HT201210 hi,am trying to restore my ipod but i am getting this message each time:the ipod could not be restored-an unknown error occured,what should i do?

hi,am trying to restore my ipod but i am getting this message each time:the ipod could not be restored-an unknown error occured,what should i do?

Was the complete wording of the error message? Usually an error number or other information is also provided

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I have problem with my iphone 3gs , ISO 5.0.1 , i tried to update it to new 5.1.1 and not getting and showing below massage the iphone could not be updated. an unknown error occurred 11

I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app so i tried to update it to new 5.1.1 but not getting update and showing below messege the iphone could not be updated. an unknown error occurred 11
thanks

if itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.

TS3694 I am getting a message that says, " The iPad could not be restored. An unknown error occurred (24). Has anyone encountered this problem?

Has anyone encountered this problem. I am desperate!

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
 Cheers, Tom

Hi i am trying to sync some music to my friends ipod but i keep getting this message"cannot be synced a duplicate file vname was specified" how can i fix this

hi i am trying to sync my friends ipod but i keep getting this message "cannot be synced a duplicate file name was specified

Hi big ds,
If you are getting a "duplicate file name" error, you may find the following article helpful:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/ts3430
Regards,
- Brenden

I'm trying to sync and back-up my iPad2. I keep getting an error message (1140) saying, "The iPad cannot be synced. An unknown error occured." What on earth is that all about?

I’m trying to sync and back-up my iPad2. I keep getting an error message (1140) saying, “The iPad cannot be synced. An unknown error occured.” What on earth is that all about?

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

I am unable to synch my iPhone to my laptopI have tried to carry out software updates - I get a message saying that the updates could not be completed as I am not connected to the internet - despite being connected to the internet!

I am unable to synch my iPhone to my laptopI have tried to carry out software updates - I get a message saying that the updates could not be completed as I am not connected to the internet - despite being connected to the internet!

What OS on your Mac?
What iOS on your phone??

I am trying to buy Mountain Lion but I am getting this message: The product distribution file could not be verified. It may be damaged or was not signed.

I just tried to buy Mountain Lion but I am getting this message, yes, even after I reboot: The product distribution file could not be verified. It may be damaged or was not signed.
I don't understand what this means? Is my MacBookPro too old to work with Mountain Lion?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Always search the forum before posting. This is asked at least three times just below your post.
https://discussions.apple.com/thread/3604789?tstart=0
https://discussions.apple.com/thread/4153268?tstart=0

When trying to download apps to my ipad, I get a message saying a secure connection could not be established and to check my date and time settings?

When trying to download apps to my ipad, I get a message saying a secure connection could not be established and to check my date and time settings. Can someone tell me what this means and how to fix the problem?

It's a POP account. I decided to clean up my mailbox today after noticing the computer was real slow after USA Today started sending their daily top stories with new graphics. Also before I noticed the problem with mail deletion - two things happened. 1) I updated security sofware as prompted by Apple and 2) downloaded Mackeeper and went throught some preliminary scans but did not buy their package. Thanks forn nstaying with me.

TS1814 I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.

I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.

USER-kswest wrote:
BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
You need to contact iTunes support and send an email by following the link I posted.
Simply going there does nothing.

HT201210 just restored iphone 4 and I am getting a message saying that my iphone could not be identified

Called in to Apple as my iphone 4 suddenly started showing grey lines across the right 3/4 of the screen. Apple help told me to backup and restore which I did. Once I restored I got a message saying that my iphone could not be identified????

What OS on your Mac?
What iOS on your phone??

Error message on iPad1 "the iPad could not be restored. An unknown error occurred (1)".

Hello, I ran into the following error message "the iPad could not be restored. An unknowed error occurred (1)" while I was updating my iPad1. Then, I tried to restore it several times on different computers, but always got the same message. I went to the apple store, and they basically suggested me to buy a new one. My iPad is just one year and 3 months old. What should I do? Thanks

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
 Cheers, Tom

Am having problems with my Zeppelin music player and iPod classic. The Zeppelin, bought Dec '12, and the iPod, bought same time, used to work fine but now when I attach iPod to Zeppelin I get a message that says the iPod doesn't support the accesory!

I bought a Zeppelin music player and iPod classic in December 2012, and all went well until I last synched the iPod with iTunes, and now I get a message saying that the iPod doesn't recognise the attached accessory when I try to connect it to the Zeppelin. I did recently update to the latest iTunes version-could this be the problem, and if so how do I cure it? All help appreciated.

It's still charging when you plug it in. That just means it won't play music out the speaker. If that's what you were looking to do, they have speakers for iPods.
-Molly

HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall?

HT1491 When trying to buy extra lives for a game I get a message saying that the purchase could not be done and to contact Apple support

When trying to purchase Extra Lives I get a message stating that my purchase can not be done

You need to contact Support
http://www.apple.com/support/itunes/contact/

When trying to download ipodreset utility for windows i get a message that says the installer is intended for 32-bit version for windows. what can i do next?

when trying to download ipod reset utility for windows i get a message that the installer is intended for 32-bit version of windows. what can i do?

I assume you have tried everything here?
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
It doesn't mention 1442, but the same troubleshooting applies.
It wouldn't hurt to also try another available USB port on your machine and another sync cable if possible.
Lastly, try restoring the iPod on another PC or Mac running iTunes.
If you know of somebody with a PC running Windows XP still, ask them if you can download the reset utility and use it to reset the Shuffle.
B-rock

HT201210 hi,am trying to restore my ipod but i am getting this message each time:the ipod could not be restored-an unknown error occured,what should i do?

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