With my new 5th gen nano, it still plays my tunes through the radio, but no longer charges the iPod. I get a mes

  • 4200 drops connection

    I bought a 4200 back in 2011, so this is version 1 and am now just installing. I have a problem with loosing my connection to the DNS server every ten minutes on the dot. Pinging server shows connection timing out for 3 to 30 times and then connectio